Top Benefits
About the role
As a Field Technician at Industrial Matrix, you will directly impact our customers' first impressions and project launch. You'll work directly with customers to successfully install solution specific hardware. You'll take a strategic approach to ensure our customers equipment is installed correctly and provides accurate data for the Customer & Customer Success Managers to analyze. Your effective and efficient hardware installations will ensure each and every customer is set up correctly from the beginning. This is the critical first step to our customer's adoption of the many Industrial Matrix solutions which sets the tone for their Condition Monitoring culture.
A Day In Your Life at Industrial Matrix You understand how our customers' equipment and processes work and use this knowledge to correctly install various sensor and hardware offerings. You take pride in owning the hardware installation experience and make sure the customer moves swiftly through the installation phase of the customer lifecycle. You will coach each customer's Maintenance team on sensor & hardware placement/installation and maintenance. You educate the customer and understand that they're always looking for new, better, and easier ways of doing their job or increasing the bottom line. You engage customers using a consultative approach and regular communications leading up to the installation to ensure each installation is completed without a hitch. You work seamlessly with the Customer Success and Product teams to deliver continuous value to our customers and drive platform adoption through high quality installation. When not planning or running an on site installation you will work with the Product lead to build and test customer orders as well as testing new hardware for new product offerings.
What You must bring to Industrial Matrix Experience: 2+ years in a Manufacturing Maintenance or related function in a production facility or technology-centric environment. Education: Electrical or Mechanical skilled trades and or ISO CAT 1 Vibration Analysis certification is preferred. Tech savviness: Technical understanding/aptitude of machines from the Industrial manufacturing arena is a strong advantage, specifically with industrial motors, pumps, gearboxes, bearings and communications. Must be technically minded and mechanically inclined. Must be motivated, detail oriented, self starter & effective team and individual contributor Must be familiar with hand and power tools, able to climb ladders and work at heights from time to time and be comfortable working in tight/dirty/poorly lit environments. Must be flexible to travel in North America and work weekends and off hours as needed to accommodate customer's schedules for installation. Must have clean background check and valid G driver's license Relationship building: Proven ability building strong relationships with Maintenance & Reliability teams. Strong communicator: Clear and concise written and verbal skills with the ability to craft Compelling stories to advocate for the customer. What would be considered an asset Bi & Multilingual skills is a plus Experience with online condition-based monitoring system (i.e. CSI/AMS/Emerson, Bentley/GE & etc.) is an asset CRL (Certified Reliability Leader) &/or SMRP (Society for Maintenance and Reliability Professionals) certification is a plus. Electro-Mechanical based education
About us Industrial Matrix is a customer-obsessed tech company with a driven focus on mitigating downtime and putting the industrial manufacturing facility online, bringing the conventional manufacturing plant into the future. We exist to create unique and differentiating solutions for our customers. We are passionate about building revolutionary solutions that can change the world. Our team is a diverse group of people that breed creative thinking and know how to have fun. We are only as good as the relationships we build - we treat each other with respect, dignity and humility.
Other Perks Comprehensive Medical Coverage Comprehensive vacation package + personal/mental health days Weekly social hours Monthly Team building events New North York high rise office
Not the right fit? Search for Field Technician jobs in North York, Ontario, Canada
About Industrial Matrix
Industrial Matrix is a tech company that provides disruptive digital solutions, offering a robust asset management and predictive maintenance platform for industrial manufacturing facilities seeking to prevent catastrophic failures in real time, maximize asset utilization and reduce operational costs.
Solutions - Platform Modules
1- Asset Management – AssetMatrix
Never again be caught without a spare or replacement for critical equipment.
Industrial Matrix conducts an onsite survey identifying all assets and digitizing the equipment data. Using our platform, search for any asset in the plant and get full specs. Solution enables customers to identify crossovers, spares and equipment in the store room or in use on other machines.
2- Predictive Maintenance – PdMMatrix
Predict and prevent failures in real time, increase asset lifetime and strengthen the reliability of your operation.
Sensors capture real time data that is processed in the cloud by our proprietary algorithms. The analysis is displayed in live dashboards through a unique color-coded system that provides actionable insights. When an issue is detected, tailored notifications and alarms are sent via text or email, enabling customers to take corrective action and prevent catastrophic failure.
3- LubeMatrix
Prevent lubrication-based failures, reduce downtime, and ensure that bearing maintenance always gets done.
LubeMatrix is a revolutionary innovation that delivers autonomous, condition based lubrication powered by live data. Ultrasound sensors monitor bearing’s condition in real time and identify when they need to be lubricated. Then, the bearings are autonomously lubricated at the right time, with the exact amount needed.
4- Path to success
We ensure that our customers make the most of our solutions and add value to their business operations through tailored implementation plans that include onboarding, training and follow up meetings. The process drives high adoption rates and rapid ROI.
Similar Jobs
Top Benefits
About the role
As a Field Technician at Industrial Matrix, you will directly impact our customers' first impressions and project launch. You'll work directly with customers to successfully install solution specific hardware. You'll take a strategic approach to ensure our customers equipment is installed correctly and provides accurate data for the Customer & Customer Success Managers to analyze. Your effective and efficient hardware installations will ensure each and every customer is set up correctly from the beginning. This is the critical first step to our customer's adoption of the many Industrial Matrix solutions which sets the tone for their Condition Monitoring culture.
A Day In Your Life at Industrial Matrix You understand how our customers' equipment and processes work and use this knowledge to correctly install various sensor and hardware offerings. You take pride in owning the hardware installation experience and make sure the customer moves swiftly through the installation phase of the customer lifecycle. You will coach each customer's Maintenance team on sensor & hardware placement/installation and maintenance. You educate the customer and understand that they're always looking for new, better, and easier ways of doing their job or increasing the bottom line. You engage customers using a consultative approach and regular communications leading up to the installation to ensure each installation is completed without a hitch. You work seamlessly with the Customer Success and Product teams to deliver continuous value to our customers and drive platform adoption through high quality installation. When not planning or running an on site installation you will work with the Product lead to build and test customer orders as well as testing new hardware for new product offerings.
What You must bring to Industrial Matrix Experience: 2+ years in a Manufacturing Maintenance or related function in a production facility or technology-centric environment. Education: Electrical or Mechanical skilled trades and or ISO CAT 1 Vibration Analysis certification is preferred. Tech savviness: Technical understanding/aptitude of machines from the Industrial manufacturing arena is a strong advantage, specifically with industrial motors, pumps, gearboxes, bearings and communications. Must be technically minded and mechanically inclined. Must be motivated, detail oriented, self starter & effective team and individual contributor Must be familiar with hand and power tools, able to climb ladders and work at heights from time to time and be comfortable working in tight/dirty/poorly lit environments. Must be flexible to travel in North America and work weekends and off hours as needed to accommodate customer's schedules for installation. Must have clean background check and valid G driver's license Relationship building: Proven ability building strong relationships with Maintenance & Reliability teams. Strong communicator: Clear and concise written and verbal skills with the ability to craft Compelling stories to advocate for the customer. What would be considered an asset Bi & Multilingual skills is a plus Experience with online condition-based monitoring system (i.e. CSI/AMS/Emerson, Bentley/GE & etc.) is an asset CRL (Certified Reliability Leader) &/or SMRP (Society for Maintenance and Reliability Professionals) certification is a plus. Electro-Mechanical based education
About us Industrial Matrix is a customer-obsessed tech company with a driven focus on mitigating downtime and putting the industrial manufacturing facility online, bringing the conventional manufacturing plant into the future. We exist to create unique and differentiating solutions for our customers. We are passionate about building revolutionary solutions that can change the world. Our team is a diverse group of people that breed creative thinking and know how to have fun. We are only as good as the relationships we build - we treat each other with respect, dignity and humility.
Other Perks Comprehensive Medical Coverage Comprehensive vacation package + personal/mental health days Weekly social hours Monthly Team building events New North York high rise office
Not the right fit? Search for Field Technician jobs in North York, Ontario, Canada
About Industrial Matrix
Industrial Matrix is a tech company that provides disruptive digital solutions, offering a robust asset management and predictive maintenance platform for industrial manufacturing facilities seeking to prevent catastrophic failures in real time, maximize asset utilization and reduce operational costs.
Solutions - Platform Modules
1- Asset Management – AssetMatrix
Never again be caught without a spare or replacement for critical equipment.
Industrial Matrix conducts an onsite survey identifying all assets and digitizing the equipment data. Using our platform, search for any asset in the plant and get full specs. Solution enables customers to identify crossovers, spares and equipment in the store room or in use on other machines.
2- Predictive Maintenance – PdMMatrix
Predict and prevent failures in real time, increase asset lifetime and strengthen the reliability of your operation.
Sensors capture real time data that is processed in the cloud by our proprietary algorithms. The analysis is displayed in live dashboards through a unique color-coded system that provides actionable insights. When an issue is detected, tailored notifications and alarms are sent via text or email, enabling customers to take corrective action and prevent catastrophic failure.
3- LubeMatrix
Prevent lubrication-based failures, reduce downtime, and ensure that bearing maintenance always gets done.
LubeMatrix is a revolutionary innovation that delivers autonomous, condition based lubrication powered by live data. Ultrasound sensors monitor bearing’s condition in real time and identify when they need to be lubricated. Then, the bearings are autonomously lubricated at the right time, with the exact amount needed.
4- Path to success
We ensure that our customers make the most of our solutions and add value to their business operations through tailored implementation plans that include onboarding, training and follow up meetings. The process drives high adoption rates and rapid ROI.