Service Coordinator

Department: Administration and Procurement

Reports to: CEO

Job Type: Part-time (12–20 hours/week)

Schedule: Flexible, within Monday–Friday 9am–5pm business hours.

Location: In-person role at our Burnaby, BC office; candidates must be available to work on-site during regular business hours

Pay: $21-$25 per hour

About Netdigix Systems:

Netdigix Systems Inc., based in Burnaby, BC, has been a trusted provider of IT solutions since 1999. Specializing in Managed IT Services, Cloud Hosting, and IT Project Consulting, we cater to small and medium-sized businesses across Metro Vancouver. Our services include proactive IT support, cybersecurity, network design, and cloud solutions, all backed by a commitment to reliability and customer satisfaction.

Why Join Us?

• Work with a supportive team in a collaborative environment.

• Gain hands-on experience in IT services, cloud solutions, and client support.

• Grow your skills and advance your career in a fast-paced, client-focused company.

About The Role:

The Service Coordinator is a key member of our team, dedicated to ensuring efficient service delivery and positive client experience. In this role, you will manage service requests and tickets, coordinate schedules with clients, technical staff, and vendors, and monitor progress to ensure SLAs are consistently met. You will act as a liaison between clients and the service team, providing timely updates, resolving issues, and maintaining strong relationships. Working closely with the Service Manager, you will contribute to service reporting, process improvements, and quality assurance initiatives. This role offers an excellent opportunity to build expertise in service delivery operations while developing strong organizational, communication, and problem-solving skills essential for career growth within our company.

Service Coordinator Core Responsibilities

• Manage service requests and tickets, ensuring timely and effective IT service delivery.

• Schedule and coordinate service delivery with clients, technical staff, and vendors, ensuring SLA compliance and seamless communication.

• Serve as the primary liaison between clients, staff, and vendors, providing updates, resolving issues, and maintaining strong relationships.

• Generate and maintain service reports, tracking SLA adherence, performance trends, and opportunities for improvement

• Collaborate with the Service Manager and team to implement strategies that enhance service quality, efficiency, and client satisfaction.

• Identify opportunities for process improvements and enhanced client experience.

• Ensure compliance with service delivery policies, procedures, and guidelines.

• Provide training and support to clients on service tools and systems.

• Monitor and manage service delivery costs within budget.

• Participate in quality assurance initiatives and drive service improvements

• Demonstrate professionalism, a client-first mindset, strong organizational skills, and effective communication in all aspects of service delivery.

Attributes, Characteristics, and Responsibilities

• Strong organizational skills and attention to detail

• High level of accountability and follow-through

• Collaborative and team-oriented approach

• Proactive problem-solving mindset

• Willingness to learn and adapt to company processes, tools, and systems.

Credentials and Experience:

• Strong verbal and written communication skills, with the ability to engage clients and colleagues clearly and professionally.

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and comfort with learning new software tools and systems.

• Familiarity with Professional Services Automation (PSA) systems or similar platforms is an asset.

• Demonstrated ability to stay organized, manage multiple priorities, and maintain attention to detail in a fast-paced environment.

• Collaborative team player who enjoys supporting others, sharing information, and contributing to team goals.

• Proven problem-solving skills, with a client-first mindset and the ability to handle tasks of varying complexity.

• Minimum 1 year of prior experience in a client service, customer support, or administrative role.

Our Commitment

At Netdigix Systems, we prioritize your growth, well-being, and work-life balance. Part-time employees who maintain a consistent 20-hour work week become eligible for Sun Life medical and health benefits after completing three months of service. We provide opportunities for continuous learning and skill development in a collaborative and innovative environment. We value diversity and inclusion, fostering a workforce that reflects our community and ensuring fairness in every aspect of hiring, support, and professional growth.

Join Netdigix Systems and be part of a workplace where your contributions are valued, your career is supported, and innovation drives excellence.