Experience Aviva Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.

At Aviva Canada, we put people first, our employees, our customers, and our communities. We’re proud of a culture built on care, inclusion, and collaboration, where your voice matters and your growth is supported. We’re not just about insurance; we’re about making a real difference by protecting what matters most.

The opportunity We have a great opportunity for a Large Loss Appraiser with technical expertise to accurately assess building damage. They are also responsible for providing both emergency mitigation and structural scopes of repairs in accordance with industry construction practices and standards as well as in conjunction with company standards. In addition, provide an effective control environment with respect to building losses, focusing on the scope, repair, quality and customer experience.

This role requires the ability to read and interpret scopes/estimates from Aviva Premiere Vendors as well as non-Premiere vendors and provide comprehensive feedback and establish recommendations of quantification as required in accordance with Aviva protocols and standard methodologies. The role is in support of Claims Operations, while adhering to the protocols established and managed by the Loss Assessment Unit.

What You'll Do

• Provide support to the Handling Adjuster in assessing, leading and controlling emergency mitigation following a loss of more than $250,000.00.
• Assess the structural repair, prepare ACV/RCV valuation reports, reserve calculations and complete estimates/scope through Xactimate.
• When necessary, establish control scope for RFQ (Request for Quantification) process which may involve a mix of premiere and non-premiere contractors providing competitive quotations, including a construction schedule and progress draw schedule.
• This role is highly collaborative and includes working closely with assigned specialists depending on the complexity of the loss. This may include but is not limited to: Structural/Electrical/Mechanical Engineers, City Building Officials, Code Experts, Hygienists and Architects.
• Negotiate terms of any Cost-Plus projects. Monitor the project as required, communicating status updates to the handling adjuster in alignment with internal requirements.
• Conduct site inspections as required with respect to ensuring compliance to construction schedules in addition to recommendations on progress draws.
• Control building-related costs and increasing efficiencies while maintaining Best-in-Class customer service.
• Staying on top of emerging construction practices, standards and materials.
• This role is accountable for the timely and accurate reporting.
• Interpreting Engineer drawings and specifications.
• Being able to effectively investigate and analyze variances in bid submissions.
• Establishing accurate building reserves, calculating replacement cost value and actual cash value reporting.
• Recommending and implementing action plans for emergency mitigation, demolition and structural repairs.
• Complete re-inspections for progress and/or any change in scope.
• Occasional overnight and air-travel to accommodate site inspections.

What You'll Bring

• Minimum 5 years Residential and Commercial Appraisal experience in a senior position (losses more than $250K) including in-depth knowledge of both commercial and residential building construction practices.
• Minimum 10 years of Xactimate scoping and estimating experience at a senior level.
• Valid drivers license
• Sound ability to create comprehensive estimates using appropriate software.
• Strong knowledge of valuation tools: 360Value, RCT Express, Marshall and Swift
• Strong knowledge of the residential and commercial construction industries.
• Strong knowledge of claims adjusting practices.
• Problem solving and analytical skills balanced with strong decision-making ability.
• Excellent communication skills to effectively articulate complex issues to senior leadership, colleagues, business leaders and external partners.
• Intermediate Microsoft Word, Excel & Outlook skills.
• Post-Secondary education or working toward completion of the Insurance Institute program (CIP / FCIP)
• Solid understanding of the Water Damage Standards of IICRC S500 and have WRT and ASD certifications
• A solid understanding of construction is required both commercial and residential
• Highly adaptable to the fast-paced environment
• Ability to communicate respectfully and compassionately
• Driven by a strong commitment to customer satisfaction

What You’ll Get

• The Salary range for this position is $95,000 to $120,000. Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity.
• Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
• Hybrid flexible work model.
• Outstanding career development opportunities.
• We’ll support your professional development education.
• Competitive vacation package with the option to purchase 5 extra days off per year.
• Employee-driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion.
• Corporate wellness programs to support our employees’ physical and mental health.

This job advertisement is for an existing vacancy which has been posted both internally & externally.

Aviva Canada may use AI (Artificial Intelligence) tools to assist us throughout the recruitment process to screen, assess or select applicants for a position.

Aviva Canada welcomes applications from all qualified individuals and has a process in place to provide accommodations for persons with disabilities at all stages of the hiring process and during employment. If you require accommodation during the interview or hiring process, please contact your Aviva Talent Acquisition Partner so that an appropriate accommodation can be arranged.