About the role
Lead Client Success Manager
As a Lead Client Success Manager reporting to the AVP, Client Success Manager you’ll play a critical role in ensuring that our clients optimally utilize Nasdaq's world-leading platforms and services to achieve their desired business outcomes.
You’ll thrive in this position if you’re dynamic, have a strategic vision, and bring a passion for client satisfaction to a fast-paced, high-impact environment.
Key Responsibilities
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Align Nasdaq FinTech services with client strategies by coordinating efforts across teams and addressing key challenges to mitigate risks and drive value.
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Foster strong cross-functional relationships with Sales, Client Delivery, Support, and Engineering to proactively manage client engagements and satisfaction.
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Lead strategic client interactions, including executive meetings and business reviews, to monitor progress, resolve escalations, and uncover new sales opportunities.
-
Promote Nasdaq’s engagement model across assigned accounts, ensuring consistent adoption and accelerating upsell and cross-functional growth opportunities.
-
Continuously improve client success outcomes by understanding client goals, enhancing service delivery, and driving measurable improvements in satisfaction.
Required Qualifications
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Extensive experience in client-facing roles with over 8 years in Client Success, Account Management, or Professional Services within SaaS or consulting, particularly in capital markets or regulatory industries.
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Exceptional communication and stakeholder management skills, including fluency in English (and other languages as needed), with the ability to engage C-level clients and build consensus across teams.
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Proficient in client success and analytics tools such as Salesforce, Planhat, Gainsight, PowerBi, and ChurnZero, with a solid understanding of software development life cycles.
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Thrives in dynamic, fast-paced environments, demonstrating adaptability, creativity, and strong problem-solving skills to meet deadlines and deliver high-quality client service.
-
Self-motivated and collaborative with strong business acumen, a proactive approach, and a dedication to driving client satisfaction and long-term success.
This position will be located in Toronto and offers the opportunity for a hybrid work environment at least 3 days a week in-office, subject to change, providing flexibility and accessibility for qualified candidates.
Come as You Are
Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.
About the role
Lead Client Success Manager
As a Lead Client Success Manager reporting to the AVP, Client Success Manager you’ll play a critical role in ensuring that our clients optimally utilize Nasdaq's world-leading platforms and services to achieve their desired business outcomes.
You’ll thrive in this position if you’re dynamic, have a strategic vision, and bring a passion for client satisfaction to a fast-paced, high-impact environment.
Key Responsibilities
-
Align Nasdaq FinTech services with client strategies by coordinating efforts across teams and addressing key challenges to mitigate risks and drive value.
-
Foster strong cross-functional relationships with Sales, Client Delivery, Support, and Engineering to proactively manage client engagements and satisfaction.
-
Lead strategic client interactions, including executive meetings and business reviews, to monitor progress, resolve escalations, and uncover new sales opportunities.
-
Promote Nasdaq’s engagement model across assigned accounts, ensuring consistent adoption and accelerating upsell and cross-functional growth opportunities.
-
Continuously improve client success outcomes by understanding client goals, enhancing service delivery, and driving measurable improvements in satisfaction.
Required Qualifications
-
Extensive experience in client-facing roles with over 8 years in Client Success, Account Management, or Professional Services within SaaS or consulting, particularly in capital markets or regulatory industries.
-
Exceptional communication and stakeholder management skills, including fluency in English (and other languages as needed), with the ability to engage C-level clients and build consensus across teams.
-
Proficient in client success and analytics tools such as Salesforce, Planhat, Gainsight, PowerBi, and ChurnZero, with a solid understanding of software development life cycles.
-
Thrives in dynamic, fast-paced environments, demonstrating adaptability, creativity, and strong problem-solving skills to meet deadlines and deliver high-quality client service.
-
Self-motivated and collaborative with strong business acumen, a proactive approach, and a dedication to driving client satisfaction and long-term success.
This position will be located in Toronto and offers the opportunity for a hybrid work environment at least 3 days a week in-office, subject to change, providing flexibility and accessibility for qualified candidates.
Come as You Are
Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.