Clinical Systems Analyst – Laboratory

Department: Specialty - Lumeo

Hours of Work: Full-Time Position; On-Call

Days Shifts: 0800-1600, 1000-1800

Pay Band: Band U: $36.68 - $40.64

Union: CUPE
Location: Virtual**/**Remote(with some regional travel)

Please note, this posting identifies the current shifts that apply to the position control number. However, this does not guarantee the permanence of the shift time or work assignment for the position. The Hospital reserves its Management Rights under the CUPE Collective Agreement to make changes to shift time and work assignment as it deems necessary.

PRIMARY FUNCTION:

The Clinical Systems Analyst is responsible for supporting, maintaining, updating and optimizing a product component of the Regional Health Information System (RHIS) for the South East Hospital Cluster, including providing rotational on-call support, gathering requirements from end-users, performing system testing and implementing workflow updates and changes. Works under general supervision of the Manager and with the technical direction of more experienced senior specialists and system analysts.

Within this role the employee is accountable for contributing to the delivery of the Regional Health

Information System (RHIS) strategy. As an employee, one must demonstrate an awareness of and be

responsible for actively promoting and supporting patient and family centered engagement and care in all

we do

PRINCIPLE RESPONSIBILITIES:

Oracle Cerner system configuration and Production Support

• Provides HIS system support and on-call service as required; coordinates problem resolution related to end-user issues or errors, support enhancement and optimization of the system.

• Supports the system by following ITIL best practices for incident, problem and change management to meet established service level objectives

• Documents system issues and resolutions for future reference

• Provides end-user system support by troubleshooting issues and performing break-fixes and root cause analysis

• Attends Change Control Board meetings and presents change requests that are related to an incident

• Gathers feedback from end users about system performance and develops potential solutions for identified problems while exercising regional change management processes and policies

• Manages end-user requests by performing resolution analysis and research, conducting unit and integrated tests, and implementing as per change management policies

• Works closely with clients and other stakeholders to understand workflow changes and issues that require analysis and resolution

• Maintains the product component across Oracle Cerner system domains (e.g., Dev, Test, Production) as per regional domain management strategy

• Executes system unit testing and integration testing for implementing new releases, upgrades, fixes and other changes; work with the Lumeo team to identify mission critical business process scenarios and core Cerner functionality to be tested

• Performs updates and system maintenance activities specific to the product component

• Supports product component enhancements and optimizations, as well as new application implementation or integrations, as required

• Provides on-call support on rotational basis

Process Improvement and Change Management – works on projects focused on enhancing or optimizing the RHIS, as well as executing all phases of the software development life cycle. Examples include:

• Communicates with stakeholders to understand and document their unique business requirements

• Develops and analyzes functional specifications and translate them into technical opportunities

• Integrates systems and reconciles requirements across stakeholder groups

• Documents system issues and resolutions for future reference

• Monitors and assesses clinical workflows and makes recommendations for improvement, where applicable

• Contributes and documents procedures, guidelines, and project communications for clinical areas, attends on-going team meetings, monthly/ad hoc vendor and end-user meetings

• Seeks guidance from senior clinical systems analyst for complex issues and configurations

• Identifies and informs the operation’s manager about key issues and roadblocks that may need attention from senior leadership

Education and Learning

Maintains a working knowledge of the clinical applications in which they are trained and its relationship with other applications in the RHIS; coaches new team members in their respective function; cross-trains on other clinical applications; maintains knowledge of technological advances; maintains knowledge of hospital workflows and operations that may impact the system.

Other

Identifies and informs operation’s managers of opportunities for optimizing the system to better support end-users, in conjunction with the stakeholders. Provides performance feedback. The above statements reflect the general details considered necessary to describe the principal functions of the job as identified and shall not be considered as a detailed description of all work requirements that may be inherent in the job.

QUALIFICATIONS:

• Undergraduate Degree in Computer Informatics, Computer Science, Health Informatics, or any Health-related discipline or, equivalent combination of education and experience providing technical system and application support of a regional/hospital health information system

• Minimum of 2+ years of experience as a lab professional in a diagnostic laboratory and experience with Oracle Health Hospital Information System; OR Minimum of 2+ years of experience as a clinical informatics specialist, including working closely with front-line staff in the diagnostic laboratory, and experience with Oracle Health Hospital Information System; OR Minimum of 2 years of experience as a clinical systems application analyst in Oracle Health Hospital Information System, specializing in PathNet laboratory solutions.

• Knowledge of diagnostic laboratories including medical devices and interfaces and workflows as it relates to end-users

• Knowledge of of ancillary workflows such as radiology, laboratory and Infection Prevention and Control workflows, pharmacy, surgery, etc.;

• Knowledge and understanding of the laboratory processes in multiple disciplines (Anatomic Pathology, Blood Bank Transfusion, Chemistry, Hematology, Coagulation, Microbiology) as directed by the Senior Clinical Systems Specialist.

• Knowledge and understanding of the laboratory instrumentation and integration as directed by the Senior Clinical Systems Analyst:

• Knowledge of Medical Device Integration (MDI), building, maintaining, and troubleshooting

• Knowledge of Foreign System Interfaces (FSI), Health Level Seven (HL7), and failed message error management

• Knowledge of Ontario Laboratory Information System (OLIS) interface aliasing, conformance testing, and client self-testing

• Knowledge of aliasing orders and data elements

• Knowledge of clinical documentation as it relates to Infection Prevention and Control

• Experience with ServiceNow

• Ability to identify and analyze issues and provide solutions using problem-solving and analytical skills

• Excellent prioritization, organizational skills, and project management methodologies, as demonstrated by the ability to manage own time and successfully complete multiple tasks and projects assigned simultaneously

• Ability to communicate effectively (both orally and in writing) with all levels of stakeholders and management to provide efficient customer service

• Demonstrated good judgment, decision-making and problem-solving skills

• Demonstrated ability to work effectively with little direct supervision and within a team

• Demonstrated skills in working with all levels of staff in an organization and the ability to work with external groups, agencies, and/or individuals

• Knowledge of principles and methodology of systems development life cycle

• Working knowledge of common MS-Office products (Excel, PowerPoint, Word)

• Relevant knowledge and experience of Oracle Health Hospital Information System

• Technical knowledge of CCL (Cerner Common Language) with solid experience using it (evidenced by completion of Discern Beginner, Intermediate courses), knowledge of the Cerner Millennium database model, and familiarity with HTML/JavaScript – preferred

PHYSICAL REQUIREMENTS:

The applicant must be able to meet the physical demands of this position.

KHSC is located on the ancestral lands and waters of the Anishinaabeg and Haudenosaunee and serves a wider geographical area that encompasses many Indigenous communities including Tyendinaga, Katarokwi, as well as communities within the Weeneebayko Area Health Authority. As we partner in care, discovery, and learning to achieve better health outcomes for our communities, KHSC is committed to actively advocating for and acting upon the Truth and Reconciliation Committee’s Calls to Action on Health.

KHSC is committed to recruitment practices that support and contribute to building a respectful, diverse and inclusive workplace. We welcome all applications from women, racialized persons, persons with disabilities, Indigenous Peoples, persons in the 2SLGBTQIA+ community, and members of other equity deserving groups.

We thank all applicants, but only those selected for an interview will be contacted. Kingston Health Sciences Centre is committed to inclusive and accessible employment practices. If you require an accommodation to fully participate in the hiring process, please notify the Recruitment Team.