We are seeking an experienced ServiceNow Project Manager for our client in the consulting industry to lead large-scale, cross-functional technology initiatives. This role involves driving programs, projects, and deployment efforts while ensuring alignment with business objectives and stakeholder needs.

Key Responsibilities:

• Lead and coordinate cross-functional teams in the delivery of ServiceNow programs and projects.
• Build and maintain relationships with key stakeholders across business and technology groups.
• Develop a strong understanding of assigned initiatives, both business and technical.
• Establish effective project/program governance and foster shared accountability.
• Manage day-to-day activities of project managers, deployment staff, and other team members.
• Oversee project/program planning, scheduling, resource allocation, and conflict resolution.
• Drive collaboration through enterprise tools and platforms.
• Lead issue/risk management, remediation planning, and escalations, ensuring clear communication and actionable solutions.
• Manage deployment schedules, readiness activities, and go-live checklists.
• Ensure compliance with established processes, plans, budgets, and schedules.
• Provide clear and regular communications, reports, and dashboards for stakeholders and leadership.
• Track budgets, variances, and performance metrics, taking corrective action as needed.
• Support value tracking, financial optimization, and continuous improvement initiatives.
• Contribute to process improvement by proposing updates to methodologies and frameworks.
• Document and share lessons learned across projects.
• Support configuration and usage of project/program management tools.
• Identify opportunities to improve productivity, quality, and cost effectiveness.

Technical Skills:

• Proven experience managing large, complex, cross-functional ServiceNow initiatives using structured methodologies and formal tools.
• Hands-on experience leading SAFe/Agile projects with strong Software Development Life Cycle (SDLC) knowledge.
• Strategic and critical thinking skills with the ability to connect across workstreams in a matrixed environment.

Qualifications:

• 5–10 years of program/project management experience, ideally in technology-driven or consulting environments.
• Ability to manage multiple initiatives concurrently in a fast-paced setting.
• Strong planning, organizational, analytical, negotiation, and presentation skills.
• Expertise in scope control, estimation, resource management, risk/issues management, and stakeholder engagement.
• Strong financial acumen: budgeting, forecasting, business case development, and value tracking.
• Demonstrated success in recruiting, mentoring, and leading remote/global teams.
• Excellent interpersonal and team collaboration skills.
• Experience working with blended onshore/offshore teams and third-party partners.
• Minimal travel required; this role is predominantly remote (EST working hours)

8 month contract with strong possibility of extension

Fully remote