Position Title: HCD-ISCIS Team Lead, Specialized Preschool Programs

Status: Regular Full-time

Hours: 35 hours per week (70hrs bi-weekly)

Salary: $32.462/hr to $38.189/hr

Department: Children & Family Services

Program: First Words/Infant Hearing/Blind Low Vision Programs

Reports to: Team Lead, Specialized Preschool Programs

Who are we?

Pinecrest-Queensway Community Health Centre (PQCHC) is a dynamic, community-based, multi-service organization committed to meeting the diverse needs of our community. We partner with individuals, families, and communities to help them reach their full potential—especially those most vulnerable or at risk.

We are proud to be an equal opportunity employer and value diversity in our workforce. If you require accommodation during any stage of the selection process, please let us know.

Job Summary:

As the HCD-ISCIS Team Lead, you will serve as the Business Process Owner (BPO) for Specialized Preschool Programs (SPP), establishing and monitoring the consistency of processes, overseeing data coordination and referral management across the First Words (FW), Infant Hearing (IHP), and Blind-Low Vision (BLV) programs. You’ll lead performance measurement reporting, support data-driven initiatives, and guide data entry staff.

This role is ideal for someone with deep experience in HCD-ISCIS/CDIS systems, strong analytical skills, and a passion for improving outcomes for children and families. Remote work arrangements will be considered for candidates outside Ottawa with relevant experience.

Key Responsibilities:

Data Leadership & Infrastructure

• Lead referral triaging and data management processes across FW, IHP, and BLV programs
• Develop and maintain data collection standards, templates, and schedules
• Design and optimize data infrastructure to support analysis and reporting
• Monitor ISCIS database entries and provide training/support to data entry staff

Performance & Quality

• Collaborate with program managers to refine data collection practices and EMR updates
• Demonstrate an understanding of performance measurements and funder expectations, including performance indicators, data infrastructure and data collection processes
• Coordinate quarterly and annual reporting to funders (MCCSS and Newborn Screening Ontario)
• Conduct audits and evaluations to ensure data integrity and quality assurance
• Develop dashboards and reports for internal and external stakeholders

Technology & Systems

• Troubleshoot issues with referral platform (Caredove)
• Support integration of new technologies and participate in user acceptance testing (UAT)
• Serve as Local Registration Authority for eHealth Ontario

Team Support & Collaboration

• Communicate clear work priorities and adopt performance measures and targets to ensure data-entry deadlines are met
• Provide training to clinical staff on accurate data recording
• Foster working relationships with external stakeholders and partner agencies to ensure appropriate data gathering
• Mentor data team members and lead team development activities
• Chair Data Team meetings and contribute to working groups and committees (at organizational and provincial levels)
• Enter data as needed and perform other duties as assigned

Common Responsibilities

• Working in a manner that preserves confidentiality and seeks to minimize risk in keeping with Privacy and Confidentiality Policies and Procedures.
• Working in a manner that incorporates health promotion and recognizes the determinants of health.
• Incorporating and strengthening collaborative and interdisciplinary teamwork.
• Respecting and valuing the diversity of communities and individuals.
• Contributing to the Centre’s activities to collect, analyse and report on data and relevant information, and participate in research.
• Maintaining competence, and where applicable, a professional licence to practice.
• Supporting the Centre’s student and volunteer placement programs.
• Promoting awareness of and participation in Centre activities.
• Contributing to the Centre’s work by participating in meetings and committees.
• Working during both regular and extended hours of operation in locations identified by the Centre.
• Contributing to the Centre’s practices of hiring, orienting and training of staff.
• Contributing to the Centre’s efforts to secure and maximize resources for current and new programs, services and activities.
• Participating in the Centre’s efforts to enhance its capacity through staff development.
• Working in a manner that supports the Centre’s Occupational Health and Safety Policies and Procedures.

Qualifications:

Education & Experience:

• Bachelor’s degree or equivalent experience in data management, reporting, or statistical analysis
• Quality Improvement training (Lean Six Sigma – preferred)
• High proficiency in HCD-ISCIS database (strongly preferred)
• Experience in healthcare quality improvement initiatives (preferred)
• Supervisor experience (asset)

Skills & Competencies:

• Advanced Excel and analytical skills
• Strong math, problem-solving, and time management abilities
• Excellent written and verbal communication
• Strong interpersonal and conflict resolution skills
• Ability to work independently and manage multiple priorities
• Fluency in English (essential) and French (preferred)