Program Manager - Poss-Abilities
About the role
Are you interested in making a difference in the lives of marginalized populations?
The field of human services provides meaningful work. What you do has a purpose, and you know it directly impacts and contributes to an individual’s well-being while supporting the development of more inclusive communities which benefit everyone.
Calgary Alternative Support Services (CASS) recognizes that the people we employ are our single greatest asset. We endeavour to recruit and mentor human service professionals with talent and commitment for disability advocacy and community engagement.
We have one (1) permanent full-time position located at our main office in SE, Calgary.
Working days will be on Mondays to Fridays, totaling 37.5 hours per week.
Start date is on April 01, 2026.
This posting closes on March 27, 2026.
Program Summary
The Calgary Alternative Poss-Abilities (CAPA) program supports a strengths-based, client-directed approach to service. We endeavor to assist adults by providing support and advocacy with systems navigation and access, development of community connections, and personal empowerment.
We offer personal empowerment through support and advocacy with systems navigation and access and community connections as well as case management and service coordination. The domains of focus include: assessment, finance, housing, justice, employment, education, parenting, relationships, and health.
Job Summary
The Program Manager supports the Executive Director in the leadership, development, and oversight of the Calgary Alternative Poss-Abilities (CAPA) Program. The Program Manager is responsible for ensuring effective administration, service delivery, and continuous improvement of program operations in alignment with agency philosophy, policies, and funder expectations.
This role provides strategic and operational leadership to ensure services:
- Promote independence, self-reliance, and community participation
- Align with Cross-Disability Support Services (CDSS) program objectives and requirements
- Provide needs-based, person-centered navigation supports
- Support individuals to access appropriate community resources and services
- Effectively manage high-volume intake, referral, and service coordination processes
The Program Manager oversees staff, program performance, intake flow, and community partnerships while ensuring compliance with all reporting, financial, and service delivery requirements.
Key Responsibilities
Client
- Ensure program services are responsive to individual needs, preferences, and goals
- Oversee the development and quality of Service Plans, ensuring they:
- Reflect needs-based assessment processes
- Promote independence, life skills development, and community engagement
- Support access to community resources and natural supports
- Include measurable outcomes and strategies
- Ensure service planning aligns with CDSS requirements, including:
- Navigation supports
- Community resource connection
- Skill-building opportunities
- Ensure informed consent is obtained and documented for all services
- Support a model focused on warm referrals and coordinated access to appropriate services
- Ensure individuals are supported to transition to other programs where eligible
Program
Intake, Eligibility & Service Access
- Oversee and manage high-volume intake processes from multiple referral sources
- Ensure timely response to referrals using equitable and transparent processes
- Ensure eligibility screening aligns with CDSS criteria
- Ensure completion of needs-based assessments to determine appropriate supports
- Monitor intake flow, waitlists, and service capacity
- Ensure individuals are redirected when eligible for other programs (non-duplication requirement)
- Develop and implement strategies to improve intake efficiency and access
Program Leadership & Operations
- Provide leadership, supervision, and support to Case Managers and Workshop Facilitators
- Establish clear expectations, performance standards, and accountability measures
- Conduct regular team meetings
- Lead staff recruitment, onboarding, training, and performance evaluations
- Ensure consistent application of CDSS-aligned practices
- Support staff in complex client situations and service navigation challenges
- Oversee coordination of workshop content, scheduling logistics, and service delivery
- Ensure operational tools, documentation, and procedures remain current
Compliance & Reporting
- Ensure program delivery aligns with CDSS policy requirements
- Oversee the collection and maintenance of accurate program data
- Ensure completion of required reporting, including:
- Quarterly program reports (outcomes and performance)
- Semi-annual financial reports
- Final financial and outcomes reporting
- Ensure reporting reflects contributions from:
- Case Managers
- Workshop Facilitators
- Monitor program outcomes and implement continuous improvement strategies
Financial & Administrative Oversight
- Work collaboratively with the Executive Director to manage program budgets
- Ensure responsible allocation of resources aligned with funding requirements
- Review and approve staff expenses, time entry, and administrative requests
- Ensure compliance with all financial accountability and reporting standards
Community Engagement & Program Promotion
- Lead program promotion and awareness initiatives
- Develop strategies to:
- Increase community awareness of CAPA services
- Strengthen referral pathways
- Enhance community partnerships
- Represent the program in community meetings, presentations, and sector tables
- Build relationships with service providers to support coordinated service access
Agency
- Demonstrate agency values in all day to day interactions with clients, staff, colleagues and community members
- Actively participate in and champion agency culture and change management initiatives with positivity and adherence
- Champion initiatives being rolled out by the Senior Leadership Team
- Demonstrate confidence in agency values and philosophy through leading by example
- Understand and adhere to CASS Policies & Procedures and program specific expectations as defined in program Operations Manuals
- Responsible for regularly checking email communications
- Complete client and agency specific paperwork in a timely fashion
- Utilize CASS employee management system(s) for designated tasks
- Adhere to health and safety policies in accordance with CASS Policy & Procedures and Alberta OH&S legislation
- Maintain valid certification in all core training/employment requirements, and any additional training as assigned
Culture
- Model and demonstrate CASS values in all interactions with clients, staff, colleagues, and community members
- Demonstrate respect and collaboration with all internal and external stakeholders of the CASS organization
- Demonstrate an ability and willingness to give and receive honest, balanced feedback
- Provide consistent and honest support to the CAPA program, encouraging positive team morale
Qualifications and Experience
- Minimum 8 years’ experience in the Human Services sector
- Minimum of 5 years of supervisory experience
- Knowledge in supporting adults with developmental disabilities preferred
- Ability to work both independently and as a team member
- Strong interpersonal and leadership skills
- Strong verbal and written communications
- Ability to approach situations with positivity
- Ability to adapt communication styles
- Display patience and understanding
- Ability to work under pressure
- Strong organizational and time management skills
- Ability to maintain confidentiality
- Competency in report writing
- Expertise in Microsoft Office software, including; Excel, PowerPoint and Word
- Experience working with Non-Profit organizations is an asset
Required Education
- Degree or diploma in Disability Studies or Human Services related discipline
Other Required Skills
- A current Basic First Aid/Emergency First Aid certification that includes CPR/AED
- A current Police Information Check with a Vulnerable Sectors Search that is satisfactory to CASS. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with CASS
- A vehicle and valid driver's license are considered assets
Referral Program
If you have been referred by an existing CASS staff member, please indicate who referred you in your cover letter so that they can be rewarded through our referral program!
We thank all applicants in advance for their interest in this position, however, only those selected for an interview will be contacted.
No phone calls please.
Not the right fit? Search for Program Manager jobs in Calgary, AB
About Calgary Alternative Support Services
CASS is a Not-For-Profit Human Service Agency which was founded in 1988 in order to support people with disabilities to escape segregation and discrimination - and to live, work, play and contribute in their communities. The work of CASS is a combination of advocacy, community development and service to the people of Calgary.
Our Vision
Diverse and inclusive communities where all members are engaged and valued.
Our Mission
CASS facilitates connections and opportunities that promote personal development and inclusive communities.
Our Mandate
CASS is committed to building diverse and inclusive communities. CASS provides person-centered supports to youth and adults with disabilities or barriers. We support people to have greater overall well-being through housing, employment, life skills development, community involvement as well as opportunities to develop social networks and engage in valued roles in their communities.
Our Values
Community Development
Self-determination
Partnership and Collaboration
Fun
Authenticity
Social Inclusion
Resiliency
Courage
Continuous Learning and Development
Human Rights
Safety
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Program Manager - Poss-Abilities
About the role
Are you interested in making a difference in the lives of marginalized populations?
The field of human services provides meaningful work. What you do has a purpose, and you know it directly impacts and contributes to an individual’s well-being while supporting the development of more inclusive communities which benefit everyone.
Calgary Alternative Support Services (CASS) recognizes that the people we employ are our single greatest asset. We endeavour to recruit and mentor human service professionals with talent and commitment for disability advocacy and community engagement.
We have one (1) permanent full-time position located at our main office in SE, Calgary.
Working days will be on Mondays to Fridays, totaling 37.5 hours per week.
Start date is on April 01, 2026.
This posting closes on March 27, 2026.
Program Summary
The Calgary Alternative Poss-Abilities (CAPA) program supports a strengths-based, client-directed approach to service. We endeavor to assist adults by providing support and advocacy with systems navigation and access, development of community connections, and personal empowerment.
We offer personal empowerment through support and advocacy with systems navigation and access and community connections as well as case management and service coordination. The domains of focus include: assessment, finance, housing, justice, employment, education, parenting, relationships, and health.
Job Summary
The Program Manager supports the Executive Director in the leadership, development, and oversight of the Calgary Alternative Poss-Abilities (CAPA) Program. The Program Manager is responsible for ensuring effective administration, service delivery, and continuous improvement of program operations in alignment with agency philosophy, policies, and funder expectations.
This role provides strategic and operational leadership to ensure services:
- Promote independence, self-reliance, and community participation
- Align with Cross-Disability Support Services (CDSS) program objectives and requirements
- Provide needs-based, person-centered navigation supports
- Support individuals to access appropriate community resources and services
- Effectively manage high-volume intake, referral, and service coordination processes
The Program Manager oversees staff, program performance, intake flow, and community partnerships while ensuring compliance with all reporting, financial, and service delivery requirements.
Key Responsibilities
Client
- Ensure program services are responsive to individual needs, preferences, and goals
- Oversee the development and quality of Service Plans, ensuring they:
- Reflect needs-based assessment processes
- Promote independence, life skills development, and community engagement
- Support access to community resources and natural supports
- Include measurable outcomes and strategies
- Ensure service planning aligns with CDSS requirements, including:
- Navigation supports
- Community resource connection
- Skill-building opportunities
- Ensure informed consent is obtained and documented for all services
- Support a model focused on warm referrals and coordinated access to appropriate services
- Ensure individuals are supported to transition to other programs where eligible
Program
Intake, Eligibility & Service Access
- Oversee and manage high-volume intake processes from multiple referral sources
- Ensure timely response to referrals using equitable and transparent processes
- Ensure eligibility screening aligns with CDSS criteria
- Ensure completion of needs-based assessments to determine appropriate supports
- Monitor intake flow, waitlists, and service capacity
- Ensure individuals are redirected when eligible for other programs (non-duplication requirement)
- Develop and implement strategies to improve intake efficiency and access
Program Leadership & Operations
- Provide leadership, supervision, and support to Case Managers and Workshop Facilitators
- Establish clear expectations, performance standards, and accountability measures
- Conduct regular team meetings
- Lead staff recruitment, onboarding, training, and performance evaluations
- Ensure consistent application of CDSS-aligned practices
- Support staff in complex client situations and service navigation challenges
- Oversee coordination of workshop content, scheduling logistics, and service delivery
- Ensure operational tools, documentation, and procedures remain current
Compliance & Reporting
- Ensure program delivery aligns with CDSS policy requirements
- Oversee the collection and maintenance of accurate program data
- Ensure completion of required reporting, including:
- Quarterly program reports (outcomes and performance)
- Semi-annual financial reports
- Final financial and outcomes reporting
- Ensure reporting reflects contributions from:
- Case Managers
- Workshop Facilitators
- Monitor program outcomes and implement continuous improvement strategies
Financial & Administrative Oversight
- Work collaboratively with the Executive Director to manage program budgets
- Ensure responsible allocation of resources aligned with funding requirements
- Review and approve staff expenses, time entry, and administrative requests
- Ensure compliance with all financial accountability and reporting standards
Community Engagement & Program Promotion
- Lead program promotion and awareness initiatives
- Develop strategies to:
- Increase community awareness of CAPA services
- Strengthen referral pathways
- Enhance community partnerships
- Represent the program in community meetings, presentations, and sector tables
- Build relationships with service providers to support coordinated service access
Agency
- Demonstrate agency values in all day to day interactions with clients, staff, colleagues and community members
- Actively participate in and champion agency culture and change management initiatives with positivity and adherence
- Champion initiatives being rolled out by the Senior Leadership Team
- Demonstrate confidence in agency values and philosophy through leading by example
- Understand and adhere to CASS Policies & Procedures and program specific expectations as defined in program Operations Manuals
- Responsible for regularly checking email communications
- Complete client and agency specific paperwork in a timely fashion
- Utilize CASS employee management system(s) for designated tasks
- Adhere to health and safety policies in accordance with CASS Policy & Procedures and Alberta OH&S legislation
- Maintain valid certification in all core training/employment requirements, and any additional training as assigned
Culture
- Model and demonstrate CASS values in all interactions with clients, staff, colleagues, and community members
- Demonstrate respect and collaboration with all internal and external stakeholders of the CASS organization
- Demonstrate an ability and willingness to give and receive honest, balanced feedback
- Provide consistent and honest support to the CAPA program, encouraging positive team morale
Qualifications and Experience
- Minimum 8 years’ experience in the Human Services sector
- Minimum of 5 years of supervisory experience
- Knowledge in supporting adults with developmental disabilities preferred
- Ability to work both independently and as a team member
- Strong interpersonal and leadership skills
- Strong verbal and written communications
- Ability to approach situations with positivity
- Ability to adapt communication styles
- Display patience and understanding
- Ability to work under pressure
- Strong organizational and time management skills
- Ability to maintain confidentiality
- Competency in report writing
- Expertise in Microsoft Office software, including; Excel, PowerPoint and Word
- Experience working with Non-Profit organizations is an asset
Required Education
- Degree or diploma in Disability Studies or Human Services related discipline
Other Required Skills
- A current Basic First Aid/Emergency First Aid certification that includes CPR/AED
- A current Police Information Check with a Vulnerable Sectors Search that is satisfactory to CASS. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with CASS
- A vehicle and valid driver's license are considered assets
Referral Program
If you have been referred by an existing CASS staff member, please indicate who referred you in your cover letter so that they can be rewarded through our referral program!
We thank all applicants in advance for their interest in this position, however, only those selected for an interview will be contacted.
No phone calls please.
Not the right fit? Search for Program Manager jobs in Calgary, AB
About Calgary Alternative Support Services
CASS is a Not-For-Profit Human Service Agency which was founded in 1988 in order to support people with disabilities to escape segregation and discrimination - and to live, work, play and contribute in their communities. The work of CASS is a combination of advocacy, community development and service to the people of Calgary.
Our Vision
Diverse and inclusive communities where all members are engaged and valued.
Our Mission
CASS facilitates connections and opportunities that promote personal development and inclusive communities.
Our Mandate
CASS is committed to building diverse and inclusive communities. CASS provides person-centered supports to youth and adults with disabilities or barriers. We support people to have greater overall well-being through housing, employment, life skills development, community involvement as well as opportunities to develop social networks and engage in valued roles in their communities.
Our Values
Community Development
Self-determination
Partnership and Collaboration
Fun
Authenticity
Social Inclusion
Resiliency
Courage
Continuous Learning and Development
Human Rights
Safety