Senior Director, Community Safety
About the role
Beyond Enforcement. Let’s reimagine community safety, together
About Us
Toronto Community Housing (TCHC), a $9 billion non-profit owned by the City of Toronto, is Canada’s largest social housing provider, serving over 93,000 residents across 88 neighbourhoods. With most households paying rent-geared-to-income, TCHC focuses on safe, inclusive, and well-maintained homes, guided by core values like respect, accountability, integrity, and collaboration to foster vibrant communities.
About the Role
The Senior Director, Community Safety, reports to the Chief Operating Officer (COO) and leads the implementation of TCHC’s Community Safety Strategy, including overseeing security and safety programs that protect tenants, staff, and assets. They manage community safety teams operating 24/7 and corporate teams, ensure safety services and programs are effective, efficient and responsive to community needs, and provide resources, policies, and training needed for effective execution.
This role goes beyond safety; it transforms the way safety is delivered within communities. It champions a future driven by lived experiences, cultural understanding, and restorative justice grounded in empathy.
Candidate Profile
A visionary and community-focused leader with a proven track record in safety innovation and systemic change. Adept at advancing public safety through strategic, socially driven approaches that go beyond traditional enforcement, this candidate embodies political insight, emotional intelligence, and a deep commitment to engagement and inclusion. Known for fostering diverse teams and championing equity, they bring bold leadership and a transformative presence to reimagine what safety can look like in TCHC communities.
Key Responsibilities
Strategic Safety Leadership
- Lead TCHC’s Community Safety Strategy—planning, policy, metrics and resource allocation.
Team Leadership & Culture
- Lead and coach 3 direct reports and approximately 250 indirect reports, including a 24/7 safety team, embedding equity, diversity and continuous learning.
- Develop and establish a collaborative, anti-oppressive work culture for the team where all staff feel welcomed.
Program & Operational Oversight
- Oversee all safety services, enforcement, prevention, emergency response and community partnerships, ensuring full compliance.
Financial, Resource & Risk Management
- Manage budget, staffing, assets, audits and risk for fiscal and operational readiness.
Stakeholder Engagement & Communication
- Represent TCHC, forge cross-divisional and community partnerships, and maintain clear, proactive communication.
Qualifications
- College diploma in police foundations, criminal justice, or related field; ideally a bachelor’s in law, public administration, criminal justice, sociology, or a similar discipline.
- Minimum 10 years of senior management in community safety—covering regulatory compliance, safety systems, special constable oversight, by-law or provincial offences enforcement, and Criminal Code enforcement.
To apply for this key role, submit your application to Phelps by clicking "Apply Now" through the Phelps job posting."
Application deadline: September 1st, 2025
About Toronto Community Housing
Toronto Community Housing is Canada’s largest social housing provider and a key part of our city’s infrastructure. We provide homes for nearly 41,000 households with low and moderate incomes across the city. We continue to work with many partners and create new partnerships to help build vibrant communities and a better city for all. Read the latest news at www.torontohousing.ca or follow us on Twitter (@TOHousing), Facebook (TorontoCommunityHousing), and Instagram (torontohousing).
Senior Director, Community Safety
About the role
Beyond Enforcement. Let’s reimagine community safety, together
About Us
Toronto Community Housing (TCHC), a $9 billion non-profit owned by the City of Toronto, is Canada’s largest social housing provider, serving over 93,000 residents across 88 neighbourhoods. With most households paying rent-geared-to-income, TCHC focuses on safe, inclusive, and well-maintained homes, guided by core values like respect, accountability, integrity, and collaboration to foster vibrant communities.
About the Role
The Senior Director, Community Safety, reports to the Chief Operating Officer (COO) and leads the implementation of TCHC’s Community Safety Strategy, including overseeing security and safety programs that protect tenants, staff, and assets. They manage community safety teams operating 24/7 and corporate teams, ensure safety services and programs are effective, efficient and responsive to community needs, and provide resources, policies, and training needed for effective execution.
This role goes beyond safety; it transforms the way safety is delivered within communities. It champions a future driven by lived experiences, cultural understanding, and restorative justice grounded in empathy.
Candidate Profile
A visionary and community-focused leader with a proven track record in safety innovation and systemic change. Adept at advancing public safety through strategic, socially driven approaches that go beyond traditional enforcement, this candidate embodies political insight, emotional intelligence, and a deep commitment to engagement and inclusion. Known for fostering diverse teams and championing equity, they bring bold leadership and a transformative presence to reimagine what safety can look like in TCHC communities.
Key Responsibilities
Strategic Safety Leadership
- Lead TCHC’s Community Safety Strategy—planning, policy, metrics and resource allocation.
Team Leadership & Culture
- Lead and coach 3 direct reports and approximately 250 indirect reports, including a 24/7 safety team, embedding equity, diversity and continuous learning.
- Develop and establish a collaborative, anti-oppressive work culture for the team where all staff feel welcomed.
Program & Operational Oversight
- Oversee all safety services, enforcement, prevention, emergency response and community partnerships, ensuring full compliance.
Financial, Resource & Risk Management
- Manage budget, staffing, assets, audits and risk for fiscal and operational readiness.
Stakeholder Engagement & Communication
- Represent TCHC, forge cross-divisional and community partnerships, and maintain clear, proactive communication.
Qualifications
- College diploma in police foundations, criminal justice, or related field; ideally a bachelor’s in law, public administration, criminal justice, sociology, or a similar discipline.
- Minimum 10 years of senior management in community safety—covering regulatory compliance, safety systems, special constable oversight, by-law or provincial offences enforcement, and Criminal Code enforcement.
To apply for this key role, submit your application to Phelps by clicking "Apply Now" through the Phelps job posting."
Application deadline: September 1st, 2025
About Toronto Community Housing
Toronto Community Housing is Canada’s largest social housing provider and a key part of our city’s infrastructure. We provide homes for nearly 41,000 households with low and moderate incomes across the city. We continue to work with many partners and create new partnerships to help build vibrant communities and a better city for all. Read the latest news at www.torontohousing.ca or follow us on Twitter (@TOHousing), Facebook (TorontoCommunityHousing), and Instagram (torontohousing).