Case Manager, Street Outreach (French Language Services)
About the role
Position:
Case Manager, Street Outreach (French Language Services)
Competition Number:
2025-104
Hours of Work:
37.50 hours weekly.
Days, Evenings, Weekends
Reports to:
Program Manager,
Street Outreach
Vacancies:
One (1)
Hourly Rate:
Pay Band 6
$ 32.53 – $ 37.80
Job Status:
Permanent Full-time
Union/Non-Union:
OPSEU/SEFPO Local 489
Location:
Kingston Frontenac Lennox and Addington area
Job Summary:
The Case Manager works as a member of an inter-professional team and is responsible for providing case management services to individuals with a serious mental illness who are living in the community. This position works in close partnership with acute care hospitals and community service agencies to provide assessment, intervention, supportive counselling, service coordination and follow-up to adults, 16 years of age and older. All services are provided in accordance with the mission, vision, values and established protocols of the Agency.
This position is FLS Designated
As such, the Case Manager for French Language Services is responsible for providing services to clients in English and French and works collaboratively within the team on supporting French-speaking clients outside of their assigned case load. The incumbent may also be asked to support French-speaking clients of other programs of the agency as required. Travel may be required to all KFL&A sites.
Minimum Qualifications:
-
Oral French Language proficiency at the Advanced level, in accordance with the provincial standard. Documentation of proficiency and/or additional third-party testing/assessment is required.
-
Three years relevant experience providing services to individuals who live with a serious mental illness, preferably in a community setting.
-
University Degree in a health-related discipline.
-
Certification in First Aid and CPR an asset.
-
Applied Suicide Intervention Skills Training (ASIST) an asset.
-
Experience working within a case management model, preferred.
Knowledge, Skills and Abilities:
- Knowledge of and ability to apply discipline specific principles and practices to individuals who live with a serious mental illness, within a client-centered approach.
- Demonstrated in-depth knowledge of mental health symptoms, issues, psychotropic medications and associated side effects.
- Knowledge of issues related to addictions an asset.
- Knowledge of and the ability to incorporate best practices in community support for individuals living with a serious mental illness.
- Demonstrated assessment and crisis intervention skills with broad knowledge of emergency mental health and crisis stabilization.
- Demonstrated advanced clinical reasoning and decision-making skills.
- Ability to effectively utilize community resources and supports to meet the needs of individuals.
- Ability to work under pressure within a changing environment.
- Working knowledge of the Health Care Consent Act, Mental Health Act, Personal Health Information Protection Act, and other relevant legislation.
- Excellent communication and interpersonal skills in order to effectively engage community services and individuals, increasing awareness of services.
- Well-developed problem-solving, prioritization and conflict resolution skills.
- Ability to work autonomously as well as collaboratively in a multidisciplinary team environment.
- Basic proficiency in computer skills; MS Office preferred.
- Ability to work flexible hours, including weekends.
- Must possess a valid Ontario Driver’s License and have regular access to a reliable vehicle and provide proof of $2,000,000 vehicle insurance. Incumbent may be required to transport clients.
- Required to provide a satisfactory criminal reference check (CRC) with Vulnerable Sector Screening prior to hire.
Please submit a resume and cover letter as one document only quoting Competition Number 2025-104 to: careers@amhs-kfla.ca
AMHS-KFLA strives to be a diverse and inclusive workplace. We encourage applications from all candidates who would contribute to the diversity of our community and enhance our ability to provide quality services to our clients.
About Addiction & Mental Health Services - KFLA
AMHS-KFLA is a non-profit organization providing mental health and addiction services to nearly 8,000 people across Kingston, Frontenac, Lennox and Addington.
Focusing on a client-centred model of care, AMHS-KFLA's 250+ highly-skilled staff act with an emphasis on psychosocial rehabilitation, harm reduction and evidence-based principles and practices. Quality services are provided with dignity, hope and in confidence.
Our Vision: A community where people have wellness, acceptance and a sense of belonging.
Our Mission: As a leading, transformative and collaborative organization, AMHS-KFLA's mission is to provide responsive, high-quality, community-based addiction and mental health services that empower the people it serves to be well and achieve their full potential.
Our Values:
Compassion - A welcoming and inclusive organization, we cultivate relationships with all stakeholders that encourage and promote recovery and wellness. We are universally positive in all our actions with individuals served and the community.
Innovation - We seek to innovate in all we do. We will be socially entrepreneurial and create a culture of measured risk to achieve organizational and system sustainability.
Excellence - We strive to provide accessible, flexible, integrated services in safe welcoming environments. We have a learning culture where initiative, innovation, and creativity are highly valued. The foundation of our services rests on excellence in all that we do.
Accountability - We will act honestly and with integrity by taking responsibility for our own actions and by holding others responsible for theirs. We will ensure proper stewardship of the public resources placed in our trust.
Case Manager, Street Outreach (French Language Services)
About the role
Position:
Case Manager, Street Outreach (French Language Services)
Competition Number:
2025-104
Hours of Work:
37.50 hours weekly.
Days, Evenings, Weekends
Reports to:
Program Manager,
Street Outreach
Vacancies:
One (1)
Hourly Rate:
Pay Band 6
$ 32.53 – $ 37.80
Job Status:
Permanent Full-time
Union/Non-Union:
OPSEU/SEFPO Local 489
Location:
Kingston Frontenac Lennox and Addington area
Job Summary:
The Case Manager works as a member of an inter-professional team and is responsible for providing case management services to individuals with a serious mental illness who are living in the community. This position works in close partnership with acute care hospitals and community service agencies to provide assessment, intervention, supportive counselling, service coordination and follow-up to adults, 16 years of age and older. All services are provided in accordance with the mission, vision, values and established protocols of the Agency.
This position is FLS Designated
As such, the Case Manager for French Language Services is responsible for providing services to clients in English and French and works collaboratively within the team on supporting French-speaking clients outside of their assigned case load. The incumbent may also be asked to support French-speaking clients of other programs of the agency as required. Travel may be required to all KFL&A sites.
Minimum Qualifications:
-
Oral French Language proficiency at the Advanced level, in accordance with the provincial standard. Documentation of proficiency and/or additional third-party testing/assessment is required.
-
Three years relevant experience providing services to individuals who live with a serious mental illness, preferably in a community setting.
-
University Degree in a health-related discipline.
-
Certification in First Aid and CPR an asset.
-
Applied Suicide Intervention Skills Training (ASIST) an asset.
-
Experience working within a case management model, preferred.
Knowledge, Skills and Abilities:
- Knowledge of and ability to apply discipline specific principles and practices to individuals who live with a serious mental illness, within a client-centered approach.
- Demonstrated in-depth knowledge of mental health symptoms, issues, psychotropic medications and associated side effects.
- Knowledge of issues related to addictions an asset.
- Knowledge of and the ability to incorporate best practices in community support for individuals living with a serious mental illness.
- Demonstrated assessment and crisis intervention skills with broad knowledge of emergency mental health and crisis stabilization.
- Demonstrated advanced clinical reasoning and decision-making skills.
- Ability to effectively utilize community resources and supports to meet the needs of individuals.
- Ability to work under pressure within a changing environment.
- Working knowledge of the Health Care Consent Act, Mental Health Act, Personal Health Information Protection Act, and other relevant legislation.
- Excellent communication and interpersonal skills in order to effectively engage community services and individuals, increasing awareness of services.
- Well-developed problem-solving, prioritization and conflict resolution skills.
- Ability to work autonomously as well as collaboratively in a multidisciplinary team environment.
- Basic proficiency in computer skills; MS Office preferred.
- Ability to work flexible hours, including weekends.
- Must possess a valid Ontario Driver’s License and have regular access to a reliable vehicle and provide proof of $2,000,000 vehicle insurance. Incumbent may be required to transport clients.
- Required to provide a satisfactory criminal reference check (CRC) with Vulnerable Sector Screening prior to hire.
Please submit a resume and cover letter as one document only quoting Competition Number 2025-104 to: careers@amhs-kfla.ca
AMHS-KFLA strives to be a diverse and inclusive workplace. We encourage applications from all candidates who would contribute to the diversity of our community and enhance our ability to provide quality services to our clients.
About Addiction & Mental Health Services - KFLA
AMHS-KFLA is a non-profit organization providing mental health and addiction services to nearly 8,000 people across Kingston, Frontenac, Lennox and Addington.
Focusing on a client-centred model of care, AMHS-KFLA's 250+ highly-skilled staff act with an emphasis on psychosocial rehabilitation, harm reduction and evidence-based principles and practices. Quality services are provided with dignity, hope and in confidence.
Our Vision: A community where people have wellness, acceptance and a sense of belonging.
Our Mission: As a leading, transformative and collaborative organization, AMHS-KFLA's mission is to provide responsive, high-quality, community-based addiction and mental health services that empower the people it serves to be well and achieve their full potential.
Our Values:
Compassion - A welcoming and inclusive organization, we cultivate relationships with all stakeholders that encourage and promote recovery and wellness. We are universally positive in all our actions with individuals served and the community.
Innovation - We seek to innovate in all we do. We will be socially entrepreneurial and create a culture of measured risk to achieve organizational and system sustainability.
Excellence - We strive to provide accessible, flexible, integrated services in safe welcoming environments. We have a learning culture where initiative, innovation, and creativity are highly valued. The foundation of our services rests on excellence in all that we do.
Accountability - We will act honestly and with integrity by taking responsibility for our own actions and by holding others responsible for theirs. We will ensure proper stewardship of the public resources placed in our trust.