About the role
Duties:
-
Trains, develops and supervises shelter support worker, relief staff and security staff.
-
Oversees the delivery and coordination of program services which includes supporting staff and client day to day issues, liaising with city of Toronto’s Central Intake, follow up with hotel management.
-
Maintains and update work schedules ensuring proper coverage of every shift and maintaining proper staffing.
-
Ensures incident reports and documentation are up to date.
-
Supports the hiring and training of new staff.
-
Work closely with other Assistant Managers and Manager to ensure smooth daily operations and clear communication provided between the different teams.
-
Coordinates/supports the delivery of services to clients.
-
Reviews/ensures files and documentation are up to date on data bases used.
-
Supports and lead shelter staff in managing crises and high-risk situations.
-
Ensures that the center and its staff are in compliance with operational policies and procedures and Toronto Shelter Standards.
-
Works with team on developing and updating shelter policies.
-
Always be available on call for staff emergencies.
Qualifications:
-
Post-secondary degree or equivalent and related management experience.
-
Minimum two (2) years of experience working in a shelter setting is required, with at least one (1) year of experience in supervising shelter programs and staff.
-
Excellent interpersonal, verbal, and written communication.
-
Demonstrated knowledge of the Toronto Shelter Standards.
-
Demonstrated ability in developing, implementing and evaluating programs.
-
Demonstrated knowledge in issues facing people experiencing homelessness.
-
Well-developed organizational, analytical and decision-making skills.
-
Advanced knowledge of Microsoft Office Suite, Internet, Excel and email is essential.
-
Experience in entering and monitoring data in an internet-based database.
-
Ability to speak a second language would be considered asset.
-
Possession of a valid First Aid/CPR training certificate is required.
-
Possession of a valid Naloxone training certificate is required.
-
Required to provide a valid Vulnerable Sector Screening (VSS) Police check. The VSS must have been completed within past 6 months.
Location:
Hwy 401 and Dixon Road (RAD West)
Duration of Position:
November 17, 2025, to December 31, 2026
Starting Salary Range:
$32.92 to $34.84 per hour
Posting Date:
2025-10-27
Closing Date:
2025-11-07
Notes:
Qualified candidates are invited to submit their resumes and cover letters as one file quoting reference #171-25 to the below link: https://creg.costi.ca/ui/hr/resume.aspx?refno=171-25&site=costi
About Costi
Meeting the needs of a diverse society since 1952, COSTI Immigrant Services is a community-based multicultural agency providing employment, educational, settlement and social services to all immigrant communities, new Canadians and individuals in need of assistance.
COSTI strives to be a leader in community service by using a client focused, proactive, and innovative approach in planning, developing and delivering services. Our programs ensure that regardless of language or cultural barriers, people who arrive in Canada are able to use their existing skills, learn new ones, and participate actively in all aspects of Canadian life.
Operating from 18 locations in Toronto, the Region of Peel and York Region, COSTI provides services in more than 60 languages. Last year, over 39,000 individuals received assistance.
About the role
Duties:
-
Trains, develops and supervises shelter support worker, relief staff and security staff.
-
Oversees the delivery and coordination of program services which includes supporting staff and client day to day issues, liaising with city of Toronto’s Central Intake, follow up with hotel management.
-
Maintains and update work schedules ensuring proper coverage of every shift and maintaining proper staffing.
-
Ensures incident reports and documentation are up to date.
-
Supports the hiring and training of new staff.
-
Work closely with other Assistant Managers and Manager to ensure smooth daily operations and clear communication provided between the different teams.
-
Coordinates/supports the delivery of services to clients.
-
Reviews/ensures files and documentation are up to date on data bases used.
-
Supports and lead shelter staff in managing crises and high-risk situations.
-
Ensures that the center and its staff are in compliance with operational policies and procedures and Toronto Shelter Standards.
-
Works with team on developing and updating shelter policies.
-
Always be available on call for staff emergencies.
Qualifications:
-
Post-secondary degree or equivalent and related management experience.
-
Minimum two (2) years of experience working in a shelter setting is required, with at least one (1) year of experience in supervising shelter programs and staff.
-
Excellent interpersonal, verbal, and written communication.
-
Demonstrated knowledge of the Toronto Shelter Standards.
-
Demonstrated ability in developing, implementing and evaluating programs.
-
Demonstrated knowledge in issues facing people experiencing homelessness.
-
Well-developed organizational, analytical and decision-making skills.
-
Advanced knowledge of Microsoft Office Suite, Internet, Excel and email is essential.
-
Experience in entering and monitoring data in an internet-based database.
-
Ability to speak a second language would be considered asset.
-
Possession of a valid First Aid/CPR training certificate is required.
-
Possession of a valid Naloxone training certificate is required.
-
Required to provide a valid Vulnerable Sector Screening (VSS) Police check. The VSS must have been completed within past 6 months.
Location:
Hwy 401 and Dixon Road (RAD West)
Duration of Position:
November 17, 2025, to December 31, 2026
Starting Salary Range:
$32.92 to $34.84 per hour
Posting Date:
2025-10-27
Closing Date:
2025-11-07
Notes:
Qualified candidates are invited to submit their resumes and cover letters as one file quoting reference #171-25 to the below link: https://creg.costi.ca/ui/hr/resume.aspx?refno=171-25&site=costi
About Costi
Meeting the needs of a diverse society since 1952, COSTI Immigrant Services is a community-based multicultural agency providing employment, educational, settlement and social services to all immigrant communities, new Canadians and individuals in need of assistance.
COSTI strives to be a leader in community service by using a client focused, proactive, and innovative approach in planning, developing and delivering services. Our programs ensure that regardless of language or cultural barriers, people who arrive in Canada are able to use their existing skills, learn new ones, and participate actively in all aspects of Canadian life.
Operating from 18 locations in Toronto, the Region of Peel and York Region, COSTI provides services in more than 60 languages. Last year, over 39,000 individuals received assistance.