Customer Service, Contracts & Tendering Specialist - Canada

**Position can be based in Montréal, Québec City, or Ontario**

MUSThave medical device contract experience with Canadian hospitals

English/French BilingualREQUIRED

Caldera Medical’s Mission - To Improve the Quality of Life for Women!

Message from the Hiring Manager: Canada is Caldera Medical's only direct market outside the US, operating in a tender-driven public healthcare procurement environment dominated by Provincial Health Authorities. With 119 active customers, this role is the operational backbone of the Canadian commercial operation. The Specialist manages the full tender lifecycle, administers active contracts, ensures vendor compliance with all Provincial Health Systems, processes and fulfills orders, manages invoicing and accounts receivable, and provides structured reporting to Canada Sales Management and International HQ.

Duties and Responsibilities:

• Daily monitoring of all Provincial and national tender portals (MERX, Bidsync, BC Bid, SEAO/Quebec, APC, Ontario Tenders, etc.); manage Canadian module of company-wide Tenders Platform.

• Prepare, submit, and follow up complete, compliant tender responses; maintain live Tender Pipeline report for Canada Management and VP International.

• Administer all 119 active customer contracts - terms, pricing, volumes, renewal dates, compliance; manage renewal cycles proactively.

• Receive, process, and confirm purchase orders in ERP/CRM; coordinate fulfillment with 3PL partners; track shipments and communicate proactively with customers.

• Complete and maintain up-to-date vendor registration for all Provincial Health Systems and GPOs; monitor/renew vendor qualifications and certifications.

• Ensure timely and accurate invoice generation; manage accounts receivable; follow up on overdue invoices and reconcile payments in ERP.

• Coordinate with customs brokers and 3PL partners for compliant cross-border shipments; maintain Health Canada device licensing compliance.

• Generate and distribute regular operational reports: order status, AR aging, tender pipeline, contract status, and KPI dashboards.

Desired Knowledge, Skills and Abilities:

• Deep knowledge of Canadian public healthcare procurement and Provincial Health System tender processes
• Bilingual English and French - written and spoken (mandatory)

*Advanced ERP proficiency (Oracle Fusion, SAP, or equivalent) - power-user level*CRM proficiency (Salesforce or equivalent)

• Advanced Microsoft Excel: pivot tables, Power Query, financial modeling

• AI tools proficiency: daily use for document generation, data analysis, and process automation

• Detail orientation and process discipline - zero tolerance for missed deadlines

• Proactive communication with customers, health authorities, and internal teams

Required Knowledge, Skills and Abilities:

• University degree in Business Administration, Commerce, Supply Chain, Healthcare Management, or related field.
• Min. 4-6 years in contracts management, public tendering, or procurement operations - ideally Canadian healthcare or medical device sector.
• Demonstrated experience with Provincial Health Authority procurement systems (MERX, SEAO, BC Bid, APC, etc.).
• Full bilingual English/French fluency - mandatory.
• ERP power-user (Oracle Fusion/SAP/NetSuite). CRM (Salesforce).
• Advanced Excel. AI tools proficiency. Procurement certification (CPPO, CPPB, or equivalent) a strong asset.

Competitive Compensation, Comprehensive Benefits, and more!

• CAD 80,000-90,000 Annual Salary
• Bonus structure
• Healthcare Benefits
• Vacation
• Paid Holidays

(This role is being filled directly by our in-house recruiting team. We are not working with outside agencies for this position.)

Our Culture- Where Career and Passion come together!

• A Culture of family and team… not a corporate goliath where you’re just another number.
• All employees get a seat at the table and have influence with management. We care about giving back to the community. Our team donates time to helping local charities throughout Southern California.
• The Women’s Health Initiative is the heart of what we do, every day we put underprivileged women first.
• Our goal is to treat 1 million women suffering from incontinence by 2027!

Who is Caldera Medical?

Caldera Medical is a growth stage medical device company dedicated to improving the quality of life for women. In 2018, Caldera was ranked one of Inc 5000’s fastest growing private companies in the United States and was ranked #38 fastest growing private company and #3 fastest growing Healthcare Company in Los Angeles by the LA Business Journal. We develop and market differentiated surgical implants specifically for the treatment of Stress Urinary Incontinence and Pelvic Organ Prolapse. Our products are used by Urogynecologists, Gynecologists, and Urologists worldwide.

Caldera Medical is an equal opportunity employer and considers all candidates for employment regardless of race, color, religion, sex, national origin, citizenship, age, disability, marital status, military or veteran's status (including protected veterans, as may be required by federal law), sexual orientation, gender identity or any other category protected by law.