Top Benefits
About the role
Saviynt's AI-powered identity platform manages and governs human and non-human access to all of an organization's applications, data, and business processes. Customers trust Saviynt to safeguard their digital assets, drive operational efficiency, and reduce compliance costs. Built for the AI age, Saviynt is today helping organizations safely accelerate their deployment and usage of AI. Saviynt is recognized as the leader in identity security, with solutions that protect and empower the world’s leading brands, Fortune 500 companies and government institutions. For more information, please visit www.saviynt.com.
As a Customer Success Manager (CSM) at Saviynt, you will champion customer loyalty and product adoption by aligning our innovative solutions directly with our clients' core business goals. You will drive value-based outcomes through strategic oversight, adoption coaching, metrics analysis, and identifying opportunities for expanded services. By conducting routine health checks and coordinating proactive remediation, you will ensure our customers stay firmly on track to hit their milestones. Success in this role means higher customer satisfaction, stronger retention, account expansion, and building passionate brand advocates who eagerly recommend Saviynt.
Location Note: While this is a remote position, candidates must currently reside in Canada and be geographically aligned with our regional customers.
WHAT YOU WILL BE DOING
Own the Relationship: Serve as the primary point of contact and trusted advisor for a dedicated portfolio of enterprise customers post-implementation
Drive Retention: Manage the subscription renewal pipeline and actively track customer health metrics to proactively eliminate barriers to adoption and value realization
Identify Expansion: Build deep, trusting relationships with key customer stakeholders to uncover and develop upsell and cross-sell opportunities
Collaborate Cross-Functionally: Coordinate and facilitate complex technical and operational meetings between customers and Saviynt cross-functional teams to resolve roadblocks
Analyze & Optimize: Monitor and analyze product utilization trends, translating data into actionable recommendations for both the customer and Saviynt’s product teams
Partner Alignment: Collaborate closely with implementation partners supporting Saviynt customers to ensure alignment and optimize delivery outcomes
Enablement: Plan and deliver customer education sessions on new product features, releases, and identity strategies
Advocate Internally: Act as the voice of the customer, escalating feedback to drive continuous improvement across Saviynt’s product and engineering teams
Sales Alignment: Partner with the Sales team during late-stage sales cycles to ensure a smooth transition and orientation process for onboarding customers
WHAT YOU BRING
Experience: 5-8 years of experience in a customer success or account management role within an enterprise SaaS organization, ideally managing Fortune 500 or Global 1000 accounts
Domain Knowledge: Solid understanding of Identity and Access Management (IAM) preferred; experience in cybersecurity, governance, or compliance is a strong asset
Technical Aptitude: Strong familiarity with cloud, hybrid, and on-premises IT architectures, with a proven ability to grasp complex software environments
Communication: Exceptional ability to bridge the gap between technical concepts and business needs, communicating value clearly to business leaders and technical teams alike
Problem Solving: Demonstrated ability to independently manage customer relationships and navigate complex, high-stakes challenges to achieve positive outcomes
Execution: A hands-on, detail-oriented approach with a relentless focus on customer outcomes and service excellence
Travel: Ability to travel to customer sites as needed (up to 50%)
Benefits
Medical, Dental, Vision, Life Insurance
401K
Unlimited PTO
Sick Time
Holiday Parties
Daily Catered Lunches
Employee Recognition Programs
Team Socials
We are not accepting applications from candidates based outside the North Central US Region
You may also be eligible to participate in a Saviynt discretionary bonus plan, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
If required for this role, you will
- Complete security & privacy literacy and awareness training during onboarding and annually thereafter
- Review (initially and annually thereafter), understand, and adhere to Information Security/Privacy Policies and Procedures such as (but not limited to):
Data Classification, Retention & Handling Policy Incident Response Policy/Procedures Business Continuity/Disaster Recovery Policy/Procedures Mobile Device Policy Account Management Policy Access Control Policy Personnel Security Policy Privacy Policy
Saviynt is an amazing place to work. We are a high-growth, Platform as a Service company focused on Identity Authority to power and protect the world at work. You will experience tremendous growth and learning opportunities through challenging yet rewarding work which directly impacts our customers, all within a welcoming and positive work environment. If you're resilient and enjoy working in a dynamic environment you belong with us!
Saviynt is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Not the right fit? Search for Customer Success Manager jobs in Canada
About Saviynt
About Us At Saviynt, we are pioneers in intelligent identity security solutions, dedicated to empowering enterprises to safeguard their digital environments. We aim to transform IGA by delivering innovative, cloud-first solutions that ensure security, compliance, & risk management across diverse IT landscapes, including multi-cloud, hybrid, & on-premises environments.
Our Values Innovation: We continuously enhance our solutions to meet the evolving needs of the modern enterprise. Customer Focus: Our customers are at the heart of everything we do. We strive to provide exceptional service & solutions that deliver real value. Accountability: We take responsibility for our actions & deliver on our promises, ensuring excellence in every aspect of our work. Collaboration: We believe in the power of working together & fostering an inclusive environment where ideas & innovation can flourish. Integrity: We operate with the highest standards of ethics & transparency, building trust with our customers, partners, & team members.
Our Mission Saviynt’s mission is to provide intelligent, cloud-first identity governance & access management solutions that enable organizations to achieve Zero-Trust security. We aim to simplify the complexity of identity security by providing deep visibility & seamless integration across all IT environments.
Our Goals Enhance Security: We help organizations protect their most critical assets from cyber threats by leveraging advanced identity governance & access management solutions. Ensure Compliance: Our solutions meet stringent regulatory requirements, helping organizations maintain compliance effortlessly. Drive Efficiency: We enable organizations to streamline their identity management processes through automation & intelligent analytics, reducing costs & improving productivity. Foster Innovation: We are committed to staying at the forefront of technology, continually evolving our solutions to meet the demands of the digital age.
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Top Benefits
About the role
Saviynt's AI-powered identity platform manages and governs human and non-human access to all of an organization's applications, data, and business processes. Customers trust Saviynt to safeguard their digital assets, drive operational efficiency, and reduce compliance costs. Built for the AI age, Saviynt is today helping organizations safely accelerate their deployment and usage of AI. Saviynt is recognized as the leader in identity security, with solutions that protect and empower the world’s leading brands, Fortune 500 companies and government institutions. For more information, please visit www.saviynt.com.
As a Customer Success Manager (CSM) at Saviynt, you will champion customer loyalty and product adoption by aligning our innovative solutions directly with our clients' core business goals. You will drive value-based outcomes through strategic oversight, adoption coaching, metrics analysis, and identifying opportunities for expanded services. By conducting routine health checks and coordinating proactive remediation, you will ensure our customers stay firmly on track to hit their milestones. Success in this role means higher customer satisfaction, stronger retention, account expansion, and building passionate brand advocates who eagerly recommend Saviynt.
Location Note: While this is a remote position, candidates must currently reside in Canada and be geographically aligned with our regional customers.
WHAT YOU WILL BE DOING
Own the Relationship: Serve as the primary point of contact and trusted advisor for a dedicated portfolio of enterprise customers post-implementation
Drive Retention: Manage the subscription renewal pipeline and actively track customer health metrics to proactively eliminate barriers to adoption and value realization
Identify Expansion: Build deep, trusting relationships with key customer stakeholders to uncover and develop upsell and cross-sell opportunities
Collaborate Cross-Functionally: Coordinate and facilitate complex technical and operational meetings between customers and Saviynt cross-functional teams to resolve roadblocks
Analyze & Optimize: Monitor and analyze product utilization trends, translating data into actionable recommendations for both the customer and Saviynt’s product teams
Partner Alignment: Collaborate closely with implementation partners supporting Saviynt customers to ensure alignment and optimize delivery outcomes
Enablement: Plan and deliver customer education sessions on new product features, releases, and identity strategies
Advocate Internally: Act as the voice of the customer, escalating feedback to drive continuous improvement across Saviynt’s product and engineering teams
Sales Alignment: Partner with the Sales team during late-stage sales cycles to ensure a smooth transition and orientation process for onboarding customers
WHAT YOU BRING
Experience: 5-8 years of experience in a customer success or account management role within an enterprise SaaS organization, ideally managing Fortune 500 or Global 1000 accounts
Domain Knowledge: Solid understanding of Identity and Access Management (IAM) preferred; experience in cybersecurity, governance, or compliance is a strong asset
Technical Aptitude: Strong familiarity with cloud, hybrid, and on-premises IT architectures, with a proven ability to grasp complex software environments
Communication: Exceptional ability to bridge the gap between technical concepts and business needs, communicating value clearly to business leaders and technical teams alike
Problem Solving: Demonstrated ability to independently manage customer relationships and navigate complex, high-stakes challenges to achieve positive outcomes
Execution: A hands-on, detail-oriented approach with a relentless focus on customer outcomes and service excellence
Travel: Ability to travel to customer sites as needed (up to 50%)
Benefits
Medical, Dental, Vision, Life Insurance
401K
Unlimited PTO
Sick Time
Holiday Parties
Daily Catered Lunches
Employee Recognition Programs
Team Socials
We are not accepting applications from candidates based outside the North Central US Region
You may also be eligible to participate in a Saviynt discretionary bonus plan, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
If required for this role, you will
- Complete security & privacy literacy and awareness training during onboarding and annually thereafter
- Review (initially and annually thereafter), understand, and adhere to Information Security/Privacy Policies and Procedures such as (but not limited to):
Data Classification, Retention & Handling Policy Incident Response Policy/Procedures Business Continuity/Disaster Recovery Policy/Procedures Mobile Device Policy Account Management Policy Access Control Policy Personnel Security Policy Privacy Policy
Saviynt is an amazing place to work. We are a high-growth, Platform as a Service company focused on Identity Authority to power and protect the world at work. You will experience tremendous growth and learning opportunities through challenging yet rewarding work which directly impacts our customers, all within a welcoming and positive work environment. If you're resilient and enjoy working in a dynamic environment you belong with us!
Saviynt is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Not the right fit? Search for Customer Success Manager jobs in Canada
About Saviynt
About Us At Saviynt, we are pioneers in intelligent identity security solutions, dedicated to empowering enterprises to safeguard their digital environments. We aim to transform IGA by delivering innovative, cloud-first solutions that ensure security, compliance, & risk management across diverse IT landscapes, including multi-cloud, hybrid, & on-premises environments.
Our Values Innovation: We continuously enhance our solutions to meet the evolving needs of the modern enterprise. Customer Focus: Our customers are at the heart of everything we do. We strive to provide exceptional service & solutions that deliver real value. Accountability: We take responsibility for our actions & deliver on our promises, ensuring excellence in every aspect of our work. Collaboration: We believe in the power of working together & fostering an inclusive environment where ideas & innovation can flourish. Integrity: We operate with the highest standards of ethics & transparency, building trust with our customers, partners, & team members.
Our Mission Saviynt’s mission is to provide intelligent, cloud-first identity governance & access management solutions that enable organizations to achieve Zero-Trust security. We aim to simplify the complexity of identity security by providing deep visibility & seamless integration across all IT environments.
Our Goals Enhance Security: We help organizations protect their most critical assets from cyber threats by leveraging advanced identity governance & access management solutions. Ensure Compliance: Our solutions meet stringent regulatory requirements, helping organizations maintain compliance effortlessly. Drive Efficiency: We enable organizations to streamline their identity management processes through automation & intelligent analytics, reducing costs & improving productivity. Foster Innovation: We are committed to staying at the forefront of technology, continually evolving our solutions to meet the demands of the digital age.