About the role
Licence Inspector/Clerk
The City of Richmond is committed to be the most appealing, livable, well-managed community in Canada, a vision that is only made possible by developing our most valuable asset – our people. This is a great opportunity to join our team and shape our community. The City of Richmond offers competitive pay programs, comprehensive benefits and attractive incentives. If you are looking to make a difference, and to share our vision, then please apply.
Overview
This position involves administration support for the day to day operations of the department which includes: processing enquiries regarding licensing related matters; receiving and classifying licence applications; calculating and collecting fees; entering and retrieving information from the business license information system, ticket issuance; and routine field inspections as assigned. Duties also include exercising a considerable degree of judgement, action and tact in dealing with the public and within the limits of the bylaws, procedures, rules and regulations.
Examples of key responsibilities include, but are not limited to:
- Verify information given on business licence inspections, check documentation, check zoning, determine fees and assign inspection process
- Prepare, maintain and organize bylaw enforcement inspection reports and records for all completed inspections sufficient to the requirements of the department.
- Conduct field Inspections on both a complaint and proactive basis.
- Ability to communicate effectively, diffuse hostility, determine personal/public risk and take appropriate action, when required.
- Ability to manage a varied case load and multiple files simultaneously.
- Perform field checks on businesses with unpaid licence fees or to confirm operations;
- Respond to customer service inquiries and complaints by e-mail or phone call;
- Make recommendations for bylaw amendments.
- Research and respond to all request for comfort letters or confirmation of business licence requirements;
- Provide administrative assistance to staff in the Business Licence Department.
Knowledge, Skills & Abilities:
- Sound working knowledge of the Richmond Zoning Bylaw and the City’s various bylaws, regulations, policies, practices and procedures as related to business licencing.
- Ability to conduct routine inspections independently in the field.
- Ability to provide timely and quality information and services in response to requests and the ability to interpret, explain and make decisions in accordance with applicable policies, procedures, rules, and regulations.
- Ability to effectively communicate both verbally and in writing.
- Ability to establish and maintain effective working relationships with a variety of internal and external contacts.
- Demonstrated interpersonal skills and the ability to exercise professionalism and tact.
- Ability to multi-task, identify and adapt to changing priorities for self and staff to meet customer service standards and deadlines with accuracy, in an environment with frequent interruptions, changes or other pressures.
- Proven skills as a fast-paced, detail-oriented, and well-organized, individual.
- Ability to make discretionary decisions, take initiative and exercise independent thought and good judgement.
- Ability to work effectively to meet goals individually and collaboratively.
- Ability to use software applications required for the work, such as Amanda, Tempest, and GIS interactive maps.
- Intermediate skill with Microsoft Office programs including Outlook, Word and Excel.
- Ability to use records classification and management systems (e.g. Richmond UCRS and REDMS).
- Ability to successfully pass a Police Information Check.
Qualifications and Experience:
- Completion of Grade 12 or equivalent, plus one (1) year of additional job-related courses in business administration, bylaw enforcement, land use planning or public administration.
- A minimum of one (1) year job-related work experience, inclusive of field inspections and/or bylaw enforcement experience is required. Knowledge of municipal zoning regulations is required. Experience working in a local government setting is preferred. An equivalent combination of education and experience may be considered.
- Valid Class 5 Driver’s Licence for the Province of British Columbia.
Working Conditions:
Work is performed both in an office environment and the field. Mental concentration and visual effort is required on a regular basis. Exposure to disagreeable or poor weather conditions, unpleasant situations involving angry or frustrated customers/business operators may be experienced in this position. Incumbent will be required to conduct site visits as necessary.
Additional Information:
Employee Group:
CUPE Local 718
Position Status:
Regular Full-Time
Duration of Appointment:
N/A
Salary Range:
$34.03 - $40.05/hr
Hours of Work:
8:15 - 5:00pm Monday to Friday on a compressed work-week schedule.
Application Posted:
10/2/25
External Closing Date:
10/16/25
PCC#:
174
About the role
Licence Inspector/Clerk
The City of Richmond is committed to be the most appealing, livable, well-managed community in Canada, a vision that is only made possible by developing our most valuable asset – our people. This is a great opportunity to join our team and shape our community. The City of Richmond offers competitive pay programs, comprehensive benefits and attractive incentives. If you are looking to make a difference, and to share our vision, then please apply.
Overview
This position involves administration support for the day to day operations of the department which includes: processing enquiries regarding licensing related matters; receiving and classifying licence applications; calculating and collecting fees; entering and retrieving information from the business license information system, ticket issuance; and routine field inspections as assigned. Duties also include exercising a considerable degree of judgement, action and tact in dealing with the public and within the limits of the bylaws, procedures, rules and regulations.
Examples of key responsibilities include, but are not limited to:
- Verify information given on business licence inspections, check documentation, check zoning, determine fees and assign inspection process
- Prepare, maintain and organize bylaw enforcement inspection reports and records for all completed inspections sufficient to the requirements of the department.
- Conduct field Inspections on both a complaint and proactive basis.
- Ability to communicate effectively, diffuse hostility, determine personal/public risk and take appropriate action, when required.
- Ability to manage a varied case load and multiple files simultaneously.
- Perform field checks on businesses with unpaid licence fees or to confirm operations;
- Respond to customer service inquiries and complaints by e-mail or phone call;
- Make recommendations for bylaw amendments.
- Research and respond to all request for comfort letters or confirmation of business licence requirements;
- Provide administrative assistance to staff in the Business Licence Department.
Knowledge, Skills & Abilities:
- Sound working knowledge of the Richmond Zoning Bylaw and the City’s various bylaws, regulations, policies, practices and procedures as related to business licencing.
- Ability to conduct routine inspections independently in the field.
- Ability to provide timely and quality information and services in response to requests and the ability to interpret, explain and make decisions in accordance with applicable policies, procedures, rules, and regulations.
- Ability to effectively communicate both verbally and in writing.
- Ability to establish and maintain effective working relationships with a variety of internal and external contacts.
- Demonstrated interpersonal skills and the ability to exercise professionalism and tact.
- Ability to multi-task, identify and adapt to changing priorities for self and staff to meet customer service standards and deadlines with accuracy, in an environment with frequent interruptions, changes or other pressures.
- Proven skills as a fast-paced, detail-oriented, and well-organized, individual.
- Ability to make discretionary decisions, take initiative and exercise independent thought and good judgement.
- Ability to work effectively to meet goals individually and collaboratively.
- Ability to use software applications required for the work, such as Amanda, Tempest, and GIS interactive maps.
- Intermediate skill with Microsoft Office programs including Outlook, Word and Excel.
- Ability to use records classification and management systems (e.g. Richmond UCRS and REDMS).
- Ability to successfully pass a Police Information Check.
Qualifications and Experience:
- Completion of Grade 12 or equivalent, plus one (1) year of additional job-related courses in business administration, bylaw enforcement, land use planning or public administration.
- A minimum of one (1) year job-related work experience, inclusive of field inspections and/or bylaw enforcement experience is required. Knowledge of municipal zoning regulations is required. Experience working in a local government setting is preferred. An equivalent combination of education and experience may be considered.
- Valid Class 5 Driver’s Licence for the Province of British Columbia.
Working Conditions:
Work is performed both in an office environment and the field. Mental concentration and visual effort is required on a regular basis. Exposure to disagreeable or poor weather conditions, unpleasant situations involving angry or frustrated customers/business operators may be experienced in this position. Incumbent will be required to conduct site visits as necessary.
Additional Information:
Employee Group:
CUPE Local 718
Position Status:
Regular Full-Time
Duration of Appointment:
N/A
Salary Range:
$34.03 - $40.05/hr
Hours of Work:
8:15 - 5:00pm Monday to Friday on a compressed work-week schedule.
Application Posted:
10/2/25
External Closing Date:
10/16/25
PCC#:
174