Senior Manager of Revenue Operations
Toronto
CA$75,040 - CA$96,480/yearly
Senior Level
Top Benefits
Company-paid therapy sessions and HeadSpace subscription
Generous parental leave
Generous paid vacation plus birthday leave
About the role
Who you are
- Candidates for this role must have experience managing a high-performing team, coordinating cross-functional projects and stakeholders, and manipulating large datasets to discover opportunities and trends – all for the purpose of making strategic recommendations to improve customer experience and increase efficiency across the organization
- The individual in this role is expected to practice excellent communication, presentation, and technical project management skills and possess extensive knowledge regarding industry standard Support automation and Sales outreach tools
- Experience with Salesforce Service Cloud and its suite of AI solutions (Agentforce, Einstein), as well as Salesforce-integrated telephony systems is a must
- Familiarity with other customer experience and conversation intelligence tools – such as LevelAI and Clari – is a plus
- 5-10 years of experience in an Operations and/or Strategy role with people management responsibilities
- Advanced Excel skills, including proficiency with pivot tables and VLOOKUP
- Deep knowledge of Salesforce (Service Cloud) and Support operations systems
- Experience contributing to Salesforce solution design and building a strategic systems roadmap
- A passion for discovering and implementing cutting edge AI technologies and solutions
- Operational experience measuring and improving efficiency, utilization, scaling initiatives, etc
- Contagious enthusiasm and a willingness to take on tough projects with little direction
- Strong presentation and written/verbal communication skills, including detailing business processes, use cases, requirements, and project plans
- Excellent analytical and reporting capabilities and creative problem-solving, project coordination, and organization skills
What the job involves
- Every employee at OpenTable has a tangible impact on what we do and how we do it
- You’ll also be part of a global team and its portfolio of metasearch brands
- Hospitality is all about taking care of others, and it defines our culture
- Reporting to the Director, Revenue Operations, this position is responsible for leading a variety of strategic post-sale initiatives in support of OpenTable’s global customer success and account management teams
- This position will partner directly with multiple departments including senior leadership, Support, Account Management, Onboarding, and Product & Engineering to support the design and implementation of automated processes, primarily within Salesforce and leveraging AI-powered solutions
- Own OpenTable’s Agentforce development roadmap and serve as a key contributor to the OpenTable-Salesforce relationship
- Independently lead high-visibility initiatives, including running discovery sessions, developing project timelines, managing testing/execution and measuring results
- Proactively communicate with stakeholders and project collaborators to ensure requirements are clearly defined
- Serve as a liaison between the Salesforce administration team, the Product & Engineering team, and the Services org, supporting enhancement prioritization efforts and translating technical language to ensure needs and next steps are easily understood
- Contribute to end user training development in collaboration with Enablement resources and cross-functional partners for roll-outs of new tools and processes
- Monitor feature/process success against pre-defined KPIs to identify opportunities for increasing adoption
- Collect feedback and handle the flow of inbound ad hoc requests from the Sales & Services team
- Own and oversee the creation of process guides, FAQs, and related materials
- Manage a team responsible for supporting a variety of Services-related programs, processes, and initiatives
- While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations
Benefits
- Work from (almost) anywhere - wherever you do your best work
- Mental health and well-being - company-paid therapy sessions through SpringHealth, company-paid subscription to HeadSpace, and company-wide weeks off a year so the whole team can recharge
- Generous parental leave
- Generous paid vacation + time off for your birthday
- Paid volunteer time
- Enriched learning and development opportunities - leadership development & access to thousands of on-demand e-learnings
About OpenTable
Technology, Information and Internet
1001-5000
OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), has been proudly serving restaurants for over 25 years—resulting in a network of over 55,000 restaurants, bars, and wineries around the world.
From "Where should we eat?" to "Your table is ready," OpenTable is the bridge between restaurants and diners.
For restaurants, OpenTable is an all-in-one solution that helps streamline FOH and BOH operations, puts them in front of new guests, and backs it all up with 24/7 customer support in 240 languages. Plus, OpenTable is integrated with hundreds of technology partners to help restaurants run seamlessly. All so restaurants can focus on what they do best: providing amazing hospitality and food.
For diners, it's the easiest way to discover new restaurants with personalized recommendations, data-backed lists, curated guides and more, and manage all your reservations through an intuitive app. After all, dining out is better when it runs smoothly on both sides of the table.
Senior Manager of Revenue Operations
Toronto
CA$75,040 - CA$96,480/yearly
Senior Level
Top Benefits
Company-paid therapy sessions and HeadSpace subscription
Generous parental leave
Generous paid vacation plus birthday leave
About the role
Who you are
- Candidates for this role must have experience managing a high-performing team, coordinating cross-functional projects and stakeholders, and manipulating large datasets to discover opportunities and trends – all for the purpose of making strategic recommendations to improve customer experience and increase efficiency across the organization
- The individual in this role is expected to practice excellent communication, presentation, and technical project management skills and possess extensive knowledge regarding industry standard Support automation and Sales outreach tools
- Experience with Salesforce Service Cloud and its suite of AI solutions (Agentforce, Einstein), as well as Salesforce-integrated telephony systems is a must
- Familiarity with other customer experience and conversation intelligence tools – such as LevelAI and Clari – is a plus
- 5-10 years of experience in an Operations and/or Strategy role with people management responsibilities
- Advanced Excel skills, including proficiency with pivot tables and VLOOKUP
- Deep knowledge of Salesforce (Service Cloud) and Support operations systems
- Experience contributing to Salesforce solution design and building a strategic systems roadmap
- A passion for discovering and implementing cutting edge AI technologies and solutions
- Operational experience measuring and improving efficiency, utilization, scaling initiatives, etc
- Contagious enthusiasm and a willingness to take on tough projects with little direction
- Strong presentation and written/verbal communication skills, including detailing business processes, use cases, requirements, and project plans
- Excellent analytical and reporting capabilities and creative problem-solving, project coordination, and organization skills
What the job involves
- Every employee at OpenTable has a tangible impact on what we do and how we do it
- You’ll also be part of a global team and its portfolio of metasearch brands
- Hospitality is all about taking care of others, and it defines our culture
- Reporting to the Director, Revenue Operations, this position is responsible for leading a variety of strategic post-sale initiatives in support of OpenTable’s global customer success and account management teams
- This position will partner directly with multiple departments including senior leadership, Support, Account Management, Onboarding, and Product & Engineering to support the design and implementation of automated processes, primarily within Salesforce and leveraging AI-powered solutions
- Own OpenTable’s Agentforce development roadmap and serve as a key contributor to the OpenTable-Salesforce relationship
- Independently lead high-visibility initiatives, including running discovery sessions, developing project timelines, managing testing/execution and measuring results
- Proactively communicate with stakeholders and project collaborators to ensure requirements are clearly defined
- Serve as a liaison between the Salesforce administration team, the Product & Engineering team, and the Services org, supporting enhancement prioritization efforts and translating technical language to ensure needs and next steps are easily understood
- Contribute to end user training development in collaboration with Enablement resources and cross-functional partners for roll-outs of new tools and processes
- Monitor feature/process success against pre-defined KPIs to identify opportunities for increasing adoption
- Collect feedback and handle the flow of inbound ad hoc requests from the Sales & Services team
- Own and oversee the creation of process guides, FAQs, and related materials
- Manage a team responsible for supporting a variety of Services-related programs, processes, and initiatives
- While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations
Benefits
- Work from (almost) anywhere - wherever you do your best work
- Mental health and well-being - company-paid therapy sessions through SpringHealth, company-paid subscription to HeadSpace, and company-wide weeks off a year so the whole team can recharge
- Generous parental leave
- Generous paid vacation + time off for your birthday
- Paid volunteer time
- Enriched learning and development opportunities - leadership development & access to thousands of on-demand e-learnings
About OpenTable
Technology, Information and Internet
1001-5000
OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), has been proudly serving restaurants for over 25 years—resulting in a network of over 55,000 restaurants, bars, and wineries around the world.
From "Where should we eat?" to "Your table is ready," OpenTable is the bridge between restaurants and diners.
For restaurants, OpenTable is an all-in-one solution that helps streamline FOH and BOH operations, puts them in front of new guests, and backs it all up with 24/7 customer support in 240 languages. Plus, OpenTable is integrated with hundreds of technology partners to help restaurants run seamlessly. All so restaurants can focus on what they do best: providing amazing hospitality and food.
For diners, it's the easiest way to discover new restaurants with personalized recommendations, data-backed lists, curated guides and more, and manage all your reservations through an intuitive app. After all, dining out is better when it runs smoothly on both sides of the table.