Testing Services Assistant (2 Positions)
Top Benefits
About the role
Please see Special Instructions for more details.
Red Deer Polytechnic (RDP) is committed to ensuring the safety of staff, learners and visitors to campus and requires all employees in this position to provide a satisfactory Check in accordance with the Polytechnic’s Criminal Record Check Policy prior to the start of their employment. The Check must be dated no more than 90 days prior to your start date.
Posting Details
Position Information
Position Title
Testing Services Assistant (2 Positions)
Position Summary
Under the direction of the Testing Services Coordinator, Testing Service Assistants (TSAs) work to provide internal and external testing effectively and efficiently by facilitating, delivering, and invigilating various types of exams on behalf of Red Deer Polytechnic Testing Services. By maintaining knowledge of RDP programs and entrance requirements, TSAs create a welcoming testing environment through quality customer service in a learner-centered environment for students, faculty, staff, and clients who utilize Testing Services.
It is essential for the incumbent to have excellent organizational skills to systematically manage many tasks, prioritize responsibilities, be very detail orientated and demonstrate strong time management. In addition, the incumbent must possess effective communication and interpersonal skills.
Position Responsibilities
Testing Services Operations and Service Delivery
Registration and Booking:
- Act as a point of contact for incoming inquires to Testing Services; providing information to students, external clients, schools, and program areas related to exam scheduling, relevant booking tools, payment, and procedures.
- Maintain strong working knowledge of multiple exams booking systems for both internal and external exams, to review exam booking information, support potential changes and communicate with students/clients as needed.
- Administer various types of exams and give appropriate instructions to group or individuals ensuring that everyone understands and follows directions.
Exam Preparation:
- Follow protocols when setting up exams based on exam type, student accommodations, program/ instructor requirements and external provider requirements as needed.
- For third party exam services, set up exams by submitting required vouchers and/ or information to a third-party e-proctoring service and confirming, as needed, with the student and/or Office of the Registrar.
- Assist with and instruct students and clients in the correct operation of computer equipment and testing software and provide initial troubleshooting for any hardware and software issues, submitting an IT ticket for more complex issues.
Invigilation:
- Supervise tests to ensure that no unauthorized materials are used, disruptive individuals are dealt with and timelines are adhered to.
- Follow best practices when invigilating (both in-person and online) in order to support a learner-centered experience, exam integrity and security. This includes, but is not limited to: visual supervision; remote screen supervision using relevant software; frequent walks through testing labs; consistent book and required test material flip-throughs; etc.
- Document any exam incidents (such as academic misconduct) that occur and provide evidence to the instructor and the Testing Service Coordinator.
Finalizing Exams:
- Follow protocols to collect, file and retain completed exams.
- Complete internal and external test reports per required protocols
- Return completed exams to instructors and 3rd party exam providers.
Service Desk Support to the NOVA Chemicals Learning Common (NCLC) and Testing Services
- Support operations of Testing Services by opening and closing the service desk, answering in person, phone, and email inquiries, greeting, and directing examinees.
- Provide customer service to individuals within the NCLC that have general questions and provide support unrelated to testing services as appropriate.
- Maintain and apply knowledge of automated circulation systems (SIRSI), in order to perform all functions related to the booking, loaning, and returning of learning resources, including laptops and equipment.
Continuous Growth and Acquisition of New Skills
-
Actively participate in relevant training and professional development activities as they become available.
-
Actively acquire knowledge and skills related to the position.
-
Training new employees, as advised by the Testing Services Coordinator.
Required Qualifications
-
Completion of a 1-year college certificate, one year University or equivalent.
-
More than 6 months up to 1 year experience.
Preferred Qualifications
-
Excellent customer service skills and interpersonal skills with ability to confront issues or situations in an objective manner.
-
Strong organizational and time management skills to prioritize workload under pressure and in a fast-paced environment.
-
Ability to work effectively, independently, and collaboratively within a changing, progressive, team-oriented environment.
-
Ability to employ a systematic and efficient approach to work.
-
Detail-oriented with an ability to function and process information with high levels of accuracy.
-
Process-oriented and ability to contribute to ongoing continuous improvement practices.
-
Strong computer skills in various applications including MS Office, database software and web applications.
-
Ability to conduct basic technology (i.e. hardware and software) troubleshooting and issue resolution.
-
Effective verbal and written communication skills and demonstration of effective critical thinking, problem-solving, and conflict resolution skills.
-
Ability to engage in public speaking and communicate effectively with large groups.
-
Experience working with confidential information and education technology in a standardized test environment is an asset.
-
Experience working with individuals needing academic accommodations is an asset.
-
Previous experience working at Red Deer Polytechnic may be considered an asset.
Salary or Hourly?
Salary
Salary
$39,699 annually
Benefits and Compensation Information
Red Deer Polytechnic offers a comprehensive benefits package including extended health and dental care through Blue Cross, access to a health spending account, pension plan, Employee & Family Assistance Program, generous vacation allotments, credit tuition waivers and opportunities for professional development funding. Additional time off due to Institution closures between Christmas and New Year general holidays.
Eligibility to access the above-mentioned benefits is dependent upon the AUPE Collective Agreement and related RDP policies.
About Red Deer Polytechnic
Focused on advancing the economic and social priorities of Alberta, Red Deer Polytechnic(RDP) provides more than 80 industry-relevant programs within a breadth of credentials to approximately 6,300 credit and apprenticeship students and 3,400+ learners with Continuing Education programming. With modern teaching and learning spaces, and state-of-the-art research and innovation centres in advanced manufacturing and energy innovation, the Polytechnic provides applied research opportunities, leadership in the social, economic, and cultural development of Alberta, and myriad lifelong learning opportunities.
Red Deer Polytechnic (RDP) is more than a post-secondary institution. It is a community of highly dedicated and skilled faculty, staff, learners, and partners who are making a positive impact on the world around us. Unbound by tradition, we are focused on producing the talent, solutions, and environments needed for Alberta’s economy and society to thrive.
Red Deer Polytechnic’s main campus is located on Treaty 7, Treaty 6 and Métis ancestral lands. This is where we will strive to honour and transform our relationships with one another.
Whatever brings you to Red Deer Polytechnic, we are glad you are here. And we look forward to having you as a valued member of our polytechnic community**.**
Posting Detail Information
Competition Number
2025-A-137
Employment Type
Permanent Full-Time
Number of Vacancies
2
Desired Start Date
09/22/2025
Position End Date (if term-certain)
FTE
1.0
Hours of Work
Hours are generally Monday to Friday, 8:30am-4:30pm. Some evenings and weekends will be required.
Open Date
08/19/2025
Close Date
08/25/2025
Open Until Filled
No
Note to Applicant
Red Deer Polytechnic fosters an inclusive learning and working environment where everyone can bring their full selves and share their unique talents. We are committed to being responsive to the evolving needs and expectations of our diverse community.
To enrich the intellectual, economic, cultural, and social development of Central Alberta, we value the contributions of individuals with diverse perspectives and experiences. We encourage applications from Indigenous persons, Black and racialized persons, women, persons with disabilities, individuals of all sexual orientations, and persons of any gender identity or expression.
Red Deer Polytechnic will provide job applicants with accommodations in accordance with the Alberta Human Rights Code. To request an accommodation, please contact Peopleandculture@rdpolytech.ca.
All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.
Special Instructions to Applicants
Red Deer Polytechnic (RDP) is committed to ensuring the safety of staff, learners and visitors to campus and requires all employees in this position to provide a satisfactory Check in accordance with the Polytechnic’s Criminal Record Check Policy prior to the start of their employment. The Check must be dated no more than 90 days prior to your start date.
Required Documents
-
Cover Letter
-
Resume
Optional Documents
About Red Deer Polytechnic
Red Deer Polytechnic is located in Red Deer, Alberta, halfway between the major centres of Calgary and Edmonton.
Since 1964, when our story began as Red Deer College, our post-secondary institution has proudly served our students and communities. Now, as a polytechnic institution, we will continue to offer apprenticeships, certificates, degrees, micro-credentials and degrees, with expanded connections to industry, applied learning opportunities and interdisciplinary study as key features of the student experience.
We welcome you to study with us. We also welcome you to join us as a vibrant gathering place in our community. With two campuses and impressive facilities, Red Deer Polytechnic is an ideal place to learn, work, collaborate, conduct research and enjoy events.
Whatever brings you to Red Deer Polytechnic, we are glad you are here. And we look forward to having you as a valued member of our polytechnic community.
Testing Services Assistant (2 Positions)
Top Benefits
About the role
Please see Special Instructions for more details.
Red Deer Polytechnic (RDP) is committed to ensuring the safety of staff, learners and visitors to campus and requires all employees in this position to provide a satisfactory Check in accordance with the Polytechnic’s Criminal Record Check Policy prior to the start of their employment. The Check must be dated no more than 90 days prior to your start date.
Posting Details
Position Information
Position Title
Testing Services Assistant (2 Positions)
Position Summary
Under the direction of the Testing Services Coordinator, Testing Service Assistants (TSAs) work to provide internal and external testing effectively and efficiently by facilitating, delivering, and invigilating various types of exams on behalf of Red Deer Polytechnic Testing Services. By maintaining knowledge of RDP programs and entrance requirements, TSAs create a welcoming testing environment through quality customer service in a learner-centered environment for students, faculty, staff, and clients who utilize Testing Services.
It is essential for the incumbent to have excellent organizational skills to systematically manage many tasks, prioritize responsibilities, be very detail orientated and demonstrate strong time management. In addition, the incumbent must possess effective communication and interpersonal skills.
Position Responsibilities
Testing Services Operations and Service Delivery
Registration and Booking:
- Act as a point of contact for incoming inquires to Testing Services; providing information to students, external clients, schools, and program areas related to exam scheduling, relevant booking tools, payment, and procedures.
- Maintain strong working knowledge of multiple exams booking systems for both internal and external exams, to review exam booking information, support potential changes and communicate with students/clients as needed.
- Administer various types of exams and give appropriate instructions to group or individuals ensuring that everyone understands and follows directions.
Exam Preparation:
- Follow protocols when setting up exams based on exam type, student accommodations, program/ instructor requirements and external provider requirements as needed.
- For third party exam services, set up exams by submitting required vouchers and/ or information to a third-party e-proctoring service and confirming, as needed, with the student and/or Office of the Registrar.
- Assist with and instruct students and clients in the correct operation of computer equipment and testing software and provide initial troubleshooting for any hardware and software issues, submitting an IT ticket for more complex issues.
Invigilation:
- Supervise tests to ensure that no unauthorized materials are used, disruptive individuals are dealt with and timelines are adhered to.
- Follow best practices when invigilating (both in-person and online) in order to support a learner-centered experience, exam integrity and security. This includes, but is not limited to: visual supervision; remote screen supervision using relevant software; frequent walks through testing labs; consistent book and required test material flip-throughs; etc.
- Document any exam incidents (such as academic misconduct) that occur and provide evidence to the instructor and the Testing Service Coordinator.
Finalizing Exams:
- Follow protocols to collect, file and retain completed exams.
- Complete internal and external test reports per required protocols
- Return completed exams to instructors and 3rd party exam providers.
Service Desk Support to the NOVA Chemicals Learning Common (NCLC) and Testing Services
- Support operations of Testing Services by opening and closing the service desk, answering in person, phone, and email inquiries, greeting, and directing examinees.
- Provide customer service to individuals within the NCLC that have general questions and provide support unrelated to testing services as appropriate.
- Maintain and apply knowledge of automated circulation systems (SIRSI), in order to perform all functions related to the booking, loaning, and returning of learning resources, including laptops and equipment.
Continuous Growth and Acquisition of New Skills
-
Actively participate in relevant training and professional development activities as they become available.
-
Actively acquire knowledge and skills related to the position.
-
Training new employees, as advised by the Testing Services Coordinator.
Required Qualifications
-
Completion of a 1-year college certificate, one year University or equivalent.
-
More than 6 months up to 1 year experience.
Preferred Qualifications
-
Excellent customer service skills and interpersonal skills with ability to confront issues or situations in an objective manner.
-
Strong organizational and time management skills to prioritize workload under pressure and in a fast-paced environment.
-
Ability to work effectively, independently, and collaboratively within a changing, progressive, team-oriented environment.
-
Ability to employ a systematic and efficient approach to work.
-
Detail-oriented with an ability to function and process information with high levels of accuracy.
-
Process-oriented and ability to contribute to ongoing continuous improvement practices.
-
Strong computer skills in various applications including MS Office, database software and web applications.
-
Ability to conduct basic technology (i.e. hardware and software) troubleshooting and issue resolution.
-
Effective verbal and written communication skills and demonstration of effective critical thinking, problem-solving, and conflict resolution skills.
-
Ability to engage in public speaking and communicate effectively with large groups.
-
Experience working with confidential information and education technology in a standardized test environment is an asset.
-
Experience working with individuals needing academic accommodations is an asset.
-
Previous experience working at Red Deer Polytechnic may be considered an asset.
Salary or Hourly?
Salary
Salary
$39,699 annually
Benefits and Compensation Information
Red Deer Polytechnic offers a comprehensive benefits package including extended health and dental care through Blue Cross, access to a health spending account, pension plan, Employee & Family Assistance Program, generous vacation allotments, credit tuition waivers and opportunities for professional development funding. Additional time off due to Institution closures between Christmas and New Year general holidays.
Eligibility to access the above-mentioned benefits is dependent upon the AUPE Collective Agreement and related RDP policies.
About Red Deer Polytechnic
Focused on advancing the economic and social priorities of Alberta, Red Deer Polytechnic(RDP) provides more than 80 industry-relevant programs within a breadth of credentials to approximately 6,300 credit and apprenticeship students and 3,400+ learners with Continuing Education programming. With modern teaching and learning spaces, and state-of-the-art research and innovation centres in advanced manufacturing and energy innovation, the Polytechnic provides applied research opportunities, leadership in the social, economic, and cultural development of Alberta, and myriad lifelong learning opportunities.
Red Deer Polytechnic (RDP) is more than a post-secondary institution. It is a community of highly dedicated and skilled faculty, staff, learners, and partners who are making a positive impact on the world around us. Unbound by tradition, we are focused on producing the talent, solutions, and environments needed for Alberta’s economy and society to thrive.
Red Deer Polytechnic’s main campus is located on Treaty 7, Treaty 6 and Métis ancestral lands. This is where we will strive to honour and transform our relationships with one another.
Whatever brings you to Red Deer Polytechnic, we are glad you are here. And we look forward to having you as a valued member of our polytechnic community**.**
Posting Detail Information
Competition Number
2025-A-137
Employment Type
Permanent Full-Time
Number of Vacancies
2
Desired Start Date
09/22/2025
Position End Date (if term-certain)
FTE
1.0
Hours of Work
Hours are generally Monday to Friday, 8:30am-4:30pm. Some evenings and weekends will be required.
Open Date
08/19/2025
Close Date
08/25/2025
Open Until Filled
No
Note to Applicant
Red Deer Polytechnic fosters an inclusive learning and working environment where everyone can bring their full selves and share their unique talents. We are committed to being responsive to the evolving needs and expectations of our diverse community.
To enrich the intellectual, economic, cultural, and social development of Central Alberta, we value the contributions of individuals with diverse perspectives and experiences. We encourage applications from Indigenous persons, Black and racialized persons, women, persons with disabilities, individuals of all sexual orientations, and persons of any gender identity or expression.
Red Deer Polytechnic will provide job applicants with accommodations in accordance with the Alberta Human Rights Code. To request an accommodation, please contact Peopleandculture@rdpolytech.ca.
All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.
Special Instructions to Applicants
Red Deer Polytechnic (RDP) is committed to ensuring the safety of staff, learners and visitors to campus and requires all employees in this position to provide a satisfactory Check in accordance with the Polytechnic’s Criminal Record Check Policy prior to the start of their employment. The Check must be dated no more than 90 days prior to your start date.
Required Documents
-
Cover Letter
-
Resume
Optional Documents
About Red Deer Polytechnic
Red Deer Polytechnic is located in Red Deer, Alberta, halfway between the major centres of Calgary and Edmonton.
Since 1964, when our story began as Red Deer College, our post-secondary institution has proudly served our students and communities. Now, as a polytechnic institution, we will continue to offer apprenticeships, certificates, degrees, micro-credentials and degrees, with expanded connections to industry, applied learning opportunities and interdisciplinary study as key features of the student experience.
We welcome you to study with us. We also welcome you to join us as a vibrant gathering place in our community. With two campuses and impressive facilities, Red Deer Polytechnic is an ideal place to learn, work, collaborate, conduct research and enjoy events.
Whatever brings you to Red Deer Polytechnic, we are glad you are here. And we look forward to having you as a valued member of our polytechnic community.