Sales And Customer Service Specialist – Bilingual (English & French)
Top Benefits
About the role
Sales and Customer Service Specialist – Bilingual (English & French)
Job Description
IO Solutions is looking for bilingual candidates (English and French) who thrive on challenges and enjoy helping customers over the phone. Under the supervision of the Team Leader, the Sales and Customer Service Specialist will be responsible for providing on-the-phone quality customer service and meeting productivity targets. We offer you the opportunity to learn and develop your skills and talents in a rewarding career through our Advancement Program. Please note that this position requires working onsite from our office in Montreal, Qc, Canada.
Dynamic and challenging work environment Paid Full-time training Dynamic work environment: Join a welcoming team that fosters collaboration and growth. Stimulating incentives: Earn rewards and recognition for your hard work. Job stability: Secure a permanent position with opportunities for advancement. Multicultural team: Work alongside diverse colleagues who challenge and support you. Career advancement: Take advantage of our Advancement Program, with 95% of our management team starting as telephone representatives. Grow into roles in training, supervision, management, and various departments like IT, finance, communications, and human resources.
Responsibilities
Provide attentive, courteous and efficient customer service Provide a unique experience through the quality of your service delivery Act as an expert on our products and services Interact with customers by phone; advise and offer solutions adapted to their needs Establish a climate of trust with the client in order to promote products, services and client retention Analyze customer needs based on account and billing information Identify and capitalize on sales opportunities during customer interactions by recommending additional services or products based on their needs. Effectively communicate the value of products and services to encourage customers to make informed purchasing decisions. Use persuasive sales techniques to promote the benefits of product upgrades or add-ons that meet the customer’s specific needs. Maximize customer retention by offering targeted solutions and promotions that encourage loyalty and long-term satisfaction. Handle objections and provide alternative solutions to close sales and enhance customer satisfaction. Meet or exceed sales targets by consistently identifying and leveraging sales opportunities during customer interactions.
Qualifications
Excellent communication skills in both English and French . Customer focused, positive attitude, empathy and good listening skills Strong persuasion and negotiation skills, with the ability to influence customer decisions. Sales-oriented mindset, with a focus on identifying opportunities to offer products and services that meet customer needs. Experience in handling objections and turning potential rejections into successful sales. Ability to meet sales targets and work in a performance-driven environment. Comfortable promoting products or services in a customer-focused manner. Ability to multi-task and work in a computer environment Ability to multi-task Punctuality and respect for work schedules Good time management Organized and autonomous
Benefits
Transport refund (terms and conditions apply) Employee discounts with IO Solutions partners Various incentives, activities and events Dynamic and challenging work environment Career Advancement program
Not the right fit? Search for Sales And Customer Service Specialist jobs in Montreal, Quebec, Canada
About IO Solutions Contact Center
We’re a leading Canadian Business Process Outsourcer (BPO) solutions provider with a proven track record of delivering end-to-end B2B (business to business) and B2C (business to consumer) contact solutions for many of the largest Canadian corporations in the Financial Services, Telecommunications, Retail, and Manufacturing sectors.
Our technology is customizable, secured, architected for stability and scalable to the needs of our clients, whether performing as an extension of a company’s existing capabilities or as a stand-alone service delivery channel – we bring the right expertise, best practice processes, and technology to ensure optimal performance.
Years of experience and dedicated focus delivering truly comprehensive customer support across all contact channels has given us flexibility in our delivery capabilities enabling us to efficiently respond to unanticipated complexities and challenges.
Similar Jobs
Sales And Customer Service Specialist – Bilingual (English & French)
Top Benefits
About the role
Sales and Customer Service Specialist – Bilingual (English & French)
Job Description
IO Solutions is looking for bilingual candidates (English and French) who thrive on challenges and enjoy helping customers over the phone. Under the supervision of the Team Leader, the Sales and Customer Service Specialist will be responsible for providing on-the-phone quality customer service and meeting productivity targets. We offer you the opportunity to learn and develop your skills and talents in a rewarding career through our Advancement Program. Please note that this position requires working onsite from our office in Montreal, Qc, Canada.
Dynamic and challenging work environment Paid Full-time training Dynamic work environment: Join a welcoming team that fosters collaboration and growth. Stimulating incentives: Earn rewards and recognition for your hard work. Job stability: Secure a permanent position with opportunities for advancement. Multicultural team: Work alongside diverse colleagues who challenge and support you. Career advancement: Take advantage of our Advancement Program, with 95% of our management team starting as telephone representatives. Grow into roles in training, supervision, management, and various departments like IT, finance, communications, and human resources.
Responsibilities
Provide attentive, courteous and efficient customer service Provide a unique experience through the quality of your service delivery Act as an expert on our products and services Interact with customers by phone; advise and offer solutions adapted to their needs Establish a climate of trust with the client in order to promote products, services and client retention Analyze customer needs based on account and billing information Identify and capitalize on sales opportunities during customer interactions by recommending additional services or products based on their needs. Effectively communicate the value of products and services to encourage customers to make informed purchasing decisions. Use persuasive sales techniques to promote the benefits of product upgrades or add-ons that meet the customer’s specific needs. Maximize customer retention by offering targeted solutions and promotions that encourage loyalty and long-term satisfaction. Handle objections and provide alternative solutions to close sales and enhance customer satisfaction. Meet or exceed sales targets by consistently identifying and leveraging sales opportunities during customer interactions.
Qualifications
Excellent communication skills in both English and French . Customer focused, positive attitude, empathy and good listening skills Strong persuasion and negotiation skills, with the ability to influence customer decisions. Sales-oriented mindset, with a focus on identifying opportunities to offer products and services that meet customer needs. Experience in handling objections and turning potential rejections into successful sales. Ability to meet sales targets and work in a performance-driven environment. Comfortable promoting products or services in a customer-focused manner. Ability to multi-task and work in a computer environment Ability to multi-task Punctuality and respect for work schedules Good time management Organized and autonomous
Benefits
Transport refund (terms and conditions apply) Employee discounts with IO Solutions partners Various incentives, activities and events Dynamic and challenging work environment Career Advancement program
Not the right fit? Search for Sales And Customer Service Specialist jobs in Montreal, Quebec, Canada
About IO Solutions Contact Center
We’re a leading Canadian Business Process Outsourcer (BPO) solutions provider with a proven track record of delivering end-to-end B2B (business to business) and B2C (business to consumer) contact solutions for many of the largest Canadian corporations in the Financial Services, Telecommunications, Retail, and Manufacturing sectors.
Our technology is customizable, secured, architected for stability and scalable to the needs of our clients, whether performing as an extension of a company’s existing capabilities or as a stand-alone service delivery channel – we bring the right expertise, best practice processes, and technology to ensure optimal performance.
Years of experience and dedicated focus delivering truly comprehensive customer support across all contact channels has given us flexibility in our delivery capabilities enabling us to efficiently respond to unanticipated complexities and challenges.