About the role
About QuadReal Self Storage Management
QuadReal Self Storage Management is proudly owned and operated by QuadReal Property Group, a global real estate investment, development and operating company headquartered in Vancouver, British Columbia. With locations across Calgary and Greater Vancouver, and operating under the Maple Leaf Self Storage banner, we offer accessible, customized, and safe and secure storage solutions for a variety of storage and moving needs. Focused on exceptional service, QuadReal Self Storage Management LP is committed to delivering value to its customers.
About QuadReal Property Group
QuadReal Property Group is a global real estate investment, development and operating company headquartered in Vancouver, British Columbia. Its assets under management are $98.5 billion. From its foundation in Canada as a full-service real estate operating company, QuadReal has expanded its capabilities globally for investments in equity and debt in both the public and private markets. QuadReal invests directly through operating platforms in which it holds an ownership interest and via programmatic partnerships.
QuadReal seeks to deliver strong investment returns while creating sustainable environments that bring value to the people and communities it serves. Now and for generations to come.
QuadReal: Excellence lives here.
Maple Leaf Self Storage has been serving Canadian families and businesses for over 40 years. As a leading national self storage developer, owner, and real estate manager, we proudly support over 16,000 tenants across our stores. Through our continued growth and recent expansion in Ontario, we are looking for aPart-Time Customer Service Representativeto join our team in Etobicoke.
QuadReal Property Group recently acquired Self Stor. During the transition period, certain locations will continue operating under the Self Stor brand while transitioning to Maple Leaf Self Storage. OurCustomer Service Representativesplay a key role in creating a positive experience for our clients by helping them find the best storage solutions for their needs. If you enjoy working with people, solving problems, and being part of a small, collaborative team, this may be the role for you.
What You’ll Do
- Provide outstanding customer service in person, over the phone, and by email.
- Assist clients in selecting appropriate storage solutions and unit sizes.
- Conduct facility tours and complete rental agreements.
- Follow up on inquiries, confirm reservations, and update the client database.
- Collect rental payments and post transactions accurately.
- Follow up on outstanding accounts and assist with collections communication when required.
- Promote and sell retail merchandise such as boxes, locks, and moving supplies.
- Perform daily administrative tasks and maintain accurate records.
- Open and close the office during weekend shifts.
- Maintain property appearance by cleaning spaces, sweeping, organizing moving carts, and removing debris.
- Assist with general property upkeep including light outdoor maintenance (e.g., shoveling snow and salting walkways during winter months).
What We’re Looking For
- High school diploma or equivalent; post-secondary education is an asset.
- Previous experience in customer service, retail, or sales.
- Strong interpersonal and communication skills with a professional telephone manner.
- Basic computer proficiency and ability to learn web-based software systems.
- A self-starter who enjoys working independently and as part of a team.
- Ability to work the required weekend schedule.
Schedule
This is a part-time weekend position with the following regular schedule:
-**Saturday:**9:00 AM – 5:00 PM -**Sunday:**11:00 AM – 4:00 PM
Additional hours may be available from time to time based on operational needs.
Employment Details
-**Job Type:**Part-Time, Permanent -**Location:**Etobicoke, ON -**Compensation:**Starting from $20.00 per hour
#LI-TT1
The actual salary offered will take into consideration a wide array of factors including, but not limited to, the individual’s skill, experience, education and training, the market compensation of the role, and the consideration to internal equity.
We value diverse experiences and perspectives. Even if your skills don’t align 100% with the listed qualifications or salary range, we encourage you to apply – you may be a great fit for this role or others in our community. Applicants may also be considered for alternative positions within the organization where their qualifications and experience align more closely with available opportunities.
We use artificial intelligence (AI) technology — alongside human review — to assist in screening and assessing applicants for this position. Our recruitment team remains involved in all decisions.
Note to Recruiters: QuadReal and Parkbridge do not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to QuadReal, directly or indirectly, will be considered QuadReal property. QuadReal will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for engaged services to submit resumes.
QuadReal Property Group will provide reasonable accommodation at any time throughout the hiring process for applicants with disabilities or for those needing job postings in an alternate format. If you require accommodation, please advise the Talent Acquisition team member you are working with and include the following: Job posting #, your name and your preferred method of contact.
Not the right fit? Search for Customer Service Representative jobs in Etobicoke, ON
About QuadReal
Headquartered in Vancouver, Canada, QuadReal Property Group is a global real estate investment, operating and development company. QuadReal manages the real estate and mortgage programs of British Columbia Investment Management Corporation (BCI), one of Canada’s largest asset managers with a $153.4 billion portfolio.
QuadReal manages a $37.6 billion portfolio spanning 23 Global Cities across 17 countries. The company seeks to deliver strong investment returns while creating sustainable environments that bring value to the people and communities it serves. Now and for generations to come.
QuadReal: Excellence lives here.
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About the role
About QuadReal Self Storage Management
QuadReal Self Storage Management is proudly owned and operated by QuadReal Property Group, a global real estate investment, development and operating company headquartered in Vancouver, British Columbia. With locations across Calgary and Greater Vancouver, and operating under the Maple Leaf Self Storage banner, we offer accessible, customized, and safe and secure storage solutions for a variety of storage and moving needs. Focused on exceptional service, QuadReal Self Storage Management LP is committed to delivering value to its customers.
About QuadReal Property Group
QuadReal Property Group is a global real estate investment, development and operating company headquartered in Vancouver, British Columbia. Its assets under management are $98.5 billion. From its foundation in Canada as a full-service real estate operating company, QuadReal has expanded its capabilities globally for investments in equity and debt in both the public and private markets. QuadReal invests directly through operating platforms in which it holds an ownership interest and via programmatic partnerships.
QuadReal seeks to deliver strong investment returns while creating sustainable environments that bring value to the people and communities it serves. Now and for generations to come.
QuadReal: Excellence lives here.
Maple Leaf Self Storage has been serving Canadian families and businesses for over 40 years. As a leading national self storage developer, owner, and real estate manager, we proudly support over 16,000 tenants across our stores. Through our continued growth and recent expansion in Ontario, we are looking for aPart-Time Customer Service Representativeto join our team in Etobicoke.
QuadReal Property Group recently acquired Self Stor. During the transition period, certain locations will continue operating under the Self Stor brand while transitioning to Maple Leaf Self Storage. OurCustomer Service Representativesplay a key role in creating a positive experience for our clients by helping them find the best storage solutions for their needs. If you enjoy working with people, solving problems, and being part of a small, collaborative team, this may be the role for you.
What You’ll Do
- Provide outstanding customer service in person, over the phone, and by email.
- Assist clients in selecting appropriate storage solutions and unit sizes.
- Conduct facility tours and complete rental agreements.
- Follow up on inquiries, confirm reservations, and update the client database.
- Collect rental payments and post transactions accurately.
- Follow up on outstanding accounts and assist with collections communication when required.
- Promote and sell retail merchandise such as boxes, locks, and moving supplies.
- Perform daily administrative tasks and maintain accurate records.
- Open and close the office during weekend shifts.
- Maintain property appearance by cleaning spaces, sweeping, organizing moving carts, and removing debris.
- Assist with general property upkeep including light outdoor maintenance (e.g., shoveling snow and salting walkways during winter months).
What We’re Looking For
- High school diploma or equivalent; post-secondary education is an asset.
- Previous experience in customer service, retail, or sales.
- Strong interpersonal and communication skills with a professional telephone manner.
- Basic computer proficiency and ability to learn web-based software systems.
- A self-starter who enjoys working independently and as part of a team.
- Ability to work the required weekend schedule.
Schedule
This is a part-time weekend position with the following regular schedule:
-**Saturday:**9:00 AM – 5:00 PM -**Sunday:**11:00 AM – 4:00 PM
Additional hours may be available from time to time based on operational needs.
Employment Details
-**Job Type:**Part-Time, Permanent -**Location:**Etobicoke, ON -**Compensation:**Starting from $20.00 per hour
#LI-TT1
The actual salary offered will take into consideration a wide array of factors including, but not limited to, the individual’s skill, experience, education and training, the market compensation of the role, and the consideration to internal equity.
We value diverse experiences and perspectives. Even if your skills don’t align 100% with the listed qualifications or salary range, we encourage you to apply – you may be a great fit for this role or others in our community. Applicants may also be considered for alternative positions within the organization where their qualifications and experience align more closely with available opportunities.
We use artificial intelligence (AI) technology — alongside human review — to assist in screening and assessing applicants for this position. Our recruitment team remains involved in all decisions.
Note to Recruiters: QuadReal and Parkbridge do not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to QuadReal, directly or indirectly, will be considered QuadReal property. QuadReal will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for engaged services to submit resumes.
QuadReal Property Group will provide reasonable accommodation at any time throughout the hiring process for applicants with disabilities or for those needing job postings in an alternate format. If you require accommodation, please advise the Talent Acquisition team member you are working with and include the following: Job posting #, your name and your preferred method of contact.
Not the right fit? Search for Customer Service Representative jobs in Etobicoke, ON
About QuadReal
Headquartered in Vancouver, Canada, QuadReal Property Group is a global real estate investment, operating and development company. QuadReal manages the real estate and mortgage programs of British Columbia Investment Management Corporation (BCI), one of Canada’s largest asset managers with a $153.4 billion portfolio.
QuadReal manages a $37.6 billion portfolio spanning 23 Global Cities across 17 countries. The company seeks to deliver strong investment returns while creating sustainable environments that bring value to the people and communities it serves. Now and for generations to come.
QuadReal: Excellence lives here.