Who you are

• You have worked in higher education, EdTech, or similar industry
• Experienced in customer success / full ownership responsibility for managing customers
• Enthusiasm for learning to design and deliver engaging training sessions or workshops
• Aptitude for building positive relationships with individuals in various settings
• Interest in developing and evaluating assessments that support learning objectives
• Detail-oriented approach to problem-solving and a desire to provide excellent user support

What the job involves

• Reporting to the Chief Revenue Officer, our Head of Customer Success (EMEA) leads the (non-technical) implementation of the Cadmus platform and services, supporting academics and institutional leaders to improve teaching and learning through assessment
• This role combines educational leadership, project management, and relationship-building across diverse stakeholder groups
• You will - both directly and as Head of a talent-rich team - guide partner universities through onboarding, coordinate cross-functional teams, deliver high-quality educator support, and help Cadmus become embedded across institutional ecosystems
• Pioneer the Cadmus Journey: Lead the full, end-to-end implementation and seamless integration of the Cadmus platform across our UK partner universities, ensuring flawless technical and academic alignment with institutional systems and crucial academic calendars
• Orchestrate Successful Rollouts: Collaborate expertly with university IT and dedicated project teams, meticulously coordinating rollout planning and delivering comprehensive, high-impact stakeholder enablement across central administration and academic faculties
• Champion Senior Relationships: Cultivate and nurture robust strategic partnerships with senior leaders in teaching and learning, positioning Cadmus as a vital partner in academic innovation
• Design the Future of Pedagogy: Facilitate high-level, consultative conversations to deeply understand institutional challenges and collaboratively design scalable, pedagogically aligned solutions that drive measurable change
• Report & Accelerate Value: Lead critical product roadmap discussions, transparently report on implementation milestones, and conduct insightful Quarterly Business Reviews (QBRs) to powerfully reinforce the platform’s value and proactively identify opportunities for strategic growth
• Inspire Academic Excellence: Design and deliver cutting-edge, high-impact training and professional learning programs, grounded in the latest evidence-based teaching practices, to empower educators
• Redefine Assessment Quality: Actively support educators in designing superior, authentic assessments that are both resilient to integrity risks and powerfully promote deep student skill development and success
• Guide and Optimise Practice: Provide ongoing, tailored guidance, deliver compelling usage insights and analytics, and lead post-semester review sessions to continuously drive organic adoption and elevate teaching quality across departments
• Build and Empower a World-Class Team: Recruit, onboard, and directly lead a dynamic team of Learning Design Managers, setting the standard for academic support and enablement
• Cultivate Growth: Coach and mentor team members through structured feedback loops and personalised development plans, fostering a high-calibre culture of unparalleled service and cutting-edge pedagogical expertise

The application process

• Please apply online with your resume, and instead of a cover letter, we would love you to answer a few questions

Benefits

• Work where you want
• Learning budget
• Laptop + tech
• Stock purchase
• Plenty of fun social stuff!