Leasing Agent

Arbutus Properties is a leading commercial and residential property development company, offering a dynamic work environment, attractive compensation and benefits package, and vast opportunity for advancement. We are currently seeking a Leasing Agent with a strong work ethic, the desire to be part of a team, and the skills to assist in the management of several properties in the Edmonton region. As a member of our team, you will provide insight and innovative solutions to ensure the successful lease administration and management of our commercial and multi-family properties.

Summary

Reporting to the Property Manager, the Leasing Agent is accountable for building client relationships with prospective tenants to ensure sales targets are met and pipelines are proactively managed. You will place a focus on proactively qualifying and selling prospective tenants on units and ensure a strong client experience from their initial contact to the day they move into the suite and beyond. Utilize innovative leasing strategies and will strive to realize efficiencies and ensure first-class, quality service is provided to all customers.

Responsibilities

• Follow up with prospective residents to ensure no lead is lost;

• Greet and qualify customers on the phone or in-person with the view that the result will be a new resident;

• Ensure that prospective resident applications are completed correctly and in full;

• Stay informed on market conditions and complete competitor surveys;

• Complete traffic reports, vacancy reports and related paperwork as required;

• Scheduling appointments to view the community.

• Presenting the available apartments in a friendly and knowledgeable fashion.

• Represent the company in a professional manner.

• Assist in generating traffic through active participation in the community's marketing strategy.

• Maintain community's customer base with an effective resident retention program.

Requirements

• Post-Secondary Education or industry experience preferred but will train the right candidate;

• Proficient in the use of technology platforms - knowledge of Yardi is an asset;

• Proficient using Microsoft Office including Outlook and Excel;

• Strong aptitude for sales and customer service;

• Be an experienced residential leasing agent or sales expert with keen organizational skills (1 year);

• Have the ability to work evening, weekend, and holiday hours to accommodate business needs Lease suites and/or renew upcoming lease expiries with specific leasing goals in mind;

• Work constructively with the team to ensure customer service requirements are resolved and team goals are met;

• Be organized, interpersonal and strong communicator with the ability to build excellent relationships with customers;

• Candidate must have excellent time management skills and ability to prioritize work;

• Exceptional analytical, communication (written and verbal) and interpersonal skills;

• Must have a high degree of professionalism and possess an exceptional customer service philosophy;

• Highly organized, results-oriented and able to work in a multi-functional team environment;

• Appearance must be neat, clean and professional;

• Must have own vehicle and valid driver’s license.