Why join Stryker?

Looking for a place that values your unique talents? Discover Stryker's award-winning culture.
We are proud to offer you our total rewards package which includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards – not to mention various social and recreational activities, all of which are location specific.

Job description

We are excited to be named one of the World’s Best Workplaces by Fortune Magazine!

We are proud to offer you our total rewards package which includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards – not to mention various social and recreational activities, all of which are location specific.

As a Field Service Representative in the Instruments, Communications and Endoscopy business, you will play a vital role in surpassing our customer expectations by providing our customers with the best equipment and service. You will help solve complex problems while maintaining strong relationships with our customers and sales representatives. This role covers the territory in Greater Toronto Area.

What you will do

• Provide effective, proficient, and timely service and repairs to all customers in direct support of the sales team to ensure optimal customer satisfaction.
• Adhere to account protocols. Responsible for fault isolation and maintenance of equipment at account locations.
• Communicate opportunities to fulfill additional customer needs with the appropriate Stryker personnel for follow up.
• Provide post-sale in-servicing on equipment operation and maintenance.
• Perform warranty, upgrades, field actions, preventative maintenance, installations and deliveries.
• Complete all required administrative tasks including necessary paperwork and track product support solutions.
• Maintain an accurate inventory of Stryker equipment, service parts, tools.

What you need

Required:

• Post-Secondary Diploma required
• Demonstrated time management skills, ability to manage multiple functions and adhere to deadlines
• Outstanding driving record
• Eligibility to work in healthcare environment and to travel to USA

Preferred:

• University Degree Preferred
• Related technical experience in field
• Background from a Technical School in Mechanical, Electronics or Electrical Background
• Lean Six Sigma experience an asset
• Bilingual (French and English) an asset

Canada Pay Range:

• Canada: $69,000 - $92,000 CAD Annual

Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.