Top Benefits
About the role
CanCap Management Inc. is a privately-owned Canadian national financial services company with multiple verticals across automotive, consumer, and merchant lending portfolios. We manage the entire lifecycle of the finance receivable from lead generation to credit adjudication through to contract administration, customer service, default management, and post charge-off recoveries.
This position operates under a subsidiary company of Cancap with a focus on the lifecycle management of refinancing solutions. Simply stated, we aim to secure better financing terms on current loans while clarifying financing options and offering guidance throughout the entire process.
About the Role
As a Refinance Specialist, you will be the first point of contact for prospective customers, introducing them to Safelend and guiding them through the refinancing process with professionalism and care. This role requires strong communication skills, a solid understanding of sales principles, and experience working in a direct-to-consumer call centre environment. You will be responsible for engaging with leads, conducting follow-ups, and providing tailored solutions that meet each customer’s financial needs.
The ideal candidate thrives in a fast-paced, performance-driven environment, is comfortable managing high call volumes, and excels at building trust and rapport over the phone. Previous experience in the auto loan or financial services industry is an asset, and individuals with a proactive, customer-first approach will find this role both rewarding and growth-oriented.
preparing their application for the refinance journey and submitting to the lender.
What your day and week could look like:
- Initiate and manage contact with leads to introduce SafeLend Canada, present opportunities, and complete applications.
- Educate clients, complete ID verification, and submit required documents on their behalf.
- Maintain organized daily communications via SMS, email, and phone using a proactive, solution-oriented approach.
- Analyze client behavior to optimize engagement and consistently meet or exceed sales targets.
- Collaborate with management and team members to ensure efficient application processing and deal closures.
- Support clients with complex loan or refinance situations, ensuring compliance and accuracy within CRM systems.
- Proactively follow up on outstanding communications to ensure timely resolution.
Minimum Qualifications
- 1–3 years’ experience in outbound sales, call center, customer service, automotive, or finance industries.
- Self-motivated, independent, and goal-oriented with a flexible schedule to meet client needs.
- Strong organizational skills for tracking, follow-ups, and maintaining accurate customer records.
- Excellent verbal and written communication; skilled at engaging and influencing clients.
- Proficient with computers; experience in Excel, Salesforce, Dealertrack, or CRMs is an asset.
- Quick thinker and effective problem solver with strong adaptability.
- Energetic, positive, and eager to contribute to a fast-growing Canadian company.
- Automotive or financial industry experience (especially non-prime client service) is an asset.
What you can expect from us
Our Employee Experience is aimed at supporting and inspiring our talented team through:
- A passionate team dedicated to the support and empowerment of others.
- An environment where creative, innovative thinking is encouraged.
- Health and dental coverage.
- Time off to re-energize with a starting vacation entitlement of 15 days/year as well as 5 personal days/year.
Additional Information
All interviews will be conducted virtually using Microsoft Teams.
To be considered for employment you will need to successfully pass a criminal background check, and validation of your work experience.
Next Steps
Adding to our team is one of the important steps that happens in our business. We’ve taken time to be purposeful and thoughtful with this job posting. Please take time to do the same with your application. Help us understand how you see your work experience as relatable to this job posting.
Diversity & Inclusion
The CanCap Group and our subsidiaries are equal opportunity employers and value diversity. We are committed to building and evolving a team reflecting a variety of backgrounds, perspectives, and skills.
Thank you to all interested applicants. Only candidates who possess the experience, skills, and qualifications outlined above will be contacted for next steps in the hiring process.
About CanCap Group Inc.
We manage the entire lifecycle of the finance receivable from credit adjudication through to contract administration, customer service, default management and post charge-off recoveries. We are a company of innovators: we learn from each other, respect each other, and create together. We strive to inspire our customers by continually understanding them, meeting their needs, and keeping them happily surprised. And we always do so with integrity.
Nous gérons tout un cycle de vie de la créance financière, de l'adjudication de crédit à l'administration des contrats, au service à la clientèle, à la gestion des défauts et aux recouvrements après imputation. Nous sommes une entreprise d'innovateurs: nous apprenons mutuellement, nous nous respectons et créons ensemble. Nous nous efforçons d'inspirer nos clients en les écoutant, en répondant à leurs besoins et en les gardant agréablement surpris. Et nous le faisons toujours avec intégrité.
Top Benefits
About the role
CanCap Management Inc. is a privately-owned Canadian national financial services company with multiple verticals across automotive, consumer, and merchant lending portfolios. We manage the entire lifecycle of the finance receivable from lead generation to credit adjudication through to contract administration, customer service, default management, and post charge-off recoveries.
This position operates under a subsidiary company of Cancap with a focus on the lifecycle management of refinancing solutions. Simply stated, we aim to secure better financing terms on current loans while clarifying financing options and offering guidance throughout the entire process.
About the Role
As a Refinance Specialist, you will be the first point of contact for prospective customers, introducing them to Safelend and guiding them through the refinancing process with professionalism and care. This role requires strong communication skills, a solid understanding of sales principles, and experience working in a direct-to-consumer call centre environment. You will be responsible for engaging with leads, conducting follow-ups, and providing tailored solutions that meet each customer’s financial needs.
The ideal candidate thrives in a fast-paced, performance-driven environment, is comfortable managing high call volumes, and excels at building trust and rapport over the phone. Previous experience in the auto loan or financial services industry is an asset, and individuals with a proactive, customer-first approach will find this role both rewarding and growth-oriented.
preparing their application for the refinance journey and submitting to the lender.
What your day and week could look like:
- Initiate and manage contact with leads to introduce SafeLend Canada, present opportunities, and complete applications.
- Educate clients, complete ID verification, and submit required documents on their behalf.
- Maintain organized daily communications via SMS, email, and phone using a proactive, solution-oriented approach.
- Analyze client behavior to optimize engagement and consistently meet or exceed sales targets.
- Collaborate with management and team members to ensure efficient application processing and deal closures.
- Support clients with complex loan or refinance situations, ensuring compliance and accuracy within CRM systems.
- Proactively follow up on outstanding communications to ensure timely resolution.
Minimum Qualifications
- 1–3 years’ experience in outbound sales, call center, customer service, automotive, or finance industries.
- Self-motivated, independent, and goal-oriented with a flexible schedule to meet client needs.
- Strong organizational skills for tracking, follow-ups, and maintaining accurate customer records.
- Excellent verbal and written communication; skilled at engaging and influencing clients.
- Proficient with computers; experience in Excel, Salesforce, Dealertrack, or CRMs is an asset.
- Quick thinker and effective problem solver with strong adaptability.
- Energetic, positive, and eager to contribute to a fast-growing Canadian company.
- Automotive or financial industry experience (especially non-prime client service) is an asset.
What you can expect from us
Our Employee Experience is aimed at supporting and inspiring our talented team through:
- A passionate team dedicated to the support and empowerment of others.
- An environment where creative, innovative thinking is encouraged.
- Health and dental coverage.
- Time off to re-energize with a starting vacation entitlement of 15 days/year as well as 5 personal days/year.
Additional Information
All interviews will be conducted virtually using Microsoft Teams.
To be considered for employment you will need to successfully pass a criminal background check, and validation of your work experience.
Next Steps
Adding to our team is one of the important steps that happens in our business. We’ve taken time to be purposeful and thoughtful with this job posting. Please take time to do the same with your application. Help us understand how you see your work experience as relatable to this job posting.
Diversity & Inclusion
The CanCap Group and our subsidiaries are equal opportunity employers and value diversity. We are committed to building and evolving a team reflecting a variety of backgrounds, perspectives, and skills.
Thank you to all interested applicants. Only candidates who possess the experience, skills, and qualifications outlined above will be contacted for next steps in the hiring process.
About CanCap Group Inc.
We manage the entire lifecycle of the finance receivable from credit adjudication through to contract administration, customer service, default management and post charge-off recoveries. We are a company of innovators: we learn from each other, respect each other, and create together. We strive to inspire our customers by continually understanding them, meeting their needs, and keeping them happily surprised. And we always do so with integrity.
Nous gérons tout un cycle de vie de la créance financière, de l'adjudication de crédit à l'administration des contrats, au service à la clientèle, à la gestion des défauts et aux recouvrements après imputation. Nous sommes une entreprise d'innovateurs: nous apprenons mutuellement, nous nous respectons et créons ensemble. Nous nous efforçons d'inspirer nos clients en les écoutant, en répondant à leurs besoins et en les gardant agréablement surpris. Et nous le faisons toujours avec intégrité.