Job Description: Key Account Manager, Eastern Canada

Location: Halifax, Nova Scotia

Company Introduction:

Lifemark Health Group (LHG) is a market leader in customized healthcare solutions. With over 20 years of service excellence, LHG is one of the largest, most trusted, and more comprehensive providers in Canada. As a national healthcare company, LHG employees over 5000 highly-trained clinicians, medical experts and team members in over 300 locations, coast-to-coast, and continues to grow both organically as well as through acquisitions.

Summary of Role:

We are seeking a focused and results-driven Key Account Manager (KAM) for Eastern Canada to manage a major account, WCB-NS. This role requires exceptional RFP writing and submission expertise, a growth-oriented approach, and a strong focus on relationship-building and operational efficiency. The successful candidate will act as the primary liaison for the account, driving client satisfaction, achieving growth KPIs, and ensuring service excellence across our clinics.

Responsibilities:

1. Major Account Management (WCB-NS)

• Serve as the dedicated point of contact for WCB-NS, ensuring consistent communication and relationship management.
• Develop and maintain strong, long-term partnerships with key WCB-NS stakeholders, promoting Lifemark’s value proposition and solutions.
• Drive increased business to clinics by implementing best-in-class service processes and maintaining top-of-mind awareness with the client.
• Stay informed on industry trends, regulations, and regional market activities to identify opportunities and mitigate risks.

2. Growth-Focused Strategy

• Identify and capitalize on growth opportunities within the WCB-NS portfolio by understanding their evolving needs and challenges.
• Collaborate with internal business leaders to propose additional services or products that align with client objectives.
• Provide insights on customer preferences, market trends, and competitor activities to support strategic decision-making.

3. Relationship Building

• Build and nurture strong relationships with WCB-NS stakeholders through regular meetings, calls, and touchpoints.
• Conduct periodic business reviews to evaluate account performance and explore opportunities for expanded partnerships.

4. Operational Excellence with Technology Integration

• Monitor clinic performance metrics, including conversion rates, referral times, and treatment timelines, ensuring continuous improvement.
• Address inefficiencies or bottlenecks by proposing process improvements and leveraging technology-driven solutions.
• Collaborate with clinics and internal teams to implement changes that enhance service delivery and operational workflows.

5. SLA & KPI Compliance

• Ensure compliance with all service-level agreements (SLAs) by tracking clinic performance against agreed-upon metrics.

• Partner with internal teams to identify areas for service improvement and develop actionable plans to address gaps.

• Support clinics with coaching, training, and tools to enhance performance and meet key performance indicators (KPIs).

• Key Qualifications:

• Proven experience in managing major accounts, with a preference for those familiar with WCB or similar organizations.

• Strong proficiency in RFP writing and submissions.

• Exceptional relationship management and communication skills.

• Analytical mindset with the ability to leverage data to drive decision-making and improvements.

• Familiarity with clinic operations and a commitment to operational excellence.

Inclusion

We are committed to creating an inclusive environment where people from all backgrounds can thrive. Improving inclusion and equity is a collective responsibility. Lifemark promotes equal employment opportunities for all job applicants, including but not limited to those self-identifying as a member of the employment equity groups: Indigenous peoples, Newcomers to Canada, Women, and Visible minorities.

Accommodation

Accommodations are available on request for all candidates taking part in any aspect of the recruitment and selection process. Email us at talent at lifemark.ca

#LN-DNP