About Us Ada is an AI customer service company whose mission is to make customer service extraordinary for everyone. We're driven to raise a new standard of quality customer service at scale, enabling enterprise companies to deliver experiences that people love–instant, proactive, personalized, and effortless.

Ada is an AI transformation platform and partner—combining strategic expertise with powerful AI agent management technology to accelerate businesses’ AI maturity to keep them ahead of the curve. With Ada, 83% of customer conversations—and counting—are effortlessly resolved through automation, giving teams more time back, companies more resources to focus on growth, and customers more life to focus on what matters most to them.

Established in 2016, Ada is a Canadian company that has powered over 5.5 billion interactions for leading brands like Square, YETI, Canva, and Monday.com, saving millions of hours of human effort. Backed with over $250M in funding from tier-one investors including Accel, Bessemer, FirstMark, Spark, and Version One Ventures, Ada is a pioneer in the management and application of AI in customer service.

At Ada, we see growth as a reflection of each individual owner’s personal growth. That’s why our values are rooted in driving progress and continuous improvement. If you’re ambitious and eager to grow, Ada could be the place for you.

Learn more at www.ada.cx.

As an Account Manager at Ada, you’ll play a pivotal role in driving growth and long-term success for both our customers and our business. You’ll serve as a strategic partner to executive-level stakeholders across your portfolio, building trusted relationships that unlock value and fuel expansion. By identifying growth opportunities, positioning Ada’s solutions to align with customer goals, and championing renewals, you’ll directly influence key business outcomes, both for your clients and for Ada’s continued success.

This is a hybrid role, as the team usually comes together to our Toronto office on Thursdays. About You

• 2+ years of experience as an Account Manager, Account Executive, or commercially focused Customer Success Manager in a B2B company and/or SaaS start-up.
• Strong track record of meeting sales objectives, such as quota and productivity requirements.
• You understand sales forecasting and have actively managed a revenue forecast.
• You've got a history of exceeding client expectations by understanding client ROI, spotting opportunities for new solutions, retaining clients, and driving high organic growth.
• You have a reputation for being an individual that provides world-class customer service.
• You’re a strong cross-functional communicator, sharing the right information with the right teams at the right time.
• You are technically fluent: you understand APIs, endpoints, and system integrations (not a must have, but strong value-add if you do).
• You have a natural curiosity to understand how systems connect and operate.
• You have experience working within SaaS platforms, CRMs, forecasting tools, and are experienced in GSuite and/or MS Office Suite of software apps.
• You are comfortable handling a book of business between 45-50 clients.

Outcomes

• Personally create new leads from prospecting efforts and thoroughly qualify leads & sales opportunities.
• Ensure relationships with key decision-makers for accounts are continuously developed and relationships are strengthened and grown.
• Strategize, negotiate & close business: Identify and close sales opportunities with your clients, such as contract renewals, cross-sells, and up-sells.
• Accurately forecast sales opportunities via pipeline reports in Salesforce and Clari.
• KPIs you will be measured on: Retention rate, expansion rate, migration, driving multi-year deals.

The expected salary range for this position is $160,000 to $190,000 CAD OTE. Actual pay will be determined based on several factors such as past experience and qualifications, geographic location, and other job-related factors permitted by law.

Benefits & Perks

Benefits At Ada, you’ll not only build extraordinary products but also thrive in an environment designed for your success. We prioritize your well-being, growth, and work-life balance. Here’s what we offer:

• Unlimited Vacation: Recharge when you need to.
• Comprehensive Benefits: Extended health coverage, dental, vision, travel, and life insurance.
• Wellness Account: Empowering you to invest in your overall well-being and lifestyle.
• Employee & Family Assistance Plan: Resources to support you and your loved ones.

Perks

• Flexible Work Schedule: Balance your work and personal life.
• Remote-First, In-Person Friendly: Options to work from home or at our local hub.
• Learning & Development Budget: Invest in your long-term growth goals and skills.
• Work from Home Budget: Equipping you with the tools and support for a seamless remote work experience.
• Access to Cutting-Edge AI Tools: Work with the best AI tech stack in the industry.
• Hands-On with LLMs: Enhance your expertise in leveraging large language models.
• A Thriving Industry: Join the forefront of innovation in AI, shaping the future of technology.

The above Benefits and Perks only apply to full-time, permanent employees.

Thank you for your interest in joining us at Ada. Due to the high volume of applications, we will only contact candidates whose qualifications match closely to the requirements of the position. We appreciate the time you have invested in learning more about us.