Company Description

Be part of the journey!

Our mission is to be the preferred airline of our customers and our team.

Open-mindedness, concern for others, intelligence at work and, above all, a healthy dose of fun enable us to achieve great things every day. Our dedication has earned us the title of the world's best leisure airline multiple times, and we’re just getting started.

Want to join us?

You will have the chance to enjoy exclusive travel privileges to explore the world and create unforgettable memories. You will also have the opportunity to work in a modern, inspiring environment.

Job Description

Under the supervision of the Manager, Catering opérations and contracts., the individual in this role serves as the operational point of contact and coordinates all activities related to inflight catering and commissary services, while ensuring that Air Transat’s standards are upheld by all involved parties (including subcontractors).

This position does not include any responsibilities related to human resources management.

Responsabilities

• Supervise daily operations to ensure timely delivery according to schedule;

• Applies key performance indicators (KPIs) to ensure compliance with contracts and schedules;

• Ensures loading is carried out in accordance with galley loading plans available in the galley planning software, and suggests improvements when necessary;

• Verifies that inflight catering providers (“caterers”) comply with specifications regarding handling and cleanliness of galley equipment;

• Assesses equipment condition to ensure operational safety and efficiency, and coordinates with the maintenance department for necessary repairs;

• Takes appropriate action, in collaboration with the inflight supply team, regarding loading modifications during delays or irregular operations;

• Follows up on missing onboard items and delays with the team, and ensures corrective measures are implemented at the affected base;

• Monitors flight reports and provides responses to received feedback;

• Acts as liaison with various internal and external teams and serves as the point of contact for any operational issues; visits bases when necessary to resolve problems and communicate updates;

• Provides support regarding modifications and specifications at relevant stations;

• Conducts food quality audits and monitors data loggers across all stations;

• Trains inflight catering staff (in person and via video) on drawer and cart assembly and loading, as well as container changes (in accordance with software data), and trains external stations to ensure proper equipment rotation;

• Participates in inspections, selection processes, and the setup of seasonal or new stations (within Canada or abroad);

• Coordinates with crew members during flight departure checks.

Qualifications

• College diploma in a relevant field;
• Minimum of five years’ experience in airline operations or inflight catering environment;
• Oral and written fluency in French and English - proficiency in additional languages is an asset*;
• Holder of a valid passport and available for travel.
• A good knowledge of French is required for positions in Quebec. The incumbent will be required to communicate and collaborate frequently in English, both orally and in writing, with colleagues, customers, and other stakeholders in Quebec, the rest of Canada, and internationally.

Additional Information

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Employment Equity

At Transat, we foster an environment where inclusiveness, respect and equity reign. We endeavour to build a workforce that reflects the diversity of our customers as well as the communities to which we travel. We encourage women, members of visible minorities, ethnic minorities, aboriginal peoples as well as people with disabilities to submit their candidacy. Transat will accommodate people with disabilities throughout the recruitment and selection process. If you require an accommodation, please contact us in order to work together in meeting adequately your needs.