If you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, join The City of Calgary. City employees deliver the services, run the programs and operate the facilities which make a difference in our community. We support work-life balance, promote physical and psychological safety, and offer competitive wages, pensions, and benefits. Together we make Calgary a great place to make a living, a great place to make a life.

The City is committed to fostering a respectful, inclusive and equitable workplace which is representative of the community we serve. We welcome those who have demonstrated a commitment to upholding the values of equity, diversity, inclusion, anti-racism and reconciliation. Applications are encouraged from members of groups that are historically disadvantaged and underrepresented. Accommodations are available during the hiring process, upon request.

As a Senior Planning Services Technician, you will act as a significant front-line resource, by providing technical advice and planning guidance to internal and external customers. Primary duties include:

• Provide technical interpretations of the Land Use Bylaw, regulations (for example: the Municipal Government Act, Airport Regulations), and other related guidelines.
• Review, analyze, and render a decision on all applications that come into the area after intake at the front counter including, but not limited to, development permits, tenancy changes, building permits, and certificates of compliance.
• Conduct training sessions; prepare and set up training materials and create training strategies in coordination with other Senior Planning Services Technicians.
• Perform and manage bylaw checks.
• Conduct land use recommendation analyses.
• Coordinate with management and other Senior Planning Services Technicians regularly to ensure work areas are operating efficiently, including workload distribution, relief, staff distribution, timelines, and ensuring performance standards are met.
• Create and implement process improvements for a variety of permits.
• Ensure information pamphlets and document templates are continually brought up to date and checked for accuracy and are used appropriately by internal and external customers.

Qualifications

• A completed 2 year technical diploma in Urban Planning, Architecture or related field and at least 3 years of related experience, including 1 year of customer service experience working with the public.
• Experience interpreting Calgary's Land Use bylaw.
• The ability to interpret architectural, engineering and survey drawings.
• Intermediate proficiency with Microsoft Office (Outlook, Word and Excel) is an asset.
• You demonstrate initiative, good judgment, and sound decision making skills.
• Success in this role requires the following competencies: the ability to maintain high attention to detail and accuracy when handling an increased workload with changing priorities; strong customer focus, negotiation and conflict resolution skills; the ability to work independently and in a team environment and effective multi-tasking skills to meet tight deadlines.

Pre-employment Requirements

• Applicants will be tested for appropriate skills.
• Successful applicants must provide proof of qualifications.

Workstyle: This position may be eligible to work from home for at least part of the time as one of several flexible work options available to City employees. These arrangements depend on the operational requirements of the role, employee suitability, and are subject to change based on operational needs and corporate direction.

Union: CUPE Local 38

Business Unit: Development, Business and Building Services

Position Type: 6 Permanent and 3 Temporary (up to 12 months)

Location: 800 Macleod Trail SE

Compensation: Pay Grade 10 $42.62 - 56.97 per hour

Days of Work: This position typically works a 5 day

work week, with 1 day off in each 3 week cycle.

Hours of work: Standard 35 hour work week

Audience: Internal/External

Apply By: September 12, 2025

Job ID #: 312537