Membership Services Coordinator
About the role
Located within the traditional unceded territory of the syilx people, Westbank First Nation is a progressive and prosperous self-governing First Nation. The Okanagan Valley truly has it all, including a great climate, stunning scenery, world-class ski resorts, golf courses, wineries and beaches.
Westbank First Nation values diversity and we are committed to creating a healthy, strong and vibrant community through programs and services that promote physical, mental, emotional and spiritual well-being and healing. Come join our team and become part of an innovative and rewarding place to work.
This position is open to WFN members and internal employees only.
POSITION SUMMARY
Under the direction of the Membership Services Manager, the Membership Services Coordinator is responsible to provide programs and service to the Membership, including the Elders Group. The Membership Services Coordinator will be a highly organized individual with the ability to manage many tasks and deadlines and must enjoy working in a fast-paced environment that is result focused and community oriented.
EDUCATION/EXPERIENCE
- Diploma/Certificate from a recognized Administrative Professional Program
- A minimum of 3 years’ experience as an administrative setting
- Indian Registration Administrator certification preferred (or willing to take)
- Experience in financial management (budget, invoices, vouchers etc.)
- Equivalent combination of education, training and experience may be considered
REQUIREMENTS
- Criminal Record Check with results acceptable to WFN
- Valid Class 5 Driver’s License, Acceptable Driver’s Abstract and access to a reliable vehicle
- Requires a high level of discretion and confidentiality, sound judgement, diplomacy, superior organizational skills
- An in depth understanding of the WFN Community
JOB DUTIES/RESPONSIBILTIES
- Provides a high level of administrative support to the Membership Services Manager by; providing information regarding incoming inquiries for partnerships, funding, events, and other requests, along with keeping the manager up to date on meeting schedules, potential conflicts, and report deadlines.
- Schedules meetings, travel arrangements, appointments, prepares itineraries and makes reservations as necessary for the Membership Services Manager and the Elders Group
- Drafting and preparation of confidential and non-confidential materials such as forms, letters, correspondence, reports, spreadsheets, posters, power point presentations, templates…
- Transcribes, prepares, and distributes various meeting agendas and minutes for Membership Services, and schedules meetings for various committees and events etc.
- Provides support in purchasing, reconciling, and accounts payable submissions based on standardized guidelines
- Ensures efficient record management, preserves original legal documents; and regularly collaborates with the Records Management department to preserve vital documents
- Assists in updating of policies relating to Membership Services programs and services
- Assists in maintaining and keeping current on CINUP, FNHA, (First Nation Health Authority) and Membership Services programs and mandates
- Assists the Member Services Registry specialist
- Assists Members/Membership Services Manager with administration and applications of WFN programs and services
- Liaison with other WFN departments as needed
- Performs all duties and responsibilities in accordance with the Westbank First Nation policies, standards and procedures
- Performs other duties and responsibilities as necessary in the performance of the position and as assigned by the Membership Services Manager
KNOWLEDGE/SKILLS/ABILITIES
- Advanced computer skills are required including a strong working knowledge of Microsoft Office applications and related software (Word, Excel, Outlook, Publisher, and Adobe)
- Highly organized with the ability to manage many tasks and deadlines required
- Maintains a high level of professionalism
- Communicates in a professional, respectful, clear, and timely fashion (both written and verbal)
- Able to maintain confidentiality in all situations and handle confidential materials/documents
- Builds trust by being honest, reliable, and consistent
- Strong interpersonal skills
- Ability to work well independently and in a team environment
- Ability to establish effective working relationships and use good judgment, initiative and resourcefulness when dealing with other employees, membership, the public and businesses
- Ability to understand instructions, and follows directions
- Ability to work effectively under stress, changes in work priorities, and in emergencies
- Knowledge of WFN Community Services Programs and Membership Services policies and service deliveries
The median salary for this position is $64,753
To learn more about Westbank First Nation please visit our website at https://www.wfn.ca.
All applications must be submitted through our Employment Opportunities page. Ensure you attach your cover letter and resume. Incomplete or late submissions will not be accepted.
This opportunity will close at midnight on Sunday, October 19, 2025
While we recognize the value of diversity in the workplace and welcome applications from people of all backgrounds, preference will be provided to qualified WFN Members & Indigenous applicants.
About Westbank First Nation
Located within the traditional unceded territory of the sylix people, Westbank First Nation is a progressive and prosperous self-governing First Nation. The Okanagan Valley truly has it all, including a great climate, stunning scenery, world-class ski resorts, golf courses, wineries and beaches.
Westbank First Nation values diversity and we are committed to creating a healthy, strong and vibrant community through programs and services that promote physical, mental, emotional and spiritual well-being and healing. Come join our team and become part of an innovative and rewarding place to work.
Start a rewarding career at WFN in one of many departments, such as Health & Wellness, Education, Membership Services, Youth, Recreation, Finance, Assessment and Taxation, Human Resources, Records Management, Engineering, Planning and Development, Public Works, Utilities, Property Management, Intergovernmental Affairs, Title and Rights, Communications, and Economic Development.
Mission Statement: WFN will work to promote a healthy and prosperous future to ensure its continued existence as a strong political, social, and cultural community.
Priorities:
- Encouraging a rich and vibrant culture
- Supporting all Members through community services
- Intergovernmental relationships and reconciliation
- Economic development
- Good governments
Quick Facts:
- Language: nsyilxcәn
- One of eight First Nations that comprise the Okanagan Nation
- Land Base: Five land parcels totaling 5,340 acres
- Community forest: 150,000 acres
- Number of business on WFN land: approx. 400
- Leadership: One Chief and four Councillors (elected by the membership every three years)
- Self-governing
- Band membership: approx. 800
- Resident population: approx. 9,500
Membership Services Coordinator
About the role
Located within the traditional unceded territory of the syilx people, Westbank First Nation is a progressive and prosperous self-governing First Nation. The Okanagan Valley truly has it all, including a great climate, stunning scenery, world-class ski resorts, golf courses, wineries and beaches.
Westbank First Nation values diversity and we are committed to creating a healthy, strong and vibrant community through programs and services that promote physical, mental, emotional and spiritual well-being and healing. Come join our team and become part of an innovative and rewarding place to work.
This position is open to WFN members and internal employees only.
POSITION SUMMARY
Under the direction of the Membership Services Manager, the Membership Services Coordinator is responsible to provide programs and service to the Membership, including the Elders Group. The Membership Services Coordinator will be a highly organized individual with the ability to manage many tasks and deadlines and must enjoy working in a fast-paced environment that is result focused and community oriented.
EDUCATION/EXPERIENCE
- Diploma/Certificate from a recognized Administrative Professional Program
- A minimum of 3 years’ experience as an administrative setting
- Indian Registration Administrator certification preferred (or willing to take)
- Experience in financial management (budget, invoices, vouchers etc.)
- Equivalent combination of education, training and experience may be considered
REQUIREMENTS
- Criminal Record Check with results acceptable to WFN
- Valid Class 5 Driver’s License, Acceptable Driver’s Abstract and access to a reliable vehicle
- Requires a high level of discretion and confidentiality, sound judgement, diplomacy, superior organizational skills
- An in depth understanding of the WFN Community
JOB DUTIES/RESPONSIBILTIES
- Provides a high level of administrative support to the Membership Services Manager by; providing information regarding incoming inquiries for partnerships, funding, events, and other requests, along with keeping the manager up to date on meeting schedules, potential conflicts, and report deadlines.
- Schedules meetings, travel arrangements, appointments, prepares itineraries and makes reservations as necessary for the Membership Services Manager and the Elders Group
- Drafting and preparation of confidential and non-confidential materials such as forms, letters, correspondence, reports, spreadsheets, posters, power point presentations, templates…
- Transcribes, prepares, and distributes various meeting agendas and minutes for Membership Services, and schedules meetings for various committees and events etc.
- Provides support in purchasing, reconciling, and accounts payable submissions based on standardized guidelines
- Ensures efficient record management, preserves original legal documents; and regularly collaborates with the Records Management department to preserve vital documents
- Assists in updating of policies relating to Membership Services programs and services
- Assists in maintaining and keeping current on CINUP, FNHA, (First Nation Health Authority) and Membership Services programs and mandates
- Assists the Member Services Registry specialist
- Assists Members/Membership Services Manager with administration and applications of WFN programs and services
- Liaison with other WFN departments as needed
- Performs all duties and responsibilities in accordance with the Westbank First Nation policies, standards and procedures
- Performs other duties and responsibilities as necessary in the performance of the position and as assigned by the Membership Services Manager
KNOWLEDGE/SKILLS/ABILITIES
- Advanced computer skills are required including a strong working knowledge of Microsoft Office applications and related software (Word, Excel, Outlook, Publisher, and Adobe)
- Highly organized with the ability to manage many tasks and deadlines required
- Maintains a high level of professionalism
- Communicates in a professional, respectful, clear, and timely fashion (both written and verbal)
- Able to maintain confidentiality in all situations and handle confidential materials/documents
- Builds trust by being honest, reliable, and consistent
- Strong interpersonal skills
- Ability to work well independently and in a team environment
- Ability to establish effective working relationships and use good judgment, initiative and resourcefulness when dealing with other employees, membership, the public and businesses
- Ability to understand instructions, and follows directions
- Ability to work effectively under stress, changes in work priorities, and in emergencies
- Knowledge of WFN Community Services Programs and Membership Services policies and service deliveries
The median salary for this position is $64,753
To learn more about Westbank First Nation please visit our website at https://www.wfn.ca.
All applications must be submitted through our Employment Opportunities page. Ensure you attach your cover letter and resume. Incomplete or late submissions will not be accepted.
This opportunity will close at midnight on Sunday, October 19, 2025
While we recognize the value of diversity in the workplace and welcome applications from people of all backgrounds, preference will be provided to qualified WFN Members & Indigenous applicants.
About Westbank First Nation
Located within the traditional unceded territory of the sylix people, Westbank First Nation is a progressive and prosperous self-governing First Nation. The Okanagan Valley truly has it all, including a great climate, stunning scenery, world-class ski resorts, golf courses, wineries and beaches.
Westbank First Nation values diversity and we are committed to creating a healthy, strong and vibrant community through programs and services that promote physical, mental, emotional and spiritual well-being and healing. Come join our team and become part of an innovative and rewarding place to work.
Start a rewarding career at WFN in one of many departments, such as Health & Wellness, Education, Membership Services, Youth, Recreation, Finance, Assessment and Taxation, Human Resources, Records Management, Engineering, Planning and Development, Public Works, Utilities, Property Management, Intergovernmental Affairs, Title and Rights, Communications, and Economic Development.
Mission Statement: WFN will work to promote a healthy and prosperous future to ensure its continued existence as a strong political, social, and cultural community.
Priorities:
- Encouraging a rich and vibrant culture
- Supporting all Members through community services
- Intergovernmental relationships and reconciliation
- Economic development
- Good governments
Quick Facts:
- Language: nsyilxcәn
- One of eight First Nations that comprise the Okanagan Nation
- Land Base: Five land parcels totaling 5,340 acres
- Community forest: 150,000 acres
- Number of business on WFN land: approx. 400
- Leadership: One Chief and four Councillors (elected by the membership every three years)
- Self-governing
- Band membership: approx. 800
- Resident population: approx. 9,500