Client Support Representative and Office Assistant (One-year contract – Possibility of permanence)
About the role
Vitazan
About Us
Provide comprehensive administrative support and customer service as Client Support Representative (Vitazan Professional and NFH: partnered brands) and Office Assistant (Vitazan Professional).
We are seeking a motivated and skilled professional with proven expertise in customer service, exceptional attention to detail, and strong technical proficiency. The ideal candidate is enthusiastic about building relationships with clients (healthcare professionals) to promote natural health products, while demonstrating excellent organizational abilities and the capacity to manage multiple priorities effectively. A genuine passion for health, wellness, and natural remedies is highly valued.
Main Tasks and Key Responsibilities
- Take orders (phone/online/email).
- Enter orders into SAP.
- Manage customer files, inquiries, issues, and complaints.
- Handle returns, damages products, and pricing errors.
- Process customer billing, payments and refunds.
- Manage simple accounting transactions with suppliers and outgoing payments, assist the accounting department.
- Verify accounts balances.
- Analyze accounts receivable and perform collection when necessary.
- Maintain excellent relationships with customers and our sales representatives.
- Promote products to clients and inform them about outgoing promotions.
- Assist with various office tasks.
Required Competences and Skills
- Organized, detail oriented, and a strong team player.
- Solid interpersonal skills with the ability to communicate effectively across teams.
- Thrives in a fast-paced environment and able to remain calm under pressure.
- Excellent verbal and written communication in English and French (English is essential, as we serve clients across Canada - 90 % of the calls are in English).
- Strong computer skills with MS Office (Excel, Word, Outlook).
- Experience with SAP Business One (an asset).
- Autonomous, multitasking, and able to work without direct supervision.
- Comfortable speaking on the phone with clients, distributors, and healthcare professionals.
Education
Minimum of three (3) years of experience in customer service.
Schedule
Monday to Friday, from 9:00 a.m. to 5:00 p.m. (40 hours / week) *Full-time
Temporary position for 14 months (maternity leave replacement with possibility of permanency)
On-site position (351, Joseph-Carrier Street, Vaudreuil-Dorion (QC) J7V 5V5
To apply, please send your resume by email to emploi@newrootsherbal.com
Only candidates selected for an interview will be contacted. No Agency please.
Back to Listings
About NEW ROOTS HERBAL
We are a leading manufacturer and distributor of high-quality natural health products. Our goal is to provide quality-of-life–enhancing products to everyone.
Client Support Representative and Office Assistant (One-year contract – Possibility of permanence)
About the role
Vitazan
About Us
Provide comprehensive administrative support and customer service as Client Support Representative (Vitazan Professional and NFH: partnered brands) and Office Assistant (Vitazan Professional).
We are seeking a motivated and skilled professional with proven expertise in customer service, exceptional attention to detail, and strong technical proficiency. The ideal candidate is enthusiastic about building relationships with clients (healthcare professionals) to promote natural health products, while demonstrating excellent organizational abilities and the capacity to manage multiple priorities effectively. A genuine passion for health, wellness, and natural remedies is highly valued.
Main Tasks and Key Responsibilities
- Take orders (phone/online/email).
- Enter orders into SAP.
- Manage customer files, inquiries, issues, and complaints.
- Handle returns, damages products, and pricing errors.
- Process customer billing, payments and refunds.
- Manage simple accounting transactions with suppliers and outgoing payments, assist the accounting department.
- Verify accounts balances.
- Analyze accounts receivable and perform collection when necessary.
- Maintain excellent relationships with customers and our sales representatives.
- Promote products to clients and inform them about outgoing promotions.
- Assist with various office tasks.
Required Competences and Skills
- Organized, detail oriented, and a strong team player.
- Solid interpersonal skills with the ability to communicate effectively across teams.
- Thrives in a fast-paced environment and able to remain calm under pressure.
- Excellent verbal and written communication in English and French (English is essential, as we serve clients across Canada - 90 % of the calls are in English).
- Strong computer skills with MS Office (Excel, Word, Outlook).
- Experience with SAP Business One (an asset).
- Autonomous, multitasking, and able to work without direct supervision.
- Comfortable speaking on the phone with clients, distributors, and healthcare professionals.
Education
Minimum of three (3) years of experience in customer service.
Schedule
Monday to Friday, from 9:00 a.m. to 5:00 p.m. (40 hours / week) *Full-time
Temporary position for 14 months (maternity leave replacement with possibility of permanency)
On-site position (351, Joseph-Carrier Street, Vaudreuil-Dorion (QC) J7V 5V5
To apply, please send your resume by email to emploi@newrootsherbal.com
Only candidates selected for an interview will be contacted. No Agency please.
Back to Listings
About NEW ROOTS HERBAL
We are a leading manufacturer and distributor of high-quality natural health products. Our goal is to provide quality-of-life–enhancing products to everyone.