AMLOSE232 - Lead Operations Support Engineer
About the role
Job Title – AMLOSE232 - Lead Operations Support Engineer Client – S&P Global
Office location : - Canada, (Need someone from East coast) , Onsite Type : Fulltime with Altimetrik.
Description Required Skills & Qualifications: Experience
- L1 & L2 Support: Minimum of 8+ years of experience in a similar support role (Incident Management, Problem Management, Service Request Management, including troubleshooting complex issues in cloud environments).
- Soild hands-on experience with AWS cloud services (EC2, EKS, S3, RDS, Lambda, AWS Transfer Family, etc.), Java Spring boot microservices and cloud monitoring tools.
- Strong grounding in ITIL practices — Incident, Problem, Change, and Request Management.
Technical Expertise
- Deep understanding of cloud-native application support in AWS.
- Expertise in application monitoring tools (e.g., AWS CloudWatch, Splunk, and Datadog).
- Strong troubleshooting and RCA skills, especially in production environments.
- Familiarity with common troubleshooting methodologies and tools for cloud infrastructure.
- Proficiency in scripting or automation using tools like Python, Bash, YAML, and Terraform is a plus.
- Understanding of Java: Ability to understand, troubleshoot, and diagnose issues in Java-based applications or platforms, especially in a cloud environment.
- Problem-Solving & Troubleshooting:
- Ability to effectively diagnose and resolve complex technical issues with cloud-based infrastructure and applications.
- Analytical mindset with a strong ability to apply logical problem-solving skills under pressure.
Soft Skills
- Strong leadership and mentoring capabilities.
- Excellent verbal and written communication skills for working with both technical and non-technical stakeholders.
- Attention to detail and a proactive approach to identifying and solving problems.
- A strong sense of ownership and accountability for the stability and reliability of production systems.
Shift Requirement
- This position requires the flexibility to work in rotating shifts to ensure 24/7 support
- coverage, including nights, weekends, and holidays as required
Eligibility and Application Steps If you are enthusiastic about this exciting opportunity, we kindly request you to provide the following documents: hrsmss@smsoftconsulting.com
Without mandatory documents, we cannot submit a candidate.
- Updated Resume in word format (Mandatory)
- Skills Matrix and References (Mandatory)
- Expected hourly rate (Mandatory)
- Visa Status (Mandatory)
- LinkedIn ID (Mandatory)
Please only apply if you meet the qualifications mentioned above. Feel free to share with your network or tag someone who fits for this role! If you have any questions or need further clarification, feel free to call or text at (647) 408-1348.
About S M Software Solutions Inc
SMSS Inc. is the best solution company specialized in providing Information Technology and Management Consulting. We provide value for money to our clients by delivering the best quality technical services and solutions at reasonable rates. We also provide the best working environment for our staff and consultants. It is a growing IT services provider having wide array of solutions from Business Strategy Analysis to implementation and execution of Information Technology as well as management aspects of a business entity.
AMLOSE232 - Lead Operations Support Engineer
About the role
Job Title – AMLOSE232 - Lead Operations Support Engineer Client – S&P Global
Office location : - Canada, (Need someone from East coast) , Onsite Type : Fulltime with Altimetrik.
Description Required Skills & Qualifications: Experience
- L1 & L2 Support: Minimum of 8+ years of experience in a similar support role (Incident Management, Problem Management, Service Request Management, including troubleshooting complex issues in cloud environments).
- Soild hands-on experience with AWS cloud services (EC2, EKS, S3, RDS, Lambda, AWS Transfer Family, etc.), Java Spring boot microservices and cloud monitoring tools.
- Strong grounding in ITIL practices — Incident, Problem, Change, and Request Management.
Technical Expertise
- Deep understanding of cloud-native application support in AWS.
- Expertise in application monitoring tools (e.g., AWS CloudWatch, Splunk, and Datadog).
- Strong troubleshooting and RCA skills, especially in production environments.
- Familiarity with common troubleshooting methodologies and tools for cloud infrastructure.
- Proficiency in scripting or automation using tools like Python, Bash, YAML, and Terraform is a plus.
- Understanding of Java: Ability to understand, troubleshoot, and diagnose issues in Java-based applications or platforms, especially in a cloud environment.
- Problem-Solving & Troubleshooting:
- Ability to effectively diagnose and resolve complex technical issues with cloud-based infrastructure and applications.
- Analytical mindset with a strong ability to apply logical problem-solving skills under pressure.
Soft Skills
- Strong leadership and mentoring capabilities.
- Excellent verbal and written communication skills for working with both technical and non-technical stakeholders.
- Attention to detail and a proactive approach to identifying and solving problems.
- A strong sense of ownership and accountability for the stability and reliability of production systems.
Shift Requirement
- This position requires the flexibility to work in rotating shifts to ensure 24/7 support
- coverage, including nights, weekends, and holidays as required
Eligibility and Application Steps If you are enthusiastic about this exciting opportunity, we kindly request you to provide the following documents: hrsmss@smsoftconsulting.com
Without mandatory documents, we cannot submit a candidate.
- Updated Resume in word format (Mandatory)
- Skills Matrix and References (Mandatory)
- Expected hourly rate (Mandatory)
- Visa Status (Mandatory)
- LinkedIn ID (Mandatory)
Please only apply if you meet the qualifications mentioned above. Feel free to share with your network or tag someone who fits for this role! If you have any questions or need further clarification, feel free to call or text at (647) 408-1348.
About S M Software Solutions Inc
SMSS Inc. is the best solution company specialized in providing Information Technology and Management Consulting. We provide value for money to our clients by delivering the best quality technical services and solutions at reasonable rates. We also provide the best working environment for our staff and consultants. It is a growing IT services provider having wide array of solutions from Business Strategy Analysis to implementation and execution of Information Technology as well as management aspects of a business entity.