remote

Vancouver, BC, Canada .

contract . September 24, 2025

Description

• This is a contract role with roughly 16 - 24 hours per week, and must be located in Canada*

Welcome to Gain Conversion! Gain is a creative-led, insight-driven company that blends data, tech and creativity. We believe the best ideas emerge where intelligence and creativity unite, where insight sparks imagination, and where innovation turns possibility into progress. We are explorers of new frontiers, shaping bold strategies that move people, brands, and businesses forward. Individually and together, our specialist teams provide the vision, data, and confidence brands and organizations need to make braver, more impactful decisions.

At Conversion, we’re a team of global CRO experts who help brands optimize their digital ecosystems, websites, platforms, and customer experiences to drive real, measurable growth. We intend to prove that evidence-based decisions get the best results, and our people and unique culture are the fuel. As a certified Great Place to Work®, we support each other fully, without ego or drama, and stay focused on what’s best for our clients and each other. We’re proud to be an inclusive company where people can bring their whole selves to work. Our values—GRIT, REAL, MAVERICK, CURIOSITY, and INTEGRITY—are at the core of everything we do. Here, you’ll work with talented, passionate people who challenge you to do your best every day.

If this sounds like an adventure you’d like to be part of- then keep reading and apply below!

The Role As a UX Researcher, you will work with our UX Research and Experimentation Consultant teams to generate and analyze qualitative and quantitative research to uncover insights for our clients. You will apply your extensive experience in running research studies to explore the behavioral psychology and usability of digital and omnichannel experiences.

Responsibilities

• Plan and run qualitative and quantitative research studies for our clients. This can include in-person and remote interviews, diary studies, usability tests, secondary research, competitor analysis, surveys, journey mapping, personas and others using Conversion's proprietary methodologies.
• Process, analyze, and summarize research findings, drawing out the key insights and considering the broader client context when doing so .
• Create materials for key stakeholders summarizing key findings.
• Confidently present research and findings.
• Collaborate with Conversion’s Experimentation Consultants and Designers to identify opportunities to leverage user research insights.

Requirements The ideal candidate has the following qualifications, but we encourage you to apply even if you feel you do not meet 100% of the requirements below.

• 3+ years of post-secondary education
• 1+ years of hands-on experience working in a research setting, ideally with experience designing, conducting and analyzing qualitative studies
• 1+ years working with clients/stakeholders, forming good relationships and communicating in a professional and proactive manner.
• Top-notch written and oral communication skills. You’ll not only need to communicate complex subjects in a way that’s easy to understand with the rest of the team but will also need to work closely with clients. You will deliver compelling presentations to small and large groups of clients and prospects.
• Proven ability to understand business contexts, scope and design research methodologies, execute on research, analyze findings, and present findings and recommendations.
• Excellent analytical and problem-solving skills, and the ability to quickly develop recommendations based on qualitative and quantitative evidence.
• Exceptional project and organization management skills to coordinate research efforts across multiple projects.
• Passion, energy and enthusiasm to drive results with a team-oriented approach; must be self-motivated, proactive, and flexible.
• Experience with research tools such as usertesting.com, dscout, qualtrics, etc.
• Experience with online collaboration tools like Asana, Google Docs, Google Analytics, SPSS, Excel, and Powerpoint.

GAIN is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. We believe that diversity and inclusivity make our teams better, so it is our priority to create an equitable and inclusive workplace where our goals, initiatives, and commitments to action are shaped and strengthened by our team’s voices. Putting People First, one of our core values, means we never lose sight of humanity, care, and impact.

Pay range

• The typical hiring range for this role is $35- $42 hourly

Disclaimer: we never request any form of payment or fees from candidates at any stage of the recruitment process. If you are contacted by anyone claiming to represent our company and asking for money or personal financial details, please report it immediately to people@thisisgain.com. All genuine communication will come from official company channels. Compensation $35.00 - $42.00 per hour