Executive Host Online Casino
About the role
BettingJobs is working with a well-established iGaming group seeking to expand its team with experienced Executive Host for the Toronto operation.
This is a hybrid role and only suitable for those located in the GTA
. The Executive Host owns the most sensitive and commercially important relationships in the VIP program. This role is for a polished, loyalty-driven, high-judgment operator who can deliver red-carpet service while protecting the business, the player, and the bran
d. What You Will DoManage a capped portfolio of approximately 100 ultra-high-value players, each with documented preferences, reinvestment strategy, communication cadence, and risk profi le.Create individualized retention plans for top players, including premium offers, high-touch service moments, gifts, hospitality, travel/event invitations, and executive-level service recove ry.Serve as the senior escalation point for urgent top-player matters including large withdrawals, payment friction, complaints, account concerns, and sensitive responsible-gaming issu es.Partner with the VIP Promotions and Events Coordinator and Head of VIP Hosting to plan invite-only experiences, premium gifting moments, and hosted events for the top player segme nt.Defend share of wallet through service quality, speed, personalization, and competitor awareness rather than indiscriminate bonus spe nd.Mentor VIP Hosts on communication quality, high-value player expectations, reinvestment logic, and escalation judgme nt.Maintain accurate CRM records and ensure every meaningful interaction, offer, issue, and handover is document
ed. What You B ring5+ years in VIP hosting, casino host work, or iGaming player developm ent.Proven experience managing high-value or high-touch clients with discretion and commercial matur ity.Excellent written and verbal communication skills; able to handle demanding players without overpromis ing.Strong understanding of casino, sportsbook, payments, crypto, reinvestment, and VIP lifecycle mechanics prefer red.Experience hosting or supporting premium events, executive hospitality, travel, gifting, or sports/entertainment experien ces.Calm judgment under pressure, especially around complaints, large financial transactions, and responsible-gaming conce
rns. Schedule and Cov erageStandard working pattern should be 9am-5pm Monday-Friday from Toronto, plus on-call only for top-tier, reputational, compliance, or material-value escalat ions.Approximately 25% travel per year required for player ev
ents.
Not the right fit? Search for Executive Host Online Casino jobs in Toronto, Ontario, Canada
About BettingJobs
Originally founded in 2003, BettingJobs began life as a job board for the online betting & gaming industry. The business grew rapidly and quickly matured into the full recruitment service provider we are today. We are now a globally renowned resource for making qualified connections worldwide.
With over 20 years of experience in the market, BettingJobs now sits at the centre of the iGaming ecosystem. Our HQ remains in the Glasgow area, from which our team serves the global marketplace.
Our Management Team are industry-recognised figures and highly visible on the global conference circuit. We share our knowledge internally, providing our team of consultants with the tools to provide all our clients and candidates with the service they have come to expect since our humble beginnings in 2003.
Arrange a confidential meeting with our iGaming experts today to discuss your career plans or recruitment needs. You can reach us by emailing info@bettingjobs.com or by calling +44 (0) 1355 588 988.
Similar Jobs
Executive Host Online Casino
About the role
BettingJobs is working with a well-established iGaming group seeking to expand its team with experienced Executive Host for the Toronto operation.
This is a hybrid role and only suitable for those located in the GTA
. The Executive Host owns the most sensitive and commercially important relationships in the VIP program. This role is for a polished, loyalty-driven, high-judgment operator who can deliver red-carpet service while protecting the business, the player, and the bran
d. What You Will DoManage a capped portfolio of approximately 100 ultra-high-value players, each with documented preferences, reinvestment strategy, communication cadence, and risk profi le.Create individualized retention plans for top players, including premium offers, high-touch service moments, gifts, hospitality, travel/event invitations, and executive-level service recove ry.Serve as the senior escalation point for urgent top-player matters including large withdrawals, payment friction, complaints, account concerns, and sensitive responsible-gaming issu es.Partner with the VIP Promotions and Events Coordinator and Head of VIP Hosting to plan invite-only experiences, premium gifting moments, and hosted events for the top player segme nt.Defend share of wallet through service quality, speed, personalization, and competitor awareness rather than indiscriminate bonus spe nd.Mentor VIP Hosts on communication quality, high-value player expectations, reinvestment logic, and escalation judgme nt.Maintain accurate CRM records and ensure every meaningful interaction, offer, issue, and handover is document
ed. What You B ring5+ years in VIP hosting, casino host work, or iGaming player developm ent.Proven experience managing high-value or high-touch clients with discretion and commercial matur ity.Excellent written and verbal communication skills; able to handle demanding players without overpromis ing.Strong understanding of casino, sportsbook, payments, crypto, reinvestment, and VIP lifecycle mechanics prefer red.Experience hosting or supporting premium events, executive hospitality, travel, gifting, or sports/entertainment experien ces.Calm judgment under pressure, especially around complaints, large financial transactions, and responsible-gaming conce
rns. Schedule and Cov erageStandard working pattern should be 9am-5pm Monday-Friday from Toronto, plus on-call only for top-tier, reputational, compliance, or material-value escalat ions.Approximately 25% travel per year required for player ev
ents.
Not the right fit? Search for Executive Host Online Casino jobs in Toronto, Ontario, Canada
About BettingJobs
Originally founded in 2003, BettingJobs began life as a job board for the online betting & gaming industry. The business grew rapidly and quickly matured into the full recruitment service provider we are today. We are now a globally renowned resource for making qualified connections worldwide.
With over 20 years of experience in the market, BettingJobs now sits at the centre of the iGaming ecosystem. Our HQ remains in the Glasgow area, from which our team serves the global marketplace.
Our Management Team are industry-recognised figures and highly visible on the global conference circuit. We share our knowledge internally, providing our team of consultants with the tools to provide all our clients and candidates with the service they have come to expect since our humble beginnings in 2003.
Arrange a confidential meeting with our iGaming experts today to discuss your career plans or recruitment needs. You can reach us by emailing info@bettingjobs.com or by calling +44 (0) 1355 588 988.