POSITION SUMMARY

The Assistant General Manager must be a strategic business partner who is accountable for the overall performance of the business. This individual is responsible with assisting the General Manager for driving results aimed at achieving the company’s goals while adhering to company policies and procedures. Cultivating a fun and engaging work environment that complies with all relevant laws, and where the guest experience always exceeds expectations regardless of volume, are top priorities. Superior leadership, critical forward-thinking planning ability and decision-making skills are vital to thriving in this position, and a passion for delivering continual training and coaching is key to team success. With the right qualifications, a General Manager opportunity is available as well.

WHO WE ARE

Concorde Group first entered Calgary’s hospitality scene in 1987 and 36 years later has grown to become one of Canada’s largest and most diverse hospitality companies.

Lulu Bar is an escape from the ordinary. Its welcoming vibe is reminiscent of hidden gems from your last vacation, only better because its right here in your own backyard. With a healthy, Pacific- inspired menu, Lulu’s wood- fired food is light and fresh- but heavy on flavour. Lulu has consistently earned its spot on Canada’s Best 100 Restaurants List since 2020 when it first opened.

WHAT WE OFFER

• Competitive annual salary + Gratuities
• Paid leave for sick and bereavement
• Professional development financial support
• Duty meals
• Comprehensive extended health and insurance benefits package
• 2 weeks’ vacation
• Cell phone allowance
• Company-wide food & beverage discount & access to frequent local business discounts/specials

WHAT YOU’LL DO

Lead

• Ensure that all team members are trained to anticipate guests’ needs and all are made to feel welcome by delivering responsive, friendly, and courteous service.
• Stay on top of all learning, development and training being administered by Head Office departments and ensure all necessary team members attend.
• Continually strive to develop and upskill staff in all areas of managerial and professional development through ongoing training programs and regular performance feedback.

Execute

• Assist the General Manager in executing operational strategy.
• Quality control - food and beverage are consistently prepared and served according to the restaurant’s recipes, portioning, preparing, and serving standards.
• Assist the General Manager to achieve company objectives in sales, service, quality, appearance of facility and sanitation and cleanliness through training of employees and creating a positive, productive working environment.
• Work with the Business Development, Events, and Marketing teams to develop, plan, and carry out restaurant marketing, entertainment bookings, advertising and promotional activities and campaigns.

Administrate

• Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with policies and procedures.
• Review financial statements and prepare financial reports as required by Concorde Head Office, undertaking actions to ensure all financial reporting and operations are compliant with applicable regulatory requirements and legislation.
• Make recruitment, hiring, onboarding, succession planning and termination decisions in compliance with the Alberta Human Rights Act and internal company policies.
• Time management and effective management scheduling; fill in where needed to ensure the highest guest service standards and efficient operations but understand that this position is not full-time floor manager plus administrative responsibilities.
• Ensure all required paperwork, including forms, reports and schedules is prepared and submitted in an organized and timely manner.
• Ensure that all equipment is kept clean and in excellent working condition through personal inspection and by following the restaurant’s preventative maintenance schedules.
• Schedule hourly labour as required using anticipated business activity while ensuring that all positions are staffed as needed and labor cost objectives are met.
• Execute ad-hoc administrative and operational duties are required.

WHAT YOU HAVE

• 3+ years’ experience with demonstrated success in a comparable role, with 5+ years of overall hospitality experience preferred.
• Extensive wine and cocktail knowledge preferred.
• Well organized with a keen eye for detail and the ability to identify, analyze, and solve technical and theoretical problems.
• Advanced writing and grammatical proficiency
• Working knowledge of applicable employment related legislation
• Integrity, discretion and judgment with tact and diplomacy on confidential matters.
• Experience with any payroll, HRMS and/or LMS.
• Comfortable with team delegation and holding others accountable for tasks.

WHO YOU ARE

• Strong focus setting and accomplishing venue priorities.
• Excellent communication skills both written and verbal.
• Takes pride in their work and respects the responsibilities and time of others.
• Knows how to maintain a work life balance that works for them and the business.
• Leads by example on and off duty.
• Passionate about the hospitality industry.
• Easily builds rapport.
• Has high personal and business ethics driven by an authentic and caring personality.
• Takes ownership of duties, show initiative, proactive and learns from their mistakes.
• Positive attitude, great personal hygiene, and a high level of deportment.
• Possess good judgment and a problem-solving mindset.
• Builds up the comradery of their team and inspires teamwork.
• Determination to always improve, doesn’t shy away from difficult conversations, openly gives, and receives positive and critical feedback well.