About the role
Key Responsibilities:
- Receive, confirm, and schedule customer orders.
- Balance customer requested ship date, plant production, and truck or railcar availability.
- Actively interact with plant production and logistics staff to coordinate shipping schedules.
- Partner with Logistics to monitor inbound empty truck and railcar availability as well as outbound loaded truck and railcar shipments enroute to and at customer locations.
- Maintain and update the Order Book of all customer orders and shipments in coordination with other Customer Service Order Managers.
- Communicate directly with customers regarding order status and schedule updates.
- Serve as the central communications point between multiple GFL departments and the customers’ supply chain staff.
- Provide customers with shipping documentation including Bill of Lading, Certificate of Analysis, truck Scale Tickets, Railcar Outage volumes, etc.
- Respond to all customer order inquiries.
- Work with Sales to implement all Pricing Updates in the system.
- Confirm accurate pricing on customer Purchase Orders.
- Provide all information promptly for accurate customer Invoicing.
- Team with Sales to prioritize customer orders during times of tight supply.
- Escalate higher level customer issues to Sales.
- Become familiar with customer order patterns and engage the customer or Sales when orders unexpectedly fall behind or ramp up.
- Handle minor Volume Discrepancies and Invoice Credit Requests.
- Alert customers if GFL-shipped trucks or railcars are not offloaded in a timely manner.
- Be aware of customer credit limits or late outstanding payments as notified by GFL Accounts Receivable.
- Assist in working with customer Purchasing and Accounts Payable departments on late payments.
- Assist Sales with monthly Forecasts by sharing customer reported information on upcoming order demand.
- Back up other Customer Service Order Managers while they are out on paid time off.
Knowledge, Skills and Competencies:
- Outstanding ability to communicate clearly and concisely.
- Exceptional phone and email communication skills.
- A personal relationship cultivator with adept listening talent.
- Strong organizational ability.
- Proficiency accurately recording details and compiling supporting documentation pertaining to customer orders.
- A flexible mentality capable of easily juggling schedules in response to changing customer demands or operational constraints.
- Ability to remain calm with customers while facing customer complaints or timing pressures.
- Productive collaboration in scheduled multi-functional department planning meetings.
- Self-motivated individual capable of independently solving problems with minimal supervision.
Requirements:
- 5-7 years of experience
- Prior Customer Service roles at a larger company with at least $250 million in annual revenue
- Microsoft Outlook, Microsoft Excel, corporate systems
- Bachelor's Degree preferred
About GFL Environmental
Allied Universal®, a leading security and facility services company, provides proactive security services and cutting-edge smart technology to deliver evolving, tailored solutions that allow clients to focus on their core business. Our excellence starts with our local leadership and local presence. In fact, in North America alone, we have an extensive network of offices to support our local communities and customers. We take pride in our extensive knowledge in a range of specialty sectors such as education, healthcare, retail, commercial real estate, government and corporate campuses, etc. We believe there is no greater purpose than serving and safeguarding customers, communities and people in today’s world. Allied Universal is There for you™.
Allied Universal’s Canadian operations are a hallmark of integrity, discretion, and professionalism. For over 20 years, we have provided unparalleled service, systems, and solutions to serve, secure, and care for the people and businesses throughout Canada. Our relationships with our employees and clients are at the heart of everything we do, each and every day. With a large span of regional offices, our national reach and local presence covers the nation.
Through our one-on-one collaboration, we partner with you to truly understand your security needs and goals. Through our leading services, systems, and solutions—security services, technology services, and complementary services— Allied Universal is There for you. ™ Commercial, Industrial, Retail & Law Enforcement markets have been our primary focus.
Our commitment to finding the highest quality products is never ending, whether for the Industrial Mining, Nuclear, Forestry industry, or the Retail, Commercial industries, our clients gain our knowledge of “What Works” for their respective businesses.
About the role
Key Responsibilities:
- Receive, confirm, and schedule customer orders.
- Balance customer requested ship date, plant production, and truck or railcar availability.
- Actively interact with plant production and logistics staff to coordinate shipping schedules.
- Partner with Logistics to monitor inbound empty truck and railcar availability as well as outbound loaded truck and railcar shipments enroute to and at customer locations.
- Maintain and update the Order Book of all customer orders and shipments in coordination with other Customer Service Order Managers.
- Communicate directly with customers regarding order status and schedule updates.
- Serve as the central communications point between multiple GFL departments and the customers’ supply chain staff.
- Provide customers with shipping documentation including Bill of Lading, Certificate of Analysis, truck Scale Tickets, Railcar Outage volumes, etc.
- Respond to all customer order inquiries.
- Work with Sales to implement all Pricing Updates in the system.
- Confirm accurate pricing on customer Purchase Orders.
- Provide all information promptly for accurate customer Invoicing.
- Team with Sales to prioritize customer orders during times of tight supply.
- Escalate higher level customer issues to Sales.
- Become familiar with customer order patterns and engage the customer or Sales when orders unexpectedly fall behind or ramp up.
- Handle minor Volume Discrepancies and Invoice Credit Requests.
- Alert customers if GFL-shipped trucks or railcars are not offloaded in a timely manner.
- Be aware of customer credit limits or late outstanding payments as notified by GFL Accounts Receivable.
- Assist in working with customer Purchasing and Accounts Payable departments on late payments.
- Assist Sales with monthly Forecasts by sharing customer reported information on upcoming order demand.
- Back up other Customer Service Order Managers while they are out on paid time off.
Knowledge, Skills and Competencies:
- Outstanding ability to communicate clearly and concisely.
- Exceptional phone and email communication skills.
- A personal relationship cultivator with adept listening talent.
- Strong organizational ability.
- Proficiency accurately recording details and compiling supporting documentation pertaining to customer orders.
- A flexible mentality capable of easily juggling schedules in response to changing customer demands or operational constraints.
- Ability to remain calm with customers while facing customer complaints or timing pressures.
- Productive collaboration in scheduled multi-functional department planning meetings.
- Self-motivated individual capable of independently solving problems with minimal supervision.
Requirements:
- 5-7 years of experience
- Prior Customer Service roles at a larger company with at least $250 million in annual revenue
- Microsoft Outlook, Microsoft Excel, corporate systems
- Bachelor's Degree preferred
About GFL Environmental
Allied Universal®, a leading security and facility services company, provides proactive security services and cutting-edge smart technology to deliver evolving, tailored solutions that allow clients to focus on their core business. Our excellence starts with our local leadership and local presence. In fact, in North America alone, we have an extensive network of offices to support our local communities and customers. We take pride in our extensive knowledge in a range of specialty sectors such as education, healthcare, retail, commercial real estate, government and corporate campuses, etc. We believe there is no greater purpose than serving and safeguarding customers, communities and people in today’s world. Allied Universal is There for you™.
Allied Universal’s Canadian operations are a hallmark of integrity, discretion, and professionalism. For over 20 years, we have provided unparalleled service, systems, and solutions to serve, secure, and care for the people and businesses throughout Canada. Our relationships with our employees and clients are at the heart of everything we do, each and every day. With a large span of regional offices, our national reach and local presence covers the nation.
Through our one-on-one collaboration, we partner with you to truly understand your security needs and goals. Through our leading services, systems, and solutions—security services, technology services, and complementary services— Allied Universal is There for you. ™ Commercial, Industrial, Retail & Law Enforcement markets have been our primary focus.
Our commitment to finding the highest quality products is never ending, whether for the Industrial Mining, Nuclear, Forestry industry, or the Retail, Commercial industries, our clients gain our knowledge of “What Works” for their respective businesses.