About Virgo Group

Founded in Toronto, Canada, Virgo Global Holdings (“Virgo”, virgo.co) is a comprehensive global digital asset services provider that covers three continents with multiple offerings under its structure, including two non-custodial trading platforms (VirgoCX & VirgoAU: Canada and Australia), premium OTC institutional trading service desks (Virgo Wealth: Canada, US, and Australia), a fully compliant digital asset management firm (Virgo Digital Asset Management), and a stablecoin on/off ramp and money remittance platform (VirgoPAY) Virgo has also incubated a Web3 wallet Wallet V (walletv.io) which serves as a gateway for all Web3 users to a complete DeFi experience. Virgo will work tirelessly to offer the most professional services within the digital asset and Web3 industry with a focus on innovation, convenience and professionalism, making crypto great for all.

VirgoCX Wealth offers a full-service trade desk for high value transactions combined with direct market access of cryptocurrencies for optimal price execution. We bridge the gap between traditional financial services and the cryptocurrency markets by allowing our clients to have access to a deep pool of crypto and fiat currencies to fill large orders at a desired market price in CAD, USD, HKD, EUR, GBP, SGD, and more.

Mission and Vision

Our mission is to offer effective solutions for global retail and institutional investors, including digital asset management, non-custodial exchanges and Web3 wallet, premium regional OTC desks, stablecoin settlement platform, and money remittance solution. We strive to become your all-in-one destination for any digital asset needs.

As an Client Support Specialist in our Wealth team, you will play a critical role in ensuring the smooth and efficient operation of our platform. Your responsibilities will encompass a wide range of tasks, from optimizing procedures to providing exceptional customer support and conducting data analysis. Additionally, you will assist clients with onboarding procedures to ensure compliance with regulatory requirements and facilitate transactions across different banking platforms.

Responsibilities:

• Work closely with the internal sales and operations team to ensure smooth operational efficiency
• Assist clients in the onboarding process, communicate and work closely with clients to ensure onboarding in a timely manner
• Provide excellent support to prospective clients by answering their questions and informing about the onboarding procedures
• Assist with local event planning, curate private and public events to drive brand recognition and sales
• Conduct data analysis on key operational metrics to identify trends and provide actionable insights
• Continuously improve operational procedures and provide recommendations to the management team
• Handle a varied level of internal and external enquiries
• Perform any other administrative duties required to support daily operations

Requirements:

• Bachelor's degree in a relevant field
• Strong attention to detail and a commitment to accuracy
• Exceptional organizational skills and the ability to prioritize effectively
• Dedication to teamwork and collaboration
• Excellent communication skills, both written and verbal
• Adaptability to thrive in a fast-paced office environment
• Prior experience in operations within a financial institution or digital asset company is preferred
• Bilingualism (Mandarin Chinese) is a significant asset