Job Description:

About the Department

Mount Royal University Cougars Athletics and Recreation takes an inclusive, student-centered approach in offering groups and individuals opportunities to bolster their health and wellness through a wide range of programming and activities ranging from beginner sports enthusiast to our eight Cougars varsity athletic programs.

About the Role

Reporting to the Customer Experience Supervisor, the CSD Administration Assistant is part of the programs and services team. The team is driven by their why: to inspire people to move so that they can be the best versions of themselves. We invite and welcome people to show up as their authentic selves; we develop people in ways that matter most to them; we build communities that connect people to what brings them joy; we create accessible and inclusive spaces, places, and programs; and we establish relationships that foster a sense of belonging.

The CSD Administration Assistant is an enthusiastic, positive, and detail-oriented individual who takes pride in a job well done and maintains a professional, outgoing demeanor. This role is responsible for reviewing, understanding, and updating training policies, procedures, and materials, while performing administrative duties and providing occasional support to the Customer Experience Team.

This is a flexible position whose work schedule is variable and may include an irregular schedule of not less than three (3) hours per shift and up to thirty-five (35) hours per week.

Responsibilities

Training & Development

• Assist in the development and delivery of Customer Service Centre staff training on registration, payments, and event processing in the recreation management platform (ACTIVENet).
• Review and revise training videos, materials, and modules in alignment with current policies and service standards.
• Support on-site coaching and mentoring of casual student employees during initial shadow shift training.

Administrative Support

• Complete administrative duties such as documentation, scheduling, and tracking staff training progress as assigned.
• Assist the Customer Experience Desk during peak times or special events as needed.

Coaching, Mentorship & Team Collaboration

• Coach and mentor new flexible staff to ensure adherence to facility policies and procedures.

• Provide ongoing training and support to new and existing team members.

• Work closely with team members, management, and other departments to achieve operational goals.

• Provide accurate information and remain knowledgeable about membership options, programs, and services.

• Supervisor (classroom info sessions, Main Street, drop-in sports, clubs etc.)

Qualifications

• Minimum High School Diploma, Plus Additional Course Work

• First Aid and CPR

• 6 - 12 months of related experience

• Possessing strong interpersonal skills and effective written communication

• Willingness to mentor staff and manage challenging internal and external conversations.

Salary: $21.43 - $26.81 per hour

Closing Date: Open until a suitable candidate is found

A cover letter and resume should be submitted in one .pdf document. Please title your .pdf document as follows: [Last Name]_[Requisition Number]_[Document Title].pdf (ex. Smith_9999_CV.pdf).