Customer Care Associate (6-month contract) Do you have a passion for building meaningful relationships? As a customer care associate, you will collaborate with the customer care team on solutions to make amazing happen. You’ll aid our customers and resolve any outstanding issues. The customer care associate role is based out of our Vancouver, BC office. Join our collaborative team as a contact center support associate! What you’ll do: Provide world class customer service. Transact and book services and add-ons for customer orders. Communicate with customers over phone and email while maintaining customer relationships. Partner with our Home Delivery team and gain insight on operations and logistics. Have a direct impact on brand image. What we’re looking for: Strong communication skills (e-mail and phone) Highly skilled in customer escalations in similar retail and web retail services 1-2 years providing exceptional customer service. General computer literacy Why you’ll love it here: Employee discounts on awesome tech from day one Complimentary coffee, tea, and office amenities Convenient office locations close to transit Casual dress code and relaxed work environment On-site collaboration spaces designed for teamwork and innovation Training programs to build new and transferable skills About Best Buy As Canada's destination for the coolest tech, Best Buy offers one of the best work environments in the country! Our culture is one of inclusivity and belonging and provides employees an environment where they can bring their whole selves to work. We believe in a fair and inclusive hiring process. We encourage you to apply if you may not meet all the requirements. Join our amazing team! We are looking for people just like you. Annualized Compensation Range $37,000.00 - $40,000.00 Starting pay offered will consider skills and experience. Your pay can grow as you build your career with us. Suite 102 - 425 West 6th Avenue, Vancouver, BC V5Y 1L3 This posting is for a vacancy. Wondering is a great place to start. Let’s talk about what’s possible. Best Buy Canada is one of Canada’s largest and most successful retailers, operating the Best Buy, Best Buy Mobile, and Geek Squad brands. We offer consumers a unique shopping experience with the latest technology and entertainment products, plus an expanded assortment of lifestyle products offered online at the right prices. Recognized as a 2023 winner of Canada’s Top 100 Employers, we received top marks in everyone from our work atmosphere and employee engagement to our phenomenal training and skills development programs. When you’re part of our team, you’ll get amazing discounts and promotional pricing on everything from TVs and refrigerators to luggage and furniture. You’ll get a sneak peek at the newest gadgets before they hit the market! Employment opportunities are available nationwide, including our Canadian Headquarters (CHQ) on the west coast, our two distribution centres, and 150+ retail store locations. We believe we have the unique opportunity to help customers enrich their lives and pursue their passions with the help of technology