Administrative Support - Housing and Client Services
Top Benefits
About the role
GEF Seniors Housing is the largest provider of affordable supportive living residences for low-income seniors in Alberta. As a leading provider of safe, affordable, quality accommodation, we offer competitive salaries & excellent working conditions for our team of employees, and the opportunity to positively contribute to our clients’ quality of life.
The Administrative Support role plays a crucial role in driving the efficiency of our Housing and Client Services team and contributing to the overall success of our organization and providing excellent customer service to our residents, both existing and potential.
Reporting to the Manager, Housing support, the Administrative Support will be responsible for:
A01 Administration:
- General clerical, data entry, and reception duties
- Answering and problem solving any in-person, phone, and email inquiries from GEF clients and their families
- Coordinate courier distribution and external courier deliveries as required
- Process daily outgoing mail and incoming mail and faxes
- Order office and kitchen supplies as needed
- Prepare and code invoices
- Designated as A01 Primary Safety Monitor
- Order stationary items (business cards, nametags, nameplates, letterhead and envelopes)
- Maintaining Records Information Management (RIM) filing procedures and client records management
- Support A01 management with project work as needed/assigned
Housing Administration:
- Answering housing-specific inquiries – in-person, by phone, and email
- Processing housing applications and entering applications into Rent Café
- Creating and maintaining the housing interview schedule
- Prepare and distribute housing information packages
- Other duties as assigned by Manager, Housing Support.
Experience/Education Preferences:
- Strong English communication skills are required, both written and verbal
- High school diploma or equivalent is required
- Previous experience in a computerized office setting, with strong skills in Microsoft Office and Excel is required
- Experience working with seniors is an asset
- Ability to work independently and with a team to coordinate multiple projects in a fast-paced environment with tight deadlines
- Excellent written and verbal communication and customer service skills, with a positive people focus and ability to maintain discretion and confidentiality.
Other Requirements:
- Must have a vehicle and valid driver’s license
- Strong customer service skills, including the ability to interact with everyone in a respectful manner
- Ability to meet deadlines and respond calmly to stressful situations
- Must be able to work with minimal supervision and maintain confidentiality
Internal applicants: Please advise your supervisor or manager of your intent to apply and apply via Dayforce careers.
This job competition will remain open until a suitable candidate is found.
The successful applicant will be required to undergo a criminal records check.
About GEF Seniors Housing
We provide friendly, affordable, and secure housing and services to nearly 4,000 seniors in Edmonton.
Our vision is to create vibrant, affordable communities for seniors. For our mission, we focus on providing affordable, well-maintained, and secure buildings, where our clients can live with dignity and thrive in their communities with the support of friendly and caring staff and volunteers.
We offer a wide selection of seniors’ self-contained apartments and lodge accommodations throughout Edmonton, to give seniors more choices of where they want to live.
In 2019, GEF Seniors Housing celebrated 60 years of serving Edmonton seniors.
In 1959, our organization was established under provincial legislation as Greater Edmonton Foundation (GEF). In the 1960s the Alberta government built retirement homes throughout Alberta, called lodges, for low-income seniors. The province continued to build these homes until 1984.
Under an agreement between the City of Edmonton and the Alberta government, the City provided land for the buildings and the provincial government built the lodges. Foundations were established to manage the lodges in one or more municipal districts or counties in the province. The Greater Edmonton Foundation was one of these foundations. In 2012, we changed our name to GEF Seniors Housing.
Since 1959, we have continued working with the community as an active partner in the important work of providing quality housing for seniors in Edmonton and its surrounding communities. Our self-contained apartment buildings and lodges offer accessible, affordable and safe housing in comfortable, supportive environments that promote opportunities for seniors to successfully age in place.
Administrative Support - Housing and Client Services
Top Benefits
About the role
GEF Seniors Housing is the largest provider of affordable supportive living residences for low-income seniors in Alberta. As a leading provider of safe, affordable, quality accommodation, we offer competitive salaries & excellent working conditions for our team of employees, and the opportunity to positively contribute to our clients’ quality of life.
The Administrative Support role plays a crucial role in driving the efficiency of our Housing and Client Services team and contributing to the overall success of our organization and providing excellent customer service to our residents, both existing and potential.
Reporting to the Manager, Housing support, the Administrative Support will be responsible for:
A01 Administration:
- General clerical, data entry, and reception duties
- Answering and problem solving any in-person, phone, and email inquiries from GEF clients and their families
- Coordinate courier distribution and external courier deliveries as required
- Process daily outgoing mail and incoming mail and faxes
- Order office and kitchen supplies as needed
- Prepare and code invoices
- Designated as A01 Primary Safety Monitor
- Order stationary items (business cards, nametags, nameplates, letterhead and envelopes)
- Maintaining Records Information Management (RIM) filing procedures and client records management
- Support A01 management with project work as needed/assigned
Housing Administration:
- Answering housing-specific inquiries – in-person, by phone, and email
- Processing housing applications and entering applications into Rent Café
- Creating and maintaining the housing interview schedule
- Prepare and distribute housing information packages
- Other duties as assigned by Manager, Housing Support.
Experience/Education Preferences:
- Strong English communication skills are required, both written and verbal
- High school diploma or equivalent is required
- Previous experience in a computerized office setting, with strong skills in Microsoft Office and Excel is required
- Experience working with seniors is an asset
- Ability to work independently and with a team to coordinate multiple projects in a fast-paced environment with tight deadlines
- Excellent written and verbal communication and customer service skills, with a positive people focus and ability to maintain discretion and confidentiality.
Other Requirements:
- Must have a vehicle and valid driver’s license
- Strong customer service skills, including the ability to interact with everyone in a respectful manner
- Ability to meet deadlines and respond calmly to stressful situations
- Must be able to work with minimal supervision and maintain confidentiality
Internal applicants: Please advise your supervisor or manager of your intent to apply and apply via Dayforce careers.
This job competition will remain open until a suitable candidate is found.
The successful applicant will be required to undergo a criminal records check.
About GEF Seniors Housing
We provide friendly, affordable, and secure housing and services to nearly 4,000 seniors in Edmonton.
Our vision is to create vibrant, affordable communities for seniors. For our mission, we focus on providing affordable, well-maintained, and secure buildings, where our clients can live with dignity and thrive in their communities with the support of friendly and caring staff and volunteers.
We offer a wide selection of seniors’ self-contained apartments and lodge accommodations throughout Edmonton, to give seniors more choices of where they want to live.
In 2019, GEF Seniors Housing celebrated 60 years of serving Edmonton seniors.
In 1959, our organization was established under provincial legislation as Greater Edmonton Foundation (GEF). In the 1960s the Alberta government built retirement homes throughout Alberta, called lodges, for low-income seniors. The province continued to build these homes until 1984.
Under an agreement between the City of Edmonton and the Alberta government, the City provided land for the buildings and the provincial government built the lodges. Foundations were established to manage the lodges in one or more municipal districts or counties in the province. The Greater Edmonton Foundation was one of these foundations. In 2012, we changed our name to GEF Seniors Housing.
Since 1959, we have continued working with the community as an active partner in the important work of providing quality housing for seniors in Edmonton and its surrounding communities. Our self-contained apartment buildings and lodges offer accessible, affordable and safe housing in comfortable, supportive environments that promote opportunities for seniors to successfully age in place.