Find Your Limitless with Reliance

By joining Reliance as a Supervisor Administration, Accounts Receivable, you’ll become an important Team Member and will be provided with the tools you need to succeed. We have ambitious growth plans and are looking for Team Members who want to grow with us. At Reliance, we pride ourselves on the fact that we provide limitless opportunities for growth and we encourage it by rewarding our Team Members for their success in many ways. If you’re ready to find your limitless – join us!

What do we offer?

• The tools you need to succeed – including the tools for the job as well as training and development programs
• A successful and knowledgeable team to be part of and learn from
• Competitive base pay plus the ability to earn more tied to your success – the only limit is your potential
• A great benefits plan for you / your family
• Career paths so you can advance in the company
• Awarded Canada’s Most Admired Corporate Cultures with a proudly diverse and inclusive team

What will you do?

• Process Enhancement:
• Identify process gaps and develop improvement strategies.
• Create and standardize process documentation to ensure consistency and compliance.
• Analyze workflows, fee revenue streams, and work allocation to optimize efficiency.
• Reporting:
• Build and execute productivity and trend analysis reports for the team.
• Develop and manage daily, weekly, and monthly dashboards for operational insights.
• Compile performance reports and formulate improvement plans as necessary.
• Strategic Planning:
• Analyze and determine the need for new applications and system enhancements.
• Plan and manage projects from conception through to implementation, ensuring timelines and objectives are met.
• Ensure electronic data and documents are securely stored and filed.
• Vendor Relations:
• Manage vendor contracts and negotiate terms to align with organizational needs.
• Establish requirements and ongoing expectations for vendor partnerships.
• Coordinate tasks, escalate issues, and provide support to maintain strong vendor relationships.
• Commercial NOSI:
• Qualification and identification of Commercial accounts eligible for NOSI application.
• Design and develop E2E process on preparing files for treatment by external vendor.
• Responsible for audit and compliance to MSA and SOW.
• Manage inquiries and any discrepancies in data being managed by external vendor.
• Provide reporting on NOSI execution and volumes.
• Take ownership of all Commercial NOSI inquiries.
• Maintain a log and record keeping of historical activity related to Commercial NOSI activity.
• Legal Program:
• Qualification and identification of Commercial accounts eligible for NOSI application
• Design and develop E2E process on preparing files for treatment by external vendor
• Responsible for audit and compliance to MSA and SOW
• Manage inquiries and any discrepancies in data being

What do you bring?

• Proven experience in AR administration or a related field, with supervisory experience.
• Strong skills in process improvement, reporting, and data analysis.
• Excellent interpersonal, communication, and vendor negotiation skills.
• Proficient in relevant software applications for reporting, project management, and customer service.
• Ability to manage and mentor team members effectively, with a commitment to professional development.
• Ability to excel in a fast-paced, dynamic environment, efficiently managing multiple activities and meeting deadlines.
• Prioritize tasks to meet customer transaction requirements effectively.
• Manage escalation calls and emails, providing timely and effective resolutions.
• Strong attention to detail
• Post-secondary education and equivalent experience in Analytics and collections, ideally in a call center environment.
• Minimum 3-5 years of proven experience in collections
• In-depth knowledge of operational processes, technology, and people management techniques.
• Strong reconciliation and analytical skills
• Ability to engage key stakeholders for alignment and to recommend areas of improvement
• Fluency in call centre metrics and understanding
• Ability to identify opportunities through the analysis of data and performance trending
• Strong problem-solving and analytical skills
• Computer skills: Strong Advanced Excel, Word, SAP, PowerPoint are essential
• Proven ability to effectively manage and motivate individuals
• Excellent written and verbal communication and presentation skills
• Strong interpersonal skills for effective collaboration with stakeholders
• Able to make rational and well-reasoned decisions independently, with a direct impact on corporate revenue, collections, customer service, and financial liabilities
• Keen sense of urgency, self-driven, and ability to triage based on business needs and criticality

Why Reliance?

As a leader in home services and energy efficient solutions for over 60 years, Reliance Home Comfort® (Reliance) is committed to being the Destination of Choice by delivering exceptional experiences for customers seeking comfort and team members seeking a rewarding, inclusive workplace. With over 2 million customer relationships, Reliance is a trusted source and has become one of Canada’s largest providers of water heaters, furnaces, heat pumps, air conditioners, water purification, plumbing, protection plans, smart home, electrical, and EV chargers. Headquartered in Toronto, Reliance employs a workforce of over 2,700 Team Members across 28 branches in Canada and two locations in the United States. Reliance has been certified as a Great Place to Work in 2024 and has been recognized as one of Canada's Most Admired Corporate Cultures by Waterstone Human Capital, for eight consecutive years since 2016. Reliance remains focused on sustainability, workplace safety, diversity, inclusivity, and prudent governance.

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Reliance Home Comfort is an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds including minorities and those with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

For more information, please visit www.reliancehomecomfort.com

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