About the role
Office Administrator
Job type: Full Time
Schedule: Monday-Friday
Salary: $22-$25 per hour
Senior Helpers – West Edmonton
Senior Helpers is the newest provider of non-medical home care services in Edmonton. We are seeking a dedicated and experienced Office Manager with a passion for making a difference and enhancing the care of our elderly population as well as their families. Our team is dedicated to providing compassionate and professional care so seniors may age safely with grace and dignity.
We offer a team-based environment and require an individual who is detail-oriented, has excellent communication, interpersonal and problem-solving skills, and is capable of managing multiple tasks. The successful applicant will be expected to work both independently as well as part of the team.
Reports To: Owners
Primary Responsibilities (including but not limited to)
- Manage daily operations of the office
- Answer and screen incoming phone calls in a pleasant and professional manner
- Scheduling and coordination of caregivers based on assessment and care plan information of clients
- Assist with billing and invoicing as necessary
- Local travel may be required within a 25km radius to visit clients and caregivers on the job
- Caregiver recruitment
- Assist with recruitment, interviewing and onboarding of caregivers
- Create new hire packets
- Assist with ensuring employment paperwork is completed and filed appropriately
- Client communications
- Create and distribute client welcome packets
- Manage and file information from incoming client leads and existing clients
- Maintain effective communication with clients, family members and caregivers
Qualifications and Experience
- Medical office assistant and/or hospital unit clerk education preferred
- Minimum of high school diploma required
- Previous office manager experience required
- Experience in the health care, home care or related field preferred
- Proficiency in medical terminology an asset
- Excellent organizational skills, attention to detail, and the ability to prioritize in a changing environment
- Proficiency in Microsoft Word, Excel, Internet and Outlook and ability to learn new software
- Excellent verbal and written communication skills
- Must be reliable, punctual, friendly and personable
- Background check required
- Must have reliable transportation
About Senior Helpers
At Senior Helpers® our goal is to help seniors remain in their homes despite age-related illnesses and mobility challenges. We are a premier provider of in-home senior assistance and operate through more than 320 franchised and company-owned locations across 43 states, Canada and Australia. Since 2002 we have cared for tens of thousands of seniors.
Senior Helpers is proud to lead the industry in providing specialized training for our team members, such as Senior Gems® that certifies our caregivers in Alzheimer's and Dementia care, and the industry’s first formal Parkinson's Care training program.
Our team members believe that their work is meaningful. Senior Helpers is the first and only national in-home care provider to be certified as a Great Place to Work, and to be recognized by Fortune Magazine as a best place to work. That's Senior Care, Only Better.
There are many rewarding roles available with Senior Helpers, ranging from corporate careers at our national headquarters to managerial, administrative and care giving roles in local offices. In national surveys, 95% of our team members confirm that working with Senior Helpers has special meaning. We truly are a #GreatPlace2Work.
If you’re considering working for a company where your work matters, consider Senior Helpers.
About the role
Office Administrator
Job type: Full Time
Schedule: Monday-Friday
Salary: $22-$25 per hour
Senior Helpers – West Edmonton
Senior Helpers is the newest provider of non-medical home care services in Edmonton. We are seeking a dedicated and experienced Office Manager with a passion for making a difference and enhancing the care of our elderly population as well as their families. Our team is dedicated to providing compassionate and professional care so seniors may age safely with grace and dignity.
We offer a team-based environment and require an individual who is detail-oriented, has excellent communication, interpersonal and problem-solving skills, and is capable of managing multiple tasks. The successful applicant will be expected to work both independently as well as part of the team.
Reports To: Owners
Primary Responsibilities (including but not limited to)
- Manage daily operations of the office
- Answer and screen incoming phone calls in a pleasant and professional manner
- Scheduling and coordination of caregivers based on assessment and care plan information of clients
- Assist with billing and invoicing as necessary
- Local travel may be required within a 25km radius to visit clients and caregivers on the job
- Caregiver recruitment
- Assist with recruitment, interviewing and onboarding of caregivers
- Create new hire packets
- Assist with ensuring employment paperwork is completed and filed appropriately
- Client communications
- Create and distribute client welcome packets
- Manage and file information from incoming client leads and existing clients
- Maintain effective communication with clients, family members and caregivers
Qualifications and Experience
- Medical office assistant and/or hospital unit clerk education preferred
- Minimum of high school diploma required
- Previous office manager experience required
- Experience in the health care, home care or related field preferred
- Proficiency in medical terminology an asset
- Excellent organizational skills, attention to detail, and the ability to prioritize in a changing environment
- Proficiency in Microsoft Word, Excel, Internet and Outlook and ability to learn new software
- Excellent verbal and written communication skills
- Must be reliable, punctual, friendly and personable
- Background check required
- Must have reliable transportation
About Senior Helpers
At Senior Helpers® our goal is to help seniors remain in their homes despite age-related illnesses and mobility challenges. We are a premier provider of in-home senior assistance and operate through more than 320 franchised and company-owned locations across 43 states, Canada and Australia. Since 2002 we have cared for tens of thousands of seniors.
Senior Helpers is proud to lead the industry in providing specialized training for our team members, such as Senior Gems® that certifies our caregivers in Alzheimer's and Dementia care, and the industry’s first formal Parkinson's Care training program.
Our team members believe that their work is meaningful. Senior Helpers is the first and only national in-home care provider to be certified as a Great Place to Work, and to be recognized by Fortune Magazine as a best place to work. That's Senior Care, Only Better.
There are many rewarding roles available with Senior Helpers, ranging from corporate careers at our national headquarters to managerial, administrative and care giving roles in local offices. In national surveys, 95% of our team members confirm that working with Senior Helpers has special meaning. We truly are a #GreatPlace2Work.
If you’re considering working for a company where your work matters, consider Senior Helpers.