Customer Success Manager
About the role
Who you are
- This role requires a self-starter who is driven to create value at scale and can align with executives while mastering technical details
- The ideal candidate understands the complexities of IT and OT environments in the Industrial space and can translate that into measurable business outcomes
- You should also embody our core values: People First, Customer Obsession, Strive for Excellence, and Integrity
- Proven track record of 4+ years of experience as a Customer Success Manager or/and Technical account manager in a successful and fast-growing B2B organization
- Experience in managing large, complex customers at scale in IT/OT environments
- Ability to effectively translate complex technical details into clear, non-technical business strategy for executive stakeholders
- Customer-centric mindset, with the ability to identify key champions and potential areas of expansion
- Self-learner and self-starter, able to become a product expert and customer advocate
- Excellent communication and presentation skills, online and in-person
- Highly organized with strong attention to details
- Bilingual Spanish or Portuguese candidates are a plus
What the job involves
- We are looking for a Customer Success Manager to own relationships with our high-impact Industrial enterprise customers
- Create and cultivate deep and meaningful relationships with our top customers and build their loyalty towards Claroty, from the onboarding stage, and throughout the customer journey
- Get the customers' feedback and represent their voice within the organization to improve our products and address customers' business needs
- Take accountability for the success of Claroty's customers, their satisfaction, and the value they get from our products by taking their perspective and business needs as a priority
- Communicate effectively within the Customer Care team and across other departments such as Support, Marketing, and Product Management
- Share responsibility with the sales team for renewals and upsells, identifying and supporting expansion opportunities
- Enhance and deliver a value journey to the customer, enabling their adoption and optimizing their use of Claroty products
- Communicate new product features and services to customers and provide feedback to the business
About Claroty
Claroty has redefined cyber-physical systems (CPS) protection with an unrivaled industry-centric platform built to secure mission-critical infrastructure. The Claroty Platform provides the deepest asset visibility and the broadest, built-for-CPS solution set in the market comprising exposure management, network protection, secure access, and threat detection – whether in the cloud with Claroty xDome or on-premise with Claroty Continuous Threat Detection (CTD). Backed by award-winning threat research and a breadth of technology alliances, The Claroty Platform enables organizations to effectively reduce CPS risk, with the fastest time-to-value and lower total cost of ownership. Claroty is deployed by hundreds of organizations at thousands of sites globally. The company is headquartered in New York City and has a presence in Europe, Asia-Pacific, and Latin America. To learn more, visit claroty.com.
Customer Success Manager
About the role
Who you are
- This role requires a self-starter who is driven to create value at scale and can align with executives while mastering technical details
- The ideal candidate understands the complexities of IT and OT environments in the Industrial space and can translate that into measurable business outcomes
- You should also embody our core values: People First, Customer Obsession, Strive for Excellence, and Integrity
- Proven track record of 4+ years of experience as a Customer Success Manager or/and Technical account manager in a successful and fast-growing B2B organization
- Experience in managing large, complex customers at scale in IT/OT environments
- Ability to effectively translate complex technical details into clear, non-technical business strategy for executive stakeholders
- Customer-centric mindset, with the ability to identify key champions and potential areas of expansion
- Self-learner and self-starter, able to become a product expert and customer advocate
- Excellent communication and presentation skills, online and in-person
- Highly organized with strong attention to details
- Bilingual Spanish or Portuguese candidates are a plus
What the job involves
- We are looking for a Customer Success Manager to own relationships with our high-impact Industrial enterprise customers
- Create and cultivate deep and meaningful relationships with our top customers and build their loyalty towards Claroty, from the onboarding stage, and throughout the customer journey
- Get the customers' feedback and represent their voice within the organization to improve our products and address customers' business needs
- Take accountability for the success of Claroty's customers, their satisfaction, and the value they get from our products by taking their perspective and business needs as a priority
- Communicate effectively within the Customer Care team and across other departments such as Support, Marketing, and Product Management
- Share responsibility with the sales team for renewals and upsells, identifying and supporting expansion opportunities
- Enhance and deliver a value journey to the customer, enabling their adoption and optimizing their use of Claroty products
- Communicate new product features and services to customers and provide feedback to the business
About Claroty
Claroty has redefined cyber-physical systems (CPS) protection with an unrivaled industry-centric platform built to secure mission-critical infrastructure. The Claroty Platform provides the deepest asset visibility and the broadest, built-for-CPS solution set in the market comprising exposure management, network protection, secure access, and threat detection – whether in the cloud with Claroty xDome or on-premise with Claroty Continuous Threat Detection (CTD). Backed by award-winning threat research and a breadth of technology alliances, The Claroty Platform enables organizations to effectively reduce CPS risk, with the fastest time-to-value and lower total cost of ownership. Claroty is deployed by hundreds of organizations at thousands of sites globally. The company is headquartered in New York City and has a presence in Europe, Asia-Pacific, and Latin America. To learn more, visit claroty.com.