OTT Financial Inc. is seeking an experienced Settlement Clerks Supervisor to serve in our settlement team.

Duties: • Supervising transaction settlement process and reconciliation of daily settlements of trade instructions and payment orders, ensuring adherence to internal policies and regulatory requirements; • Compliance reviewing and supervising, conducting routine compliance checks on financial transactions, client documentation, and accounting activities to mitigate operational and regulatory risks; • Supervising settlement clerks, establishing work schedules, examining and verifying accuracy of their works; • Resolving work-related problems; • Supervising and managing client support via WeChat and the mobile app, assisting with remittance and currency exchange inquiries, guiding users through supporting document submission, and ensuring a positive customer experience; • Handling escalated customer complaints, ensuring customers to receive high-quality services; • Providing support in creation of engaging and market-relevant content to strengthen client engagement; • Coordinating with human resources to organize and prepare training materials; • Providing other administrative duties including management of file and office supplies, maintenance of office equipment, etc.

Qualifications required: • At least one-year relevant experience is required; • Bachelor’s Degree in Economics, Accounting or related field; • Excellent communication and interpersonal skills; • Ability to handle all situations with diplomacy; • Ability to analyze and solve problems and handle multiple duties under pressure with minimal supervision; • Excellent organization and time management skills.