Term: Contract (of up to July 2026), Full-Time

Division/Branch: Operations Division / Operational Planning, Priorities and Performance Branch

Application Deadline: September 3, 2025

Pay Level: 8

Pay Range: $77,234 to $90,867

Position Location: Head Office, Toronto, ON; Hybrid

The Alcohol and Gaming Commission of Ontario (AGCO) isn't just a regulatory agency; we're the heartbeat of Ontario's vibrant alcohol, gaming, horseracing, and private cannabis retail sectors. As a dedicated organization reporting to the Ministry of the Attorney General, we uphold the highest standards of honesty and integrity while championing public interest and safety. Here, innovation thrives, ideas flourish, and passion drives us to new heights of excellence.

Are you a strategic thinker with a passion for public service and collaborative problem-solving? We’re seeking an Operational Priorities Specialist, an experienced professional who excels in research and analysis, relationship management, and stakeholder consultation. In this role, you’ll serve as a subject matter expert, working across teams to identify the causes of regulatory problems and drive informed decision-making by developing action plans to address operational priorities. Your familiarity with government structures and frameworks, paired with strong presentation skills, will enable you to effectively engage colleagues and senior leaders. If you bring creativity to complex challenges and thrive in environments where innovation and influence intersect, the Operational Planning, Priorities and Performance Branch (OPB) would love to hear from you.

In this role, the successful candidate will:

• Analyze and critically evaluate problem statements gathered from multiple sources to identify patterns, trends, and reconcile conflicts.
• Partner with colleagues to understand and identify significant risks, harms, or patterns of non-compliance, with a focus on emerging or previously unrecognized risks.
• Define the desired future state and establish clear goals aligned with organizational priorities.
• Determine business requirements using interviews, document analysis, workshops, surveys, and other analytical techniques.
• Conduct research using interviews, document analysis, workshops, surveys, and other analytical techniques to determine business requirements and identify priorities.
• Draw conclusions from research and analysis to inform recommendations and solution development.
• Produce clear, coherent, and meaningful presentations, reports, and compliance plans that accurately reflect the results of assessments and research.
• Deliver updates and briefings on the progress of initiatives to branch leadership and stakeholders.
• Develop tailored action plans for priority-driven initiatives.
• Coordinate the execution of risk-based action plans across relevant teams or branches.

The ideal candidate will have:

• Post-secondary education combined with 5+ years of relevant professional experience, including education or equivalent experience in risk management (formal certification is an asset).
• Strong analytical and critical thinking skills, with demonstrated experience in improving business processes.
• Ability to engage with internal and external stakeholders using tact, discretion, and political acuity.
• Demonstrated ability to conduct research and analysis to support sound decision-making.
• Ability to communicate complex information clearly and effectively in a variety of formats to colleagues and senior leaders.
• Strong organizational, problem-solving, record-keeping, and time-management skills.
• Proven ability to assess risk and compliance while applying regulatory principles, sector knowledge, and best practices.
• Knowledge of, or the ability to quickly learn, relevant Acts, regulations, and standards applicable to the sectors the AGCO regulates.
• The successful candidate must be eligible to work in Canada and will be subject to a criminal background check.

About the AGCO

The Alcohol and Gaming Commission of Ontario (AGCO) is an Ontario provincial regulatory agency that reports to the Ministry of the Attorney General. We are responsible for regulating the alcohol, gaming, horse racing and cannabis retail sectors in accordance with the principles of honesty and integrity, and in the public interest.

The AGCO is proud to be recognized as one of Greater Toronto’s Top Employers for the second year in a row. This annual distinction reflects our commitment to cultivating a workplace environment that prioritizes employee well-being, emphasizing work-life balance, mental health resources, and opportunities for professional growth. We remain committed to fostering a supportive and rewarding work environment for our employees.

What we offer

The AGCO provides a comprehensive range of benefits and programs (subject to eligibility), including:

• Generous time-off policy, including 2 volunteer days to contribute to causes that matter to you.
• Defined benefit pension plans to secure your financial future.
• Comprehensive health, dental, and vision plans, with 100% employer-paid premiums.
• Well-being credits to support gym memberships, therapy, financial planning, and more.
• Employer-paid parental leave top-up.
• Professional development opportunities with access to training programs, leadership resources, and reimbursement for professional memberships.
• 24/7 confidential support through our Employee Assistance Program.
• Convenient, central location near the subway line for easy access when working in the office. Paid onsite parking is also available.
• Hybrid environment with a minimum 3 days in the office per week.

The AGCO is an inclusive and equal opportunity employer.

The AGCO has the responsibility to lead by example in advancing racial equity and to build a diverse, inclusive, accessible and respectful workplace where every employee has a voice and the opportunity to fully contribute. To this effect, you are encouraged to reflect upon the diversity you would bring to the role within your application including, but not limited to, individuals identifying with one or more of the under-represented groups identified within Ontario’s Human Rights Code.

Disability related accommodation during the recruitment process is available upon request.