Who you are

• This role requires a deep understanding of PEO operations, strong project management, and a commitment to exceptional customer experience
• 2+ years of experience in implementation, onboarding, or customer success within a fast-paced SaaS or HR/PEO environment
• Demonstrated project management skills with the ability to manage multiple concurrent client timelines
• Clear, empathetic communication skills with a focus on proactive client guidance
• Strong cross-functional collaboration abilities, particularly with Sales, Product, and Operation
• 1+ years of experience working directly with PEOs or in a customer-facing HR, payroll, or benefits role
• Familiarity with co-employment structures, payroll tax obligations, and benefits administration

What the job involves

• This role offers the opportunity to be an early and critical part of building Remote’s PEO business, shaping client onboarding practices, and collaborating with a passionate, high-performing global team
• You’ll gain exposure to complex HR, payroll, and compliance environments across multiple states and industries, with continuous opportunities for growth and learning in a fast-moving, scaling environment
• You'll help simplify complex People processes and empower modern businesses to expand and thrive—ultimately helping define the future of work
• Most importantly, you'll have the chance to make a meaningful impact in the HR tech industry and contribute to Remote’s success as the leading HR platform for global businesses
• Implementation is a key differentiator for Remote’s PEO offering
• As a PEO Implementation Specialist, you will guide clients through a seamless transition into Remote's co-employment model
• You’ll serve as the main point of contact during onboarding, ensuring each client’s payroll, benefits, tax, and HR needs are met through customized implementation plans
• Partner directly with new PEO clients to develop tailored implementation plans across payroll setup, benefits enrollment, state tax registrations, and HR compliance onboarding
• Own the end-to-end onboarding process, aligning with clients on key milestones, timelines, and success criteria
• Guide clients through Remote’s PEO platform, ensuring adoption of co-employment processes and understanding of available tools and services
• Collaborate cross-functionally with Sales, Legal, Product, and Support to ensure smooth hand-offs and resolution of client-specific requirements
• Provide client feedback to internal teams to improve onboarding workflows, surface product gaps, and enhance platform capabilities
• Contribute to the evolution of PEO implementation best practices, tooling, and documentation as we scale
• You'll report to: Senior Manager, Operations (PEO)
• Team: Global Payroll Implementations
• Start date: As soon as possible

The application process

• Please fill out the form and upload your CV with a PDF format
• We kindly ask you to submit your application and CV in English, as this is the standardised language we use here at Remote
• If you don’t have an up to date CV but you are still interested in talking to us, please feel free to add a copy of your LinkedIn profile instead
• Please note we accept applications on an ongoing basis
• Interview with recruiter
• Interview with Director of Global Payroll Experience
• Interview with Staff Product Manager
• Interview with Hiring Manager
• Bar Raiser Interview
• Prior employment verification check

Benefits

• Unlimited personal time off
• Paid parental leave
• Co-working allowance
• Flexible working hours
• Learning budget
• Mental health support
• Company stock options
• Home office setup
• Celebratory allowances
• Branded swag
• Other country-specific benefits