Regional Manager - Western Ontario (Senior Property Manager)

Company: Gestion Zagora Location: Toronto, ON or based out of our Western Ontario operating regions (Hamilton, Stratford, or Sault Ste. Marie). Employment Type: Full-time

About Gestion Zagora

Gestion Zagora is a dynamic and rapidly growing property management company. Having built a strong foundation over the last 5+ years, we have expanded our footprint across Canada and the United States, and we now proudly own and manage a portfolio of over 8,000 residential units. As we continue to experience explosive growth, we are looking for strong leaders to join our team and help us reach new heights.

The Role

We are currently seeking a highly motivated and experienced Regional Manager (Senior Property Manager) to take ownership of our Western Ontario operations. In this leadership role, you will oversee a large, multi-site portfolio of 1,400+ residential units. You will act as the key operational leader for the region, ensuring the smooth operation of all properties, leading a dedicated on-site team, and driving the region's financial and operational success.

Key Responsibilities

Portfolio Management: Oversee the day-to-day operations and financial performance of a 1,400+ unit residential portfolio across Western Ontario. Team Leadership: Supervise, mentor, and evaluate regional staff, including administrative assistants, concierges, and maintenance personnel. Process Optimization: Continuously evaluate, develop, and implement improvements to property management processes and administrative workflows. Leasing & Inventory: Manage regional rental inventory, oversee marketing/listing strategies, and ensure occupancy targets are met. Tenant Relations: Handle high-level tenant escalations and oversee the efficient management of service tickets and communications via the Building Stack application. Financial Operations: Oversee rent collection processes, manage regional budgets, and ensure monthly administrative tasks (renewals, move-ins/move-outs, lease assignments) are executed flawlessly. Vendor & Logistics Management: Coordinate large-scale logistics for capital projects, negotiate with subcontractors, and ensure timely service calls for property maintenance. Strategic Growth: Act as a key player in the executive team, participating generally in the continued growth, acquisition strategy, and development of the company.

Profile Sought

Experience: Minimum 5 years of experience in property management, with proven experience managing large portfolios or multi-site operations. Industry Knowledge: Deep understanding of Ontario residential tenancy laws and real estate operations. Relevant training or certification in real estate/property management is highly desirable. Leadership: Demonstrated ability to manage, train, and motivate a team. Skills: Exceptional communication and customer service skills, coupled with a strong sense of professionalism and ethics. Execution: High level of autonomy, initiative, and rigorous attention to detail. Excellent time and priority management skills. Resilience: Ability to thrive and make sound decisions in a fast-paced, high-pressure environment. Language: Must be fluent in English (written and verbal). Bilingualism (French and English) is considered a strong asset given our national footprint.

Why Join Us? (Benefits Offered)

Work-Life Balance: A supportive work environment that respects your personal time and actively encourages a healthy work-life balance. Culture: A young, dynamic, and collaborative team that encourages knowledge sharing and fosters a friendly, open work environment. Impact: Direct proximity to executive management and total openness to your new ideas and initiatives. Growth: Comprehensive training and continuous professional development. Security: Comprehensive Group Insurance (Dental, Supplementary Health, Life, and Vision).

Additional Pay: Performance Bonuses Working Hours: 8-hour shift, Monday to Friday