Hotel Portfolio Operations Director
About the role
Job description
The Hotel Portfolio Operations Manager is responsible for overseeing the day-to-day operations, performance, and profitability of multiple hotels within the portfolio. This role ensures each property meets company standards while allowing ownership to focus on strategic growth.
Key Responsibilities
Oversee the daily operations of all portfolio hotels. Provide leadership and support to General Managers and hotel staff. Monitor hotel performance, including occupancy, revenue, labor costs, and guest satisfaction. Conduct regular property visits and weekly operational meetings. Ensure high standards for housekeeping, maintenance, front desk, and guest service. Oversee preventive maintenance programs and capital improvement projects. Support sales initiatives and identify opportunities to increase occupancy and revenue. Assist with recruiting, coaching, performance management, and staff development. Ensure compliance with company policies, brand standards, and regulatory requirements. Prepare weekly operational reports and recommend improvements to ownership.
Qualifications
Minimum 5 years of hotel management experience. Multi-property or General Manager experience preferred. Strong understanding of hotel operations, staffing, maintenance, and guest service. Experience with hotel PMS systems and operational reporting. Excellent leadership, communication, and organizational skills. Ability to travel regularly between portfolio properties. Valid driver's licence.
Reporting Structure
Reports directly to Ownership and is responsible for the operational performance of all hotels within the portfolio.
Work Location: In person
CA$65,000.00-CA$95,000.00 per year
About Walia Group of Companies
Walia Group of Companies is a privately held investment and operating group focused on acquiring, scaling, and managing high-potential businesses across North America.
Rooted in a strong foundation in real estate - spanning hospitality, office, residential, and commercial properties - we have built a reputation for operational excellence, strategic vision, and long-term value creation.
Beyond real estate, our group actively invests in and grows businesses in diverse sectors. We seek out opportunities where we can add value through hands-on leadership, operational expertise, and a disciplined approach to growth.
Our goal is to build enduring businesses that deliver strong returns while making a positive impact on the communities we serve.
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Hotel Portfolio Operations Director
About the role
Job description
The Hotel Portfolio Operations Manager is responsible for overseeing the day-to-day operations, performance, and profitability of multiple hotels within the portfolio. This role ensures each property meets company standards while allowing ownership to focus on strategic growth.
Key Responsibilities
Oversee the daily operations of all portfolio hotels. Provide leadership and support to General Managers and hotel staff. Monitor hotel performance, including occupancy, revenue, labor costs, and guest satisfaction. Conduct regular property visits and weekly operational meetings. Ensure high standards for housekeeping, maintenance, front desk, and guest service. Oversee preventive maintenance programs and capital improvement projects. Support sales initiatives and identify opportunities to increase occupancy and revenue. Assist with recruiting, coaching, performance management, and staff development. Ensure compliance with company policies, brand standards, and regulatory requirements. Prepare weekly operational reports and recommend improvements to ownership.
Qualifications
Minimum 5 years of hotel management experience. Multi-property or General Manager experience preferred. Strong understanding of hotel operations, staffing, maintenance, and guest service. Experience with hotel PMS systems and operational reporting. Excellent leadership, communication, and organizational skills. Ability to travel regularly between portfolio properties. Valid driver's licence.
Reporting Structure
Reports directly to Ownership and is responsible for the operational performance of all hotels within the portfolio.
Work Location: In person
CA$65,000.00-CA$95,000.00 per year
About Walia Group of Companies
Walia Group of Companies is a privately held investment and operating group focused on acquiring, scaling, and managing high-potential businesses across North America.
Rooted in a strong foundation in real estate - spanning hospitality, office, residential, and commercial properties - we have built a reputation for operational excellence, strategic vision, and long-term value creation.
Beyond real estate, our group actively invests in and grows businesses in diverse sectors. We seek out opportunities where we can add value through hands-on leadership, operational expertise, and a disciplined approach to growth.
Our goal is to build enduring businesses that deliver strong returns while making a positive impact on the communities we serve.