About the role
Scheduling Coordinator
The Scheduling Coordinator is responsible for ensuring portfolio resource coordination and strategic scheduling support for their assigned Client Service Team. This is primarily achieved through proactively addressing resource needs, filling open shifts, and reducing overtime through strategic initiatives. The Scheduling Coordinator will also provide administrative support for the portfolio, which includes ensuring accurate data entry in TEAM software etc.
KEY ACCOUNT ABILITIES:
- Strategically identify open shifts/ open lines and work with Paladin's Client Service group to ensure complete schedules to adhere to our contractual obligations
- Forward existing schedules in Paladin TEAM scheduling software to ensure Paladin's Security Guards are fully aware of their ongoing schedule 3 months in advance
- Work within a dynamic team environment with multiple operational stakeholders including Site Supervisors, Security Guards, CSMs, and Senior Management
- Fill cancellations and openings in the daily schedule
- Coordinate with specifically identified Client Service Managers to ensure their staffing needs are met and proactively addressed
- Work to develop knowledge of Paladin's contractual obligations for the Branches that you are assigned to
- Follow up on check ins and periodic checks for the Central region to ensure guard safety
- Ensure billing accuracy and compliance on a weekly basis
- Respond to emails within a timely manner
- Accept and cover short notice book offs
- Create new jobs in the WinTeam software
- Perform other duties as required
Paladin Security: Making the World a Safer and Friendlier Place because we CARE!
The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!
About Paladin Security
As one of Canada's Best Managed Companies, boasting Canada's 10 Most Admired Corporate Cultures, Paladin is Canada's leading security company, with services and superior expertise that span all types of protection. Our outstanding people, ongoing training, state-of-the-art technology, advanced monitoring stations and passion for customer service excellence enable us to provide the most responsive and effective customer service in the industry.
About Us
Paladin was established in 1976 to provide basic Security Officer services. From modest beginnings with four employees and one contract, Paladin has grown into one of the largest security companies in Canada with offices from coast to coast.
Our Mission
Paladin's mission is to provide our clients with the finest security services and products available. With our extensive range of products and services, we care for our clients' safety and security. We strive to provide the very best in quality, and therefore commit to investing heavily into the selection, training, support, supervision and personal development of our people.
About the role
Scheduling Coordinator
The Scheduling Coordinator is responsible for ensuring portfolio resource coordination and strategic scheduling support for their assigned Client Service Team. This is primarily achieved through proactively addressing resource needs, filling open shifts, and reducing overtime through strategic initiatives. The Scheduling Coordinator will also provide administrative support for the portfolio, which includes ensuring accurate data entry in TEAM software etc.
KEY ACCOUNT ABILITIES:
- Strategically identify open shifts/ open lines and work with Paladin's Client Service group to ensure complete schedules to adhere to our contractual obligations
- Forward existing schedules in Paladin TEAM scheduling software to ensure Paladin's Security Guards are fully aware of their ongoing schedule 3 months in advance
- Work within a dynamic team environment with multiple operational stakeholders including Site Supervisors, Security Guards, CSMs, and Senior Management
- Fill cancellations and openings in the daily schedule
- Coordinate with specifically identified Client Service Managers to ensure their staffing needs are met and proactively addressed
- Work to develop knowledge of Paladin's contractual obligations for the Branches that you are assigned to
- Follow up on check ins and periodic checks for the Central region to ensure guard safety
- Ensure billing accuracy and compliance on a weekly basis
- Respond to emails within a timely manner
- Accept and cover short notice book offs
- Create new jobs in the WinTeam software
- Perform other duties as required
Paladin Security: Making the World a Safer and Friendlier Place because we CARE!
The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!
About Paladin Security
As one of Canada's Best Managed Companies, boasting Canada's 10 Most Admired Corporate Cultures, Paladin is Canada's leading security company, with services and superior expertise that span all types of protection. Our outstanding people, ongoing training, state-of-the-art technology, advanced monitoring stations and passion for customer service excellence enable us to provide the most responsive and effective customer service in the industry.
About Us
Paladin was established in 1976 to provide basic Security Officer services. From modest beginnings with four employees and one contract, Paladin has grown into one of the largest security companies in Canada with offices from coast to coast.
Our Mission
Paladin's mission is to provide our clients with the finest security services and products available. With our extensive range of products and services, we care for our clients' safety and security. We strive to provide the very best in quality, and therefore commit to investing heavily into the selection, training, support, supervision and personal development of our people.