Who We Are

Sky Development Group is a trend-setting developer that has made a mark on Toronto’s landscape through groundbreaking design. We are a real estate development, management, and owner Company. We stand for service excellence, and it’s our mission to create retail communities across Canada. Sky Development is dedicated bringing the best retail experience to our community; our priority is to provide the best possible service to our clients. Our retail outlets include top notch service amenities provided to our clients to get all their needs covered.

At Sky Development Group, we are place with unlimited opportunities to learn and grow while unleashing your highest potential each day. You'll be part of a “people and customer first” culture; a workplace that is fun, fast paced, collaborative, diverse and inclusive. We provide a productive work environment, where every perspective is valued. Sky Development also takes a holistic approach for providing great benefits and rewarding employees.

Who You Are

The ideal candidate is proactive, agile, and business savvy individual who is committed to getting better everyday. You are a passionate influencer with strong communication skills, who is open to giving and receiving feedback. You are customer-centric with an ability to act as a mentor amongst your peers. Of course, you also deliver consistent results by aligning yourself with Sky Development Group’s values.

The Role

A Tenant Relations Coordinator is a key role responsible for managing and enhancing the relationships between property management and tenants. This position involves addressing tenant concerns, coordinating communication, and ensuring a positive and collaborative living or working environment. The Tenant Relations Coordinator plays a crucial role in promoting tenant satisfaction, resolving issues, and contributing to the overall success of the property.

Duties and Responsibilities

Property Operations

• Manage rent collection and cash security; follow up on late payments and attend legal or collection proceedings when required.
• Communicate directly with tenants, represent landlord interests, and provide feedback and recommendations to management.
• Coordinate cleaning, snow removal, garbage collection, and ensure compliance with local by-laws.
• Apply organizational policies and ensure adherence to departmental procedures.
• Coordinate schedule changes with the Property Manager to maintain service continuity.
• Train employees on organizational procedures, rules, and regulations.
• Prepare departmental activity reports as required by the Property Manager.
• Maintain and update contact lists for tenants and contractors.
• File and organize all soft and hard copies of lease agreements.
• Prepare RFQs, RFPs, and tender packages for vendor procurement.
• Create purchase orders (POs), obtain Director/CFO approvals, and coordinate vendor quotes
• Request weekly PO approval through emails to the Director of Property Management.
• Obtain and verify invoices, secure Director approval, and forward to accounting for payment processing every Monday.
• Copy and send rent cheques to the accountant via FedEx on the 1st and 15th of each month.
• Receive, record, and save rent cheques in shared drive spreadsheets.

Contract & Compliance Management

• Ensure all contracts are signed by the Director and vendor signing authority; save and file in shared drive.
• Source vendors and collect WSIB and COI documents to ensure compliance with insurance requirements; maintain updated records and spreadsheets.
• Obtain tenant Suppression System certificates; save and track updates in shared drive and spreadsheets.
• Schedule and manage community room bookings, including contract execution, COI collection, payment processing, and calendar updates.

Tenant Communication & Event Coordination

• Draft and distribute tenant memos regarding maintenance and special events; obtain Director approval prior to distribution.
• Hand-deliver notices to tenants without email access.
• Schedule Fire Warden Training and coordinate tenant participation during drills.
• Organize and coordinate mall events.
• Deliver seasonal gifts (e.g. poinsettias, Valentine roses) to tenants

Health & Safety

• Serve as third emergency backup in the absence of security and management.
• Assist with posting emergency signage during incidents such as floods or fires.

Other Duties

Administrative & Office Support

• Answer office telephone, take messages, assist with inquiries, and direct calls appropriately.
• Sort and redirect daily incoming mail from Canada Post.
• Laminate notices, purchase office supplies, and maintain photocopier functionality.
• Organize files for shredding and schedule pickups; lift and move boxes up to 20 lbs as needed.
• Tidy and maintain the office kitchen on a weekly basis
• Manage boardroom bookings and logistics.
• Promote current and upcoming events at Bayfield Mall via digital and physical channels.
• Assist walk-in leasing inquiries and support Property/Leasing Managers with showings when needed.
• Add contractor service calls, annual service events, and key reminders to team calendars

Social Media & Marketing

• Manage Bayfield Mall’s Instagram account, including posting stories and reels of current events.
• Promote tenant businesses and mall events to attract customer engagement.
• Ensure accurate and timely updates of tenant listings and event promotions on social media platforms.

Contractor & Vendor Management

• Source, negotiate, and manage relationships with contractors, vendors, and service providers.
• Oversee contractor performance to ensure quality, compliance, and timely service delivery.
• Assist with procurement of equipment, tools, and supplies

Maintenance Planning & Coordination

• Develop and implement preventive maintenance programs for all store locations and owned properties.
• Schedule and prioritize work orders to minimize operational disruptions.
• Monitor open work orders and ensure timely task completion.
• Coordinate emergency repairs

Finance

• Collect all rents due promptly and efficiently to maintain cash flow.
• Purchase services and supplies strictly in accordance with company policies and procedures

Customer Service

• Communicate with clients and their designated representatives in a timely and professional manner.
• Maintain internal communication to ensure staff are informed of managerial initiatives and portfolio operations.
• Perform additional duties as assigned to support departmental and organizational goals.

Core Competencies

• Communication: Strong verbal and written communication skills for clear, effective collaboration.
• Adaptability: Ability to adjust quickly to changing circumstances and adopt new technologies or methods.
• Problem Solving: Skilled in identifying challenges and developing practical, effective solutions.
• Time Management: Capable of managing tasks efficiently to meet deadlines and objectives.
• Teamwork: Collaborative mindset that values diverse perspectives and contributes to team success.
• Technical Proficiency: Competent in tools, software, and equipment relevant to property management.
• Critical Thinking: Ability to evaluate information and make informed, logical decisions.
• Self-Motivation: Proactive approach to personal and professional development.
• Emotional Intelligence: Skilled in managing emotions and building positive workplace relationships.
• Ethical and Professional Behavior: Demonstrates integrity, honesty, and professionalism in all interactions.

Education, Experience & Requirements

• Bachelor’s degree in business, real estate, property management, hospitality, communication, or a related field (preferred but not mandatory).
• 2-3 years of relevant experience in property management, real estate, or a related field.
• Strong communication and interpersonal skills.
• Proven conflict resolution and problem-solving abilities.
• Knowledge of property management principles and tenant-landlord regulations.
• Customer service-oriented mindset focused on tenant satisfaction.
• Detail-oriented and organized, with the ability to manage multiple tasks simultaneously.
• Familiarity with property management software and technology as asset.
• Proficiency in Microsoft Office, especially Word and Excel.
• Strong desire to work with people and maintain a customer-focused approach in a fast-paced, dynamic environment.
• Excellent problem-solving skills and ability to prioritize tasks based on organizational goals.
• Ability to multi-task, delegate effectively, and take responsibility for decisions and outcomes.
• Proven leadership skills with the ability to stay positive and motivate others in challenging situations.
• Diplomatic and fair when dealing with clients, with sound judgment based on facts.
• Adaptable, organized, and capable of handling diverse problems as they arise.
• Eager to take on challenges and navigate varied scenarios daily.
• Strategic thinker with awareness of how decisions impact the broader organization.
• Self-directed and able to work independently with minimal supervision.
• Excellent listening skills and a commitment to treating others fairly and consistently

Physical Requirements and work environment:

• Flexibility to work outside regular business hours, especially during emergencies or to accommodate tenant schedules.
• The ability to move around the property, including walking, standing, and climbing stairs.
• Conducting property inspections and addressing tenant concerns may require physical mobility.

Sky Development Group is an equal opportunity employer and is committed to fostering an inclusive and accessible environment, where all Team Members and customers feel valued, respected, and supported. We thank you for your interest in employment opportunities at Sky Development Group. Please note, only the candidates who are selected for an interview will be contacted. Sky Development Group welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.