Top Benefits
About the role
Job Description
Join Our Purpose - Feeding the Future
Nutreco is a member of the SHV family, and we are committed to 'Feeding the Future' through sustainable and innovative practices. Nutreco has two business lines: Skretting is a leading global provider of innovative aquafeed solutions, revolutionizing aquaculture for a sustainable future.
Trouw Nutrition specializes in animal nutrition and is committed to advancing livestock health and productivity through cutting-edge solutions.
Skretting St. Andrews is looking for "Inside Sales Associates" to handles advisory and commercial customer requests, both reactively and proactively to ensure customer satisfaction
About the role: Inside Sales Associates ensures adequate and reliable customer administration, in order to contribute to customer satisfaction, activities include accepting and processing of incoming orders, answering questions, solving problems and customer complaints on orders, so that the customer satisfaction and continuity of the relationship are guaranteed
Responsibilities:
- Understand the product portfolio, the number of different products / formulations and the geographical scope and the complexity of the role of Customer Service Representative.
- Sales and Sales Support: Supports and initiates follow-up actions by contacting customers (first and second line) and inform them about products in order to contribute to the realization of effective customer communication.
- Answers questions about product assortment and applications, production based on standard product, quoting prices and delivery times
- Contract renewals regarding price, specifications and delivery within defined parameters and standards set order to continue the relationships with customers meeting volume, quality and price requirements
- Order processing and data management: Handles incoming orders, in order to realize a timely and proper delivery of orders to customers data into automated system for further order processing, tracking of orders being processed, identifying (potential) problems
- Updates product data in the relevant systems, giving an up-to-date insight in products, prices and other relevant information
Skills and Expertise
Qualifications:
- Experience as customer service associate
- Relevant post-secondary education in business, agriculture, animal science, or related fields
- 3–6+ years of customer-facing experience, ideally in manufacturing, production, agribusiness, or feed industry environments
- Familiarity with CRM systems, ERP platforms, and Microsoft Office Suite (Excel, Outlook, Word)
Expectation from the Role:
- Ability to work in regular shift on-site all 5 days a week
- Customer relationship management: Manages records, handles all customer requests and orders
- Effectively manage and timely deal with all customer encounters
- Strong verbal and written skills to handle inquiries, complaints, and product explanations
- Collaborating across departments like Operations, Supply Chain, and Marketing
Why you Will Love Working with Us
Global Benefits:
- Be part of our sustainable mission with opportunities to grow within Nutreco, Skretting, Trouw Nutrition and the broader SHV group
- Embrace our culture of diversity and inclusion, where we respect and value everyone
Local Benefits:
- Robust pension plan
- Competitive health benefits - Medical/Dental/Vision
- Short-term/Long-term Disability and Mental Health Service
- 10 vacation days to start (tiered)
- Annual bonus – 10%
Next Steps:
We value a seamless candidate experience and will review your application within five (5) business days. We appreciate your interest in joining our mission to innovate and sustainably shape the future of food production. We thank you for choosing a career with us and sharing your ambition to “Feed the Future!
Final candidates who are being considered for the position will be required to undergo a criminal background check.
Please note that candidates applying for Canadian job openings must be authorized to work in Canada without sponsorship.
We are committed to employment equity, and we encourage applications from qualified individuals, including women, Indigenous peoples, persons with disabilities and members of visible minorities.
Our corporate values FEED your career: Passion | Inclusivity | Integrity | Trust | Curiosity. These values are engrained into our core and shape everything we do.
#SKCA
About Nutreco
Nutreco is a global leader in animal nutrition and aquafeed. Our advanced nutritional solutions are at the origin of food for millions of consumers worldwide.
Quality, innovation and sustainability are guiding principles, embedded in the Nutreco culture from research and raw material procurement to products and services for livestock farming and aquaculture.
Experience across 100 years brings Nutreco a rich heritage of knowledge and experience for building its future. Nutreco employs approximately 11,000 people in 35 countries, with sales in over 90 countries.
Top Benefits
About the role
Job Description
Join Our Purpose - Feeding the Future
Nutreco is a member of the SHV family, and we are committed to 'Feeding the Future' through sustainable and innovative practices. Nutreco has two business lines: Skretting is a leading global provider of innovative aquafeed solutions, revolutionizing aquaculture for a sustainable future.
Trouw Nutrition specializes in animal nutrition and is committed to advancing livestock health and productivity through cutting-edge solutions.
Skretting St. Andrews is looking for "Inside Sales Associates" to handles advisory and commercial customer requests, both reactively and proactively to ensure customer satisfaction
About the role: Inside Sales Associates ensures adequate and reliable customer administration, in order to contribute to customer satisfaction, activities include accepting and processing of incoming orders, answering questions, solving problems and customer complaints on orders, so that the customer satisfaction and continuity of the relationship are guaranteed
Responsibilities:
- Understand the product portfolio, the number of different products / formulations and the geographical scope and the complexity of the role of Customer Service Representative.
- Sales and Sales Support: Supports and initiates follow-up actions by contacting customers (first and second line) and inform them about products in order to contribute to the realization of effective customer communication.
- Answers questions about product assortment and applications, production based on standard product, quoting prices and delivery times
- Contract renewals regarding price, specifications and delivery within defined parameters and standards set order to continue the relationships with customers meeting volume, quality and price requirements
- Order processing and data management: Handles incoming orders, in order to realize a timely and proper delivery of orders to customers data into automated system for further order processing, tracking of orders being processed, identifying (potential) problems
- Updates product data in the relevant systems, giving an up-to-date insight in products, prices and other relevant information
Skills and Expertise
Qualifications:
- Experience as customer service associate
- Relevant post-secondary education in business, agriculture, animal science, or related fields
- 3–6+ years of customer-facing experience, ideally in manufacturing, production, agribusiness, or feed industry environments
- Familiarity with CRM systems, ERP platforms, and Microsoft Office Suite (Excel, Outlook, Word)
Expectation from the Role:
- Ability to work in regular shift on-site all 5 days a week
- Customer relationship management: Manages records, handles all customer requests and orders
- Effectively manage and timely deal with all customer encounters
- Strong verbal and written skills to handle inquiries, complaints, and product explanations
- Collaborating across departments like Operations, Supply Chain, and Marketing
Why you Will Love Working with Us
Global Benefits:
- Be part of our sustainable mission with opportunities to grow within Nutreco, Skretting, Trouw Nutrition and the broader SHV group
- Embrace our culture of diversity and inclusion, where we respect and value everyone
Local Benefits:
- Robust pension plan
- Competitive health benefits - Medical/Dental/Vision
- Short-term/Long-term Disability and Mental Health Service
- 10 vacation days to start (tiered)
- Annual bonus – 10%
Next Steps:
We value a seamless candidate experience and will review your application within five (5) business days. We appreciate your interest in joining our mission to innovate and sustainably shape the future of food production. We thank you for choosing a career with us and sharing your ambition to “Feed the Future!
Final candidates who are being considered for the position will be required to undergo a criminal background check.
Please note that candidates applying for Canadian job openings must be authorized to work in Canada without sponsorship.
We are committed to employment equity, and we encourage applications from qualified individuals, including women, Indigenous peoples, persons with disabilities and members of visible minorities.
Our corporate values FEED your career: Passion | Inclusivity | Integrity | Trust | Curiosity. These values are engrained into our core and shape everything we do.
#SKCA
About Nutreco
Nutreco is a global leader in animal nutrition and aquafeed. Our advanced nutritional solutions are at the origin of food for millions of consumers worldwide.
Quality, innovation and sustainability are guiding principles, embedded in the Nutreco culture from research and raw material procurement to products and services for livestock farming and aquaculture.
Experience across 100 years brings Nutreco a rich heritage of knowledge and experience for building its future. Nutreco employs approximately 11,000 people in 35 countries, with sales in over 90 countries.