About the role
The Team
The Digital and Data Team is a growing, dynamic group within the Short-Term Rental Branch, dedicated to building and managing the core digital systems that enable the administration of BC’s Short-Term Rental Accommodations Act. Our team of ten, organized into three agile product teams, oversees the STR Registry, STR Data Portal, and STR Case Management System—tools essential to delivering on government’s commitment to address BC’s housing challenges. Our team works closely with operational teams for the STR Registry and Compliance and Enforcement Unit, as well as stakeholders such as local governments, short-term rental platforms and hosts. Together, we are designing and maintaining modern, user-focused systems that play a direct role in returning homes to the long-term rental market, making a meaningful difference for communities across the province.
The Role
In this role, you will bring service design expertise to support the development and continuous improvement of our three key systems. You’ll conduct user research, champion user needs, build out service design blueprints/artefacts and work alongside agile teams to shape system design and functionality, ensuring the tools are intuitive, effective, and aligned with policy goals. Partnering closely with product managers, you’ll help prioritize roadmaps and integrate systems so they work seamlessly across business areas. This is an exciting opportunity for a big-picture thinker with strong systems design skills to influence how new, impactful tools are built and used—helping ensure our digital platforms enable compliance with the new legislation while supporting a positive experience for both users and staff.
Qualifications:
Education and Experience
- Bachelor’s Degree in the computer science or computer science design field (e.g., Service, User Experience (UX) Design, Human Computer Interaction) and two (2) years of *related experience; OR
- Diploma in the computer science or computer science design field and three (3) years of *related experience; OR
- Certificate or course work in the computer science or computer science design field and four (4) years *related experience; OR
- An equivalent combination of education and *related experience may be considered.
*Related Experience must include all of the following:
- Experience in a designer (i.e., UX, Service Design) role working in a specialist capacity including creating service prototypes.
- Experience in using human-centered design methods to design and deliver services including Service Design, User Research, and/or UX Design.
- Experience in conducting user research like usability testing, interviews, and surveys and synthesizing data into actionable plans.
Preference may be given to applicants with the following:
- Experience in identifying opportunities for streamlining processes across products and services.
- Experience in facilitating workshops to generate insights and support decision-making.
- Experience in using design, research, and collaboration tools (i.e., Figma, Mural, SurveyMonkey, and JIRA).
About BC Public Service
The BC Public Service has about 35,000 public servants working in 200 different types of jobs across 280 communities. We provide services, programs and policy expertise in areas like health care, public safety, education, and environmental management.
The BC Public Service is as diverse as the people it serves. The people who work here represent everyone in B.C. This includes minority communities, immigrants, persons with disabilities, Indigenous people, and the LGBTQ2+ community.
We offer work-life balance, great wages and full benefits. There are jobs for public servants in many locations across the province. Choose the city vibe or small town. Strike the work-life balance that you want by taking advantage of flexible work schedules.
About the role
The Team
The Digital and Data Team is a growing, dynamic group within the Short-Term Rental Branch, dedicated to building and managing the core digital systems that enable the administration of BC’s Short-Term Rental Accommodations Act. Our team of ten, organized into three agile product teams, oversees the STR Registry, STR Data Portal, and STR Case Management System—tools essential to delivering on government’s commitment to address BC’s housing challenges. Our team works closely with operational teams for the STR Registry and Compliance and Enforcement Unit, as well as stakeholders such as local governments, short-term rental platforms and hosts. Together, we are designing and maintaining modern, user-focused systems that play a direct role in returning homes to the long-term rental market, making a meaningful difference for communities across the province.
The Role
In this role, you will bring service design expertise to support the development and continuous improvement of our three key systems. You’ll conduct user research, champion user needs, build out service design blueprints/artefacts and work alongside agile teams to shape system design and functionality, ensuring the tools are intuitive, effective, and aligned with policy goals. Partnering closely with product managers, you’ll help prioritize roadmaps and integrate systems so they work seamlessly across business areas. This is an exciting opportunity for a big-picture thinker with strong systems design skills to influence how new, impactful tools are built and used—helping ensure our digital platforms enable compliance with the new legislation while supporting a positive experience for both users and staff.
Qualifications:
Education and Experience
- Bachelor’s Degree in the computer science or computer science design field (e.g., Service, User Experience (UX) Design, Human Computer Interaction) and two (2) years of *related experience; OR
- Diploma in the computer science or computer science design field and three (3) years of *related experience; OR
- Certificate or course work in the computer science or computer science design field and four (4) years *related experience; OR
- An equivalent combination of education and *related experience may be considered.
*Related Experience must include all of the following:
- Experience in a designer (i.e., UX, Service Design) role working in a specialist capacity including creating service prototypes.
- Experience in using human-centered design methods to design and deliver services including Service Design, User Research, and/or UX Design.
- Experience in conducting user research like usability testing, interviews, and surveys and synthesizing data into actionable plans.
Preference may be given to applicants with the following:
- Experience in identifying opportunities for streamlining processes across products and services.
- Experience in facilitating workshops to generate insights and support decision-making.
- Experience in using design, research, and collaboration tools (i.e., Figma, Mural, SurveyMonkey, and JIRA).
About BC Public Service
The BC Public Service has about 35,000 public servants working in 200 different types of jobs across 280 communities. We provide services, programs and policy expertise in areas like health care, public safety, education, and environmental management.
The BC Public Service is as diverse as the people it serves. The people who work here represent everyone in B.C. This includes minority communities, immigrants, persons with disabilities, Indigenous people, and the LGBTQ2+ community.
We offer work-life balance, great wages and full benefits. There are jobs for public servants in many locations across the province. Choose the city vibe or small town. Strike the work-life balance that you want by taking advantage of flexible work schedules.