Scheduling and Unit Clerk – Oncology Clinic

Department: Systemic Treatment Suite

Hours of Work: Part-Time Position

Day Shifts: 0800-1600, 0830-1630

Pay Band: Band-C $26.03-$28.84

Union: CUPE

Location: Kingston General Hospital Site

Please note, this posting identifies the current shifts that apply to the position control number. However, this does not guarantee the permanence of the shift time or work assignment for the position. The Hospital reserves its Management Rights under the CUPE Collective Agreement to make changes to shift time and work assignment as it deems necessary.

PRIMARY FUNCTION:

Provide reception and clerical duties to support the operation of the patient care unit, including appointment scheduling and coordination with the Care Team. Provide secretarial support to the Systemic Treatment Units.

The incumbent is responsible for activities that support patient care, including coordination of appointments, patient information, and responding to urgent patient needs by directing to appropriate member of the health care team.

PRINCIPLE RESPONSIBILITIES:

• Schedule appointments for clinic visits and systemic therapy and notify patients of any changes (if applicable). Provide secretarial support to assigned unit: patient appointment coordination, administrative tasks, general correspondence, filing, mailing out appointment slips.

• Respond to telephone enquiries from patients, families, health care professionals, determine the nature of the query and re-direct accordingly.

• Enters patient care orders, clinic appointments and registration data electronically as required.

• Coordinates the transportation of patients, specimens, and materials necessary for patient care(e.g. Patient care orders, unit dose medications to medication rooms).

• Communicates critical laboratory results as informed by the lab. Refers inquiries about patient’s condition to the appropriate health care professional. Communicates effectively, maintains ethical standards, and maintains confidentiality.

• Transcribe physician orders in accordance with policy and procedure.

• Prepares reports and requisitions, including maintenance and clinical engineering requests, orders supplies as required, and follows-up on delays.

• Arrange admissions to hospital, outpatient procedures, and obtain test results as required. Record, monitor and report patient flow data electronically and follow-up as directed.

• Organizes the unit workstation to ensure efficiency and effectiveness.

• Performs related duties as assigned.

QUALIFICATIONS:

• 2-year Community College diploma in Medical Office Administration or equivalent combination of education and experience.

• 6 months medical secretarial or unit clerk experience in a healthcare setting within the last 2 years.

• 55 wpm on typing test.

• Working knowledge of computers: Word (Level 2), Excel (Level 2), Power Point, Microsoft Outlook, Internet Explorer.

• Proficient knowledge of Medical Terminology.

• Dictatyping skill.

• Proven organizational skills

• Demonstrated ability to work independently

• Ability to prioritize and problem solve

• Demonstrated effective oral and written communication skills

• Excellent interpersonal skills and demonstrated ability to communicate effectively, courteously, and tactfully.

• Proven ability to attend work regularly.

• Satisfactory criminal reference check and vulnerable sector search required.

PHYSICAL REQUIREMENTS:

The applicant must be able to meet the physical demands of this position.

KHSC is located on the ancestral lands and waters of the Anishinaabeg and Haudenosaunee and serves a wider geographical area that encompasses many Indigenous communities including Tyendinaga, Katarokwi, as well as communities within the Weeneebayko Area Health Authority. As we partner in care, discovery, and learning to achieve better health outcomes for our communities, KHSC is committed to actively advocating for and acting upon the Truth and Reconciliation Committee’s Calls to Action on Health.

KHSC is committed to recruitment practices that support and contribute to building a respectful, diverse and inclusive workplace. We welcome all applications from women, racialized persons, persons with disabilities, Indigenous Peoples, persons in the 2SLGBTQIA+ community, and members of other equity deserving groups.

We thank all applicants, but only those selected for an interview will be contacted. Kingston Health Sciences Centre is committed to inclusive and accessible employment practices. If you require an accommodation to fully participate in the hiring process, please notify the Recruitment Team.